Using Artificial Intelligence in Airports to improve passenger experience

IATA award winning software, BizTweet, uses Chatbot technology with Artificial Intelligence

to increase an Airport’s ability to communicate automatically with their customers, substantially reducing the manpower required, and freeing up staff to concentrate on providing a more individual experience for the customer.

Biztweet on Twitter and Facebook Messenger

The creators behind BizTweet, TIC, have produced a whitepaper showcasing the findings from a recent study on how airports globally are using social media to interact with their customers. Interested to learn more?


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