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Passenger services

Hi-Tech Airports Around the World | Innovative Solutions To Make Travel Safer In India

13 February 202213 February 2022 Karima Kouidri
 Airport, Passenger services, Robot  Airport, new technologies, passenger services  Leave a comment

Incheon International named world’s first Airport Customer Experience Level 4 accredited location

1 April 20211 April 2021 Karima Kouidri

by Dermot Davittdermot@moodiedavittreport.comSource: ©The Moodie Davitt Report31 March 2021 SOUTH KOREA. Airports Council International (ACI) World today announced a new level in its Airport Customer Experience Accreditation programme and revealed the first airport […]

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Airport Dimensions smooths the passenger journey with launch of Connecta

11 August 202011 August 2020 Karima Kouidri
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Shop tax- and duty-free alcohol in Singapore with attractive deals on iShopChangi without flying

9 July 202022 July 2022 Karima Kouidri

JULY 08, 2020PUBLISHED AT 9:45 AMCORPORATE NEWS MEDIA-OUTREACH SINGAPORE – Media OutReach  – 8 July 2020 -There is no need to wait for your next flight to purchase tax and duty-absorbed alcohol from Singapore […]

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Albert Heijn begins testing of digital store at Schiphol airport

10 December 201921 May 2020 Karima Kouidri

Albert Heijn has opened its digital store at Schiphol airport to allow visitors to test its check-out free shopping concept for two months. The autonomous store is open to all […]

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Flying out of Beijing’s NEW Daxing Airport · VIP Experience with China Eastern to Shanghai

24 November 201924 November 2019 Karima Kouidri

Welcome to this special edition video of Beijing Daxing Airport ! To all my subscribers a warm welcome back 🙂 2019 – the 70th anniversary of Communist China; 40 years […]

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Interoperability, a key element in the seamless passenger journey

13 November 201913 November 2019 Karima Kouidri

With passenger traffic expected to double by 2037, it will be increasingly difficult for the air transportation community to handle traffic in a way that is satisfactory for travelers. Expanding […]

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Creating a truly seamless passenger experience by facilitating trust

6 November 20194 May 2020 Karima Kouidri

We spoke to Annet Steenbergen, Chair of the IATA Facilitation Working Group about creating a truly seamless passenger flow by facilitating trust. According to IATA, in order to reduce repetitive […]

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Customer Experience Chronicles #2: Robotic Inflight Customer Service

29 October 201929 October 2019 Karima Kouidri

This is the 2nd in a series of articles about the state of Customer Experience and Customer Service today. Here was my first one. I recently flew to the US […]

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Airport Advisor the only app to mesure paxex at airports

26 October 201926 May 2021 Karima Kouidri

Have you heard of Airport Advisor mobile app? This app offers in 14 languages passengers to express their experience at airports. From parking to boarding Free for the users, airports […]

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Last posts

  • A scientific first: A robot able to “smell” using a biological sensor
  • DFW Robert Horton Interview
  • SESAR 3 JU 2022 annual conference – Panel 2 Digitalisation: Delivering a new ecosystem for aviation
  • Outsight Raises $22 Million to Accelerate the Deployment of LiDAR Across All Industries
  • Israel: Phone app estimates waiting time at Ben Gurion Airport

Last comments

  • blog3002 on Amsterdam Schiphol becomes WeChat Pay’s first ‘Flagship Smart Airport’ in Europe
  • Gurmukh Singh on The Cyber Security for Airports Summit 2017
  • Ahmed Nacer on Heathrow gets go-ahead to become world’s biggest airport
  • Karima Kouidri on The top 10 ways the Internet of Things will shape the way we travel
  • Abelia Herry on The top 10 ways the Internet of Things will shape the way we travel

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