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Passenger services

Albert Heijn begins testing of digital store at Schiphol airport

10 December 201910 December 2019 Karima Kouidri

Albert Heijn has opened its digital store at Schiphol airport to allow visitors to test its check-out free shopping concept for two months. The autonomous store is open to all […]

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Flying out of Beijing’s NEW Daxing Airport · VIP Experience with China Eastern to Shanghai

24 November 201924 November 2019 Karima Kouidri

Welcome to this special edition video of Beijing Daxing Airport ! To all my subscribers a warm welcome back 🙂 2019 – the 70th anniversary of Communist China; 40 years […]

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Interoperability, a key element in the seamless passenger journey

13 November 201913 November 2019 Karima Kouidri

With passenger traffic expected to double by 2037, it will be increasingly difficult for the air transportation community to handle traffic in a way that is satisfactory for travelers. Expanding […]

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Creating a truly seamless passenger experience by facilitating trust

6 November 201912 November 2019 Karima Kouidri

We spoke to Annet Steenbergen, Chair of the IATA Facilitation Working Group about creating a truly seamless passenger flow by facilitating trust. According to IATA, in order to reduce repetitive […]

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Customer Experience Chronicles #2: Robotic Inflight Customer Service

29 October 201929 October 2019 Karima Kouidri

This is the 2nd in a series of articles about the state of Customer Experience and Customer Service today. Here was my first one. I recently flew to the US […]

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Airport Advisor the only app to mesure paxex at airports

26 October 201926 October 2019 Karima Kouidri

Have you heard of Airport Advisor mobile app? This app offers in 14 languages passengers to express their experience at airports. From parking to boarding Free for the users, airports […]

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Self-driving wheelchairs ready for passenger tests at Tokyo-Narita Airport

14 October 201914 October 2019 Karima Kouidri

New self-driving wheelchairs being tested at Tokyo-Narita International Airport are capable of independently detecting and avoiding obstacles. The latest round of tests for self-driving wheelchairs have been completed at Tokyo-Narita […]

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Dubai Airports recognised for innovation and continued commitment to passenger experience

14 October 201914 October 2019 Karima Kouidri

Dubai Airports has been honoured with awards for Tech Innovation of the Year and Airport of the Year at the 2019 Aviation Business Awards. The Tech Innovation award was accepted […]

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SITA Day of Travel Services at Miami Airport

3 October 20193 October 2019 Karima Kouidri

There are a multitude of airport and travel apps but we have taken the initiative to develop one that provides a truly personal experience. The full solution includes: Beacon Services […]

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ANA becomes first airline to utilise self-service bag drop at Narita Airport

20 September 201920 September 2019 Karima Kouidri

Baggage // Sep 2019 All Nippon Airways (ANA) has become the first airline to utilise the newly introduced automated self-service baggage drop system at Narita Airport. The first 10 Series […]

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