Customer success means business success CEW Europe 2019, the premier customer success conference series comes to Birmingham on 12th Nov and we are pleased to announce CEW 2019 B2B will […]
Two consumer apps for pre-ordering services at airports getting attention in the loyalty and e-commerce space Aug 02 2019 by Bill Becken Perhaps it’s inevitable. As the airport passenger experience […]
29 Jul 2019 by Mark Caswell Star Alliance has announced plans to develop a biometric data-based identification platform “that will significantly improve the travel experience for frequent flyer programme customers […]
Event brings the aviation world together to explore best practice in customer experience Montreal, 18 July 2019 – Airports Council International (ACI) World has today announced the headliners and programme […]
by Patrick Lucas | Jun 19, 2019 Contributing writer Dimitri Coll, Director, ASQ, ACI World The rise in the number of global travellers coupled with the increased use of mobile […]
Wouldn’t it be easier to check your luggage in before you get to the airport to avoid the unnecessary stress? At Edinburgh Airport you can now check baggage in the […]
In this issue: the impact of staff shortages in aviation, gaming and passenger entertainment, F1 technology at airports, and more. In this new issue of AIR, we explore the construction […]
Voted the best airport for the seventh year running, Changi Airport was ranked number one in the world for its exceptional travel experience. Not only was Changi Airport voted the […]
Navigating airports can be tricky. They’re loud, crowded and not always laid out intuitively. They’re even more challenging for visually impaired people. Chieko Asakawa knows those challenges firsthand, and she […]
By Malvika Gurung As per the Center’s signature DigiYatra programme, Hyderabad’s Rajiv Gandhi International Airport has initiated its Face Recognition (FR) system on a trial basis for passengers. Starting on […]
