Opinion: How digital and mobile technology is changing airport engagement

by The Moodie Davitt Report News Room Source: ©The Moodie Davitt Report 19 July 2019

Digital and mobile technology is changing the way passengers travel through airports and how they engage with their surroundings. International location-based marketing specialist PSI outlines the challenges and opportunities these developments present to advertising approaches across these environments.

There’s a lot of debate in the aviation industry recently about who owns the ‘end to end’ passenger experience. But the real question should be: How can travel operators and brands best work together to enhance the overall experience for passengers in a more personalised and streamlined way?

This compelling video tells how PSI created and implemented a powerful campaign to communicate Johnnie Walker Black Label’s new brand identity at London Heathrow Airport – and beyond. This ambitious multi-touchpoint strategy targeted travellers before they reached the airport and even once they boarded their planes, through an array of transit, airport, airline and digital/social media options. The impact was extraordinary.

Gone are the days of passengers having to carry laminated folders containing multiple copies of their airline, car rental, hotel booking and related travel documents.

Digital has revolutionised the way that consumers navigate their journeys. Mobile has gone from being a communication accessory to an integral part of the travel experience.

Technology offers the opportunity for more streamlined and personalised passenger engagement – from chatbots and electronic baggage tags to beacons and biometric tokens. PSI’s OCS research reveals that 76% of travellers use their mobile phones or tablets while travelling through the airport.

This new digital frontier has given rise to more travel providers vying for consumer attention at different stages of their journey, which in turn is opening new enhanced media touchpoints. But this can make the experience feel more fragmented and disjointed at a time where there are increased opportunities to make travel more seamless and connected.

This is best observed in the mobile app space, where travel operators and digital disruptors are developing applications that seem to address and digitalise a service for any and all parts of the passenger journey. But very few provide an overarching, scalable one-stop-shop solution for significant parts of the journey.

source : https://www.moodiedavittreport.com/opinion-how-digital-and-mobile-technology-is-changing-airport-engagement/

ACI World announces headliners for Customer Experience Global Summit

Event brings the aviation world together to explore best practice in customer experience

Montreal, 18 July 2019 – Airports Council International (ACI) World has today announced the headliners and programme for its second ever Customer Experience Global Summit which will be held in partnership with PT Angkasa Pura I (Persero) in Bali, Indonesia, from 2 to 5 September.

The summit programme – to be held under the theme ‘One airport community; Many passenger journeys’ – will include keynote addresses from Vimal Rai, Founder and Managing Director of TRACE Consulting and Mr. Ben Lao, AIA Managing Principal

BenL Consulting International, and significant contributions from high profile industry figures from across the world.

The summit will address key subjects to explore the delivery of customer experience by the whole airport community and taking a complete view of every touch point of the passenger journey through an airport.

“ACI’s Customer Experience Global Summit brings together airport leaders and experts from every region in the world to discuss and debate the important industry trends in customer experience,” ACI World Director General Angela Gittens said.

“Airports are now destinations in their own right, offering customers unique experiences throughout their journey through the airport. This year’s summit will explore how airports can work with its partners and stakeholders to ensure each touchpoint – even those that the airport is not in control of – provides the positive experience that customers have come to expect.”

Key subjects that will be explored during the summit include:

  • Maintaining customer satisfaction through times of disruption: with input from leaders of Fort McMurray Airport Authority in Canada, India’s Cochin International Airport, and the new Istanbul Airport in Turkey.
  • Customer Experience Accreditation: airports that are part of the ACI Airport Customer Experience Accreditation programme, including host PT Angkasa Pura I (Persero), Malta International Airport and Sydney Airport in Australia.
  • Managing growth and experience in parallel: leaders from airports including Prague Airport in the Czech Republic, the Port Authority of New York and New Jersey in the USA, India’s Mumbai International Airport, and Oman Airports, discuss how they manage growth and sustain and excellent customer experience.
  • Facilitating the journey for all: representatives from Changi Airport in Singapore, Airports Company South Africa (ACSA), and MacKay Airport in Australia share their best practices in service for passengers with reduced mobility. Discussions will be led by the International Disability Alliance.
  • Owning the outcome: China Civil Airports Association, ISS Worldwide and Hong Kong Airport will join other industry leaders to discuss how various stakeholders within an airport collaborate to enhance the customer experience.
  • One airport, many passenger journeys: Minneapolis-St. Paul Metropolitan Airports Commission in the USA, Aéroport International d’Abidjan in Côte d’Ivoire, the General Authority of Civil Aviation of Saudi Arabia, Airports Authority of India, and Russia’s Sochi Airport showcase how they promote customer service excellence to a wide range of passengers that have different expectations.

The summit will also include a presentation from host PT Angkasa Pura I (Persero), an airport operator that manages 14 airports in Central and East Indonesia, on the importance of innovation in gaining a competitive edge and delivering customer service excellence.

The ACI Customer Experience Global Summit will have several elements: a training day on 2 September devoted to the running, implementation, and management of the suite of Airport Service Quality (ASQ) Surveys; an ASQ Forum providing key findings and learnings from the ASQ programme on 3 September; the Customer Excellence Global Summit  4-5 September and the gala dinner featuring the celebratory annual ASQ Awards ceremony on 5 September.

300 cleaning robots to roll out by March 2020

LeoPull, a robot that can transport up to 450kg of cleaning equipment, on show at the launch event yesterday. Local firm LionsBot International has developed 13 different robot models that can scrub, mop, vacuum, sweep, shine and even transport clean

LeoPull, a robot that can transport up to 450kg of cleaning equipment, on show at the launch event yesterday. Local firm LionsBot International has developed 13 different robot models that can scrub, mop, vacuum, sweep, shine and even transport cleaning equipment. They can operate both indoors and outdoors.ST PHOTO: YEN MENG

An army of 300 cleaning robots that can sing, rap and speak the four official languages, as well as Singlish, are being deployed around the city.

The first robot started work at National Gallery Singapore in April last year, and another at Jewel Changi Airport when it opened this April, as part of a pilot scheme run by local firm LionsBot International.

The firm said at a launch event yesterday that more robots will be deployed today at the Inland Revenue Authority of Singapore and Jewel. The rest will be steadily rolled out until March next year as part of a deal between the firm and six cleaning partners.

LionsBot has developed 13 different models that can scrub, mop, vacuum, sweep, shine and even transport cleaning equipment. They can operate both indoors and outdoors.

Tight spaces are no problem either. The LeoBots Family model is only 63cm wide and can navigate through doors and tight corridors.

Mr Dylan Ng, who co-founded LionsBot with his wife Michelle Seow and Assistant Professor Mohan Rajesh Elara from the Singapore University of Technology and Design, said: “A lot of my customers had great difficulty finding cleaners. So we thought, what if we could make an autonomous robot cleaner to make it much easier?”

LionsBot has invested $5 million in the project, including government grants. The machines are controlled through a mobile app and can communicate in English, Mandarin, Malay, Tamil and Japanese, although there is no limit to the number of languages that can be programmed in them. The robots can be rented from $1,350 to $2,150 a month.

Senior Minister of State for Trade and Industry Koh Poh Koon said at the launch: “The Government will continue to support… robotics solutions across different industries so as to enable our businesses to enhance productivity… and stay competitive.” He added that the robots can ease the workload of cleaners so they can perform higher value-added duties such as supervision.

Mr Ng said: “I really hope that if we succeed, we can inspire a lot more robotic start-ups.”

source : https://www.straitstimes.com/singapore/300-cleaning-robots-to-roll-out-by-march-2020-0

Airport Digitalization Market: Worldwide Industry Analysis and New Market Opportunities Explored

The acknowledgment and presence of advanced innovations at airports has successfully made ecosystem inside airports stronger so that can oblige any necessities of the purchaser, while likewise guaranteeing a smooth and safe working of the airport itself. From mobile boarding passes and instant messages for flight calendars to sensor-based activity control and even huge data analytics, the global airport digitalization market is as of now abounding with developments went for making the whole procedure smoother, quicker, more secure, and financially savvy.

Biometric technologies are enabling airports to make client profiles that permits staff and even fliers to oversee procedures, for example, self-check in, direction through the airport, and quick reports on flight plans. The global airport digitalization market likewise incorporates various advanced trials that can help settle basic explorer issues and enhance the operational proficiency of the airport.

From the point of view of wellbeing, the global airport digitalization market is at the highest point of its business operations, with various players giving best in class security and wellbeing based advanced innovations and administrations. The developing rates of wrongdoing and terrorist activities over the world is augmenting the demand for enhanced airport security, offering ascend to digital measures for securing luggage transport and travelers alike.

The acceptance and presence of digital technologies at airports has successfully created ecosystems inside airports that can cater to any and all needs of the consumer, while also ensuring a smooth and safe functioning of the airport itself. From mobile boarding passes and text messages for flight schedules to sensor-based traffic control and even big data analytics, the global airport digitalization market is currently teeming with innovations aimed at making the entire process smoother, faster, safer, and cost effective. Biometric technology is allowing airports to create user profiles that allows staff and even fliers to manage processes such as self-check in, guidance through the airport, and immediate updates on flight schedules. The global airport digitalization market also includes a number of digital experiments that can help resolve common traveler issues and improve the operational efficiency of the airport.

The airport digitalization market is poised to grow over the years due to certain factors extensively impacting market growth such as evolution of mobile based applications, introduction of facial recognition and retina recognition systems in airports, as well as baggage scanning software. Mobile based applications allow passengers to check-in before arriving at the airport, also help ticketing to get done easily. The facial or retina recognition systems helps law enforcement officers to scrutinize every passenger entering an airport. Baggage scanning software allows the crew and the police to scan the baggage or cargo before loading them on to the aircraft. Thus, these factors are expected to fuel the market for airport digitalization in the coming years.

The market for airport digitalization is segmented on basis of application and geography. Based on application, the market is categorized as passenger screening and security, baggage services, passenger assistance, and retail. The rapid escalation of terrorist activities and crimes in airports have led the introduction of various passenger screening and security measures such as retina scan, facial recognition, self-service kiosks, and biometric sensors. These safety measures have enabled the passenger screening and security segment (in the application segment) to dominate the market and the segment is anticipated to retain its dominance in the next few years.

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The market for airport digitalization is segmented on the basis of five strategic regions globally, namely, North America, Europe, Asia Pacific, Middle East and Africa, and Latin America. The market is led by North America due to a number of companies developing different software in order to offer enhanced safety in airports and to the crew as well as provide easy passenger assistance. Moreover, airports authorities across North America are rapidly adopting these safety and easy measures, which is leading the region to dominate the market.

The major players operating in the airport digitalization market includes Microsoft Corporation (U.S), IBM (U.S), Cisco Systems Inc. (U.S), Siemens AG (Germany), Apple Inc. (U.S), Living PlanIT SA (Portugal), Scarabee (Netherlands), Wind River (U.S), Daifuku Co. Ltd. (JAPAN), and SITA (Belgium).

Muscat airport to deploy drone detection system

MUSCAT, 21 hours, 9 minutes ago

Muscat International Airport will soon launch a high-tech system to detect drones near its airspace, said a report.

Oman Airports has signed an agreement with German company Aaronia AG and R&N Khimji to install the drone detection system, which uses radio frequency to detect any flying objects nearby, protecting the surrounding areas of the airport including the landing and take-off runway, said a report in Times of Oman.

The system can detect multiple drones and other devices at various frequencies simultaneously and comes equipped with sophisticated long-range cameras for additional verification, the report said, citing Sheikh Aimen bin Ahmed al Hosni, CEO of Oman Airports.

The deal is part of the company’s priorities to ensure the highest degree of safety for passengers and airlines, he noted.

source : http://tradearabia.com/news/TTN_356642.html

Singapore looks to establish new standards for emerging technologies

Country’s standards council plans to introduce at least 40 standards to guide the development and adoption of new technologies, including drones, additive manufacturing, and video analytics.

By Eileen Yu for By The Way | July 16, 2019 — 07:34 GMT (08:34 BST) | Topic: Innovation

Singapore is looking to introduce at least 40 standards to help guide the development and adoption of new technologies, such as drones, additive manufacturing, and video analytics. Singapore Standards Council (SSC) over the past year has been publishing new standards to support nascent sectors including areas identified under the country’s smart nation efforts and industry transformation roadmaps. 

These encompassed 19 new standards that spanned innovation, productivity, internationalisation, and jobs and skills, and in segments that included environment services, where a national standard was introduced to offer guidance on the design, installation, operation, and maintenance of a pneumatic waste conveyance system. Development of such systems would need to comply with the new standard from January 1 next year. 

The council also established a technical reference for the logistics sector, detailing data interchange for last-mile delivery based on parcel locker networks. The standard outlined requirements to facilitate interoperability between parcel locker networks operated by different operators and covered various delivery process scenarios, including retrieval and return of parcels. 

A set of national standards also were released in January to support the “safe” development and rollout of autonomous vehicles and encompassed guidelines related to vehicle behaviour, functional safety, cybersecurity, and data formats.

Moving ahead, SSC said its plans for more than 40 new standards would include frameworks to facilitate “safer and more efficient” building facade inspections that tapped the use of drones, including public safety and privacy protection, as well as to establish safety requirements for the design, operation, and maintenance of additive manufacturing facilities such as 3D printing. 

New standards for video analytics and surveillance systems also would provide requirements on installation, operation, reliability, and data interoperability between systems. 

SSC said: “The disruptions caused by new developments can create economic displacement or provide the opportunities for new business models to thrive. With standards serving as a guide for best practices, businesses can better navigate and respond to disruptions brought about by nascent developments.” 

It noted that new standards would to be developed alongside the changing global landscape and emergence of new technologies.

The council also underscored the importance of Singapore’s involvement in the development of international standards, adding that it would participate in more technical committees tasked to work on global standards in emerging technology areas including blockchain, artificial intelligence, smart manufacturing, and e-commerce. SSC noted that it also had taken on leading roles in international standardisation bodies, including the development of new ISO standards in cloud computing and water efficiency. 

Such efforts were critical to ensure new global standards would relevant to Singapore and able to support its organisations, according to the council. 

in addition, SSC said it worked with market players, trade associations, academia, and other government organisations in developing new standards, so these would benefit the industry at large and encourage businesses to adopt these standards. 


Singapore releases guidelines for deployment of autonomous vehicles

Called Technical Reference 68, the set of national standards aims to guide the local industry in the “safe” development and rollout of autonomous vehicles in Singapore, outlining guidelines related to vehicle behaviour, functional safety, cybersecurity, and data formats.

Singapore now able to certify products under global cybersecurity standard

Now a certificate authorising nation for the Common Criteria, Singapore is one of 18 countries that can assess and certify cybersecurity products under the technical standard, which it says will enable local developers to attain the certification more quickly and at a lower cost.

Singapore to launch QR identity verification tool for businesses

Government says it will introduce in third-quarter 2019 a tool called SG-Verify, which will enable businesses to perform secure identity verification and data transfer via QR scans for use cases such as visitor registration and customer acquisition.

Singapore to spend $10M on new urban technology

Singapore government has earmarked S$14 million (US$10.19 million) over three years to fund the development of smart estates and modern technology, such as energy efficient applications.

Singapore Changi Airport shuts runway over drone sighting

Operations on one runway at the Singapore airport was shut down intermittently over 10 hours after an unauthorised drone was spotted, leading to 37 flight delays and a diversion.

source : https://www.zdnet.com/article/singapore-looks-to-establish-new-standards-for-emerging-technologies/

Enhancing customer experience to boost non-aeronautical revenues

Patrick Lucas

by Patrick Lucas | Jun 19, 2019

Contributing writer Dimitri Coll, Director, ASQ, ACI World

The rise in the number of global travellers coupled with the increased use of mobile and digital technology, increased competition, and new e-commerce options has important implications for non-aeronautical revenue for airports and their bottom lines. 

As air travel continues to extend its reach to the world’s populations through affordable choices, the demographic composition of the world is changing. Whereas many advanced economies continue to experience an ageing population, major emerging markets have observed an expansion in their working age populations, which has contributed to a burgeoning middle class. Moreover, the first generation of digital natives, millennials, have expectations that are in line with their distinctive lifestyles, which are helping shape new business models across aviation.

The new era customer

As aviation’s center of gravity shifts eastward, Millennials, the generation born between 1980 and 2000, will also redefine the marketplace during their peak earning years. With technology at their fingertips, they have a set of expectations that distinguish themselves from previous generations. Based on research from Goldman Sachs:

“Millennials have come of age during a time of technological change, globalization and economic disruption. That’s given them a different set of behaviors and experiences than their parents.  They have been slower to marry and move out on their own and have shown different attitudes to ownership that have helped spawn what’s being called a “sharing economy.” They’re also the first generation of digital natives, and their affinity for technology helps shape how they shop. They are used to instant access to price comparisons, product information and peer reviews. Finally, they are dedicated to wellness, devoting time and money to exercising and eating right. Their active lifestyle influences trends in everything from food and drink to fashion.”

Technological change and the airport business

Creative destruction, a term first coined by Joseph Schumpeter in his famously acclaimed 1942 book, Capitalism, Socialism and Democracy, depicts the “process of industrial mutation that incessantly revolutionizes the economic structure from within, incessantly destroying the old one, incessantly creating a new one.” Technological disruption is analogous to the concept of creative destruction as it applies to modern technological innovations. Like many other industries that are faced with technological disruption, airport operators must manage a capital-intensive business but also diversify their revenue streams especially on the commercial side during a period of significant change.

Airport managers are recognizing the importance of non-aeronautical revenue in diversifying their revenue streams beyond aeronautical sources, as they strive to provide more space or maximize existing space to cater to passenger preferences. Retail facilities and food and beverage outlets inside many airports’ terminals are attractive investments since they represent over one third of commercial revenues on average. However, in several mature markets, there is no doubt that, along with disruptive technologies such as pervasive access to online retail and e-commerce platforms, increased retail competition outside the purview of the airport has limited the growth prospects for airports’ non-aeronautical revenues. Similarly, there are also challenges for advertising due to the huge increase in online advertising. Car parking is another major source of revenue that is faced with increased competition. Airport car parks have always been subject to competition from off-site facilities, but increasingly they must compete with public transport services which remove the need to travel to and from airports by car. The rise of the “sharing economy” and transportation network providers like Uber and Lyft has also meant that airport managers must rethink their conventional non-aeronautical revenue streams.

This is not to say that non-aeronautical activities are not growing. They are continuing to grow globally especially in some emerging markets, but their growth is not enough to surpass aeronautical revenues on a proportional basis. Based on data from ACI’s Airport Economics Survey (see Chart 1), it is worth underlining that non-aeronautical revenues (net of non-operating items) share was estimated at 43.1% in 2005 but went down to 39.9% in 2017.

Chart 1: Evolution of airport revenues by distributional share (2005-2017)
Source: 2018 Airport Economics Survey

Winning over customers by winning the data war

The modern airport operator, which has been propelled into a dynamic and competitive landscape, has moved away from being a mere infrastructure provider to a diversified and complex business that operates strategically within the air transport value chain. Consequently, an understanding of economic performance based on data-driven analytical tools provides valuable business intelligence to decision makers and other stakeholders. Airports must harness data from an array of sources. This requires data on the broader economic context and the drivers that affect the airport business. A firm grasp of market segments based on evolving tastes and preferences of passengers is a vital component in capitalizing on the return to customer experience. That is, a mastery of passenger survey data and customer information provides airport operators a valuable toolkit to leverage positive outcomes in allocating their scarce resources.

While this new era of online retail and services have disrupted the conventional business models on the non-aeronautical side of the airport business, they could also represent new unexploited “outside of the box” opportunities yet to be explored especially since revenues from retail concessions continue to make a large portion of non-aeronautical revenues. In 2017, this portion which also includes concession revenues from duty free activities, represents 30.2% of all revenues (see Chart 2).

Chart 2: Distribution of non-aeronautical revenue by source (2017)
Source: 2018 Airport Economics Survey

**Car parking revenue includes revenue from airport-operated parking lots and car parking concessions revenue

***Other non-aeronautical revenue includes revenue from other unspecified concessions, revenue from other unspecified activities undertaken by an airport and other unspecified non-aeronautical activities

According to McKinsey & Company, 42% of millennials say they prefer the online retail experience and tend to avoid the conventional brick-and-mortar shops in the US context. Thus, the consultancy argues that the retail store of the future must offer an omnichannel experience to customers. This is achieved by capitalizing on the wealth of data collected by retailers and applying the latest machine learning and analytics tools which aim to customize individual customer experiences. In fact, as much as 83% of customers say they want their shopping experience to be personalized. Moreover, McKinsey’s research states that effective personalization can boost store revenues by 20% to 30%.

More specifically, in the context of airport cash flow and revenues, it is vital that airport operators attract the right blend of retailers as well as other concessions on their non-aeronautical side of the business. This means not only crafting a concession agreement to maximize net revenues from commercial activities but working closely with these concessions to jointly achieve the ultimate end goal of maximizing the overall customer experience.

How is the overall customer experience defined in the airport context?

Customer experience management is the practice of designing and reacting to customer interactions to meet or exceed customer expectations. Increasing customer satisfaction leads to brand loyalty and advocacy, which in turn enhances revenues. More specifically, “airport customer experience” can be defined as the sum of all the interactions that a passenger has with the airport community. It refers to how the customer perceives its interaction with an airport.

Customer experience execution is crucial, since the best way of increasing non-aeronautical revenues is to increase the customer satisfaction. Indeed, an increase of 1% in the global passenger satisfaction mean, as defined by the Airport Service Quality (ASQ) Survey, generates on average a 1.5% growth in non-aeronautical revenue.

ACI’s ASQ programme is the globally established benchmarking programme measuring passengers’ satisfaction while they are travelling through an airport and provides a detailed view of the passenger experience through the complete airport journey. The ASQ Awards celebrate the top airport performers who serve as role models for the industry.

In summary, customers consider that they have had a satisfying airport experience when:

  • They successfully accomplish their goals
  • They experience positive emotions during their interactions, they have a sense of well-being, and are satisfied by the overall experience at the airport
  • They constantly live the same satisfying experience each time they travel through an airport
  • The effort and time required to interact with the airport (e.g. staff, processes, facilities, etc.) is minimized

An airport delivers a satisfying experience when:

  • It consistently meets customer expectations over time
  • It delivers a satisfying experience over time consistently via the various airport touchpoints and channels throughout the journey
  • It fully delivers on the “brand promise” – promises made vs. promises kept

In order to enhance the customer experience and raise the overall satisfaction, airport managers should prioritize their investments on the following:

  • The service environment
  • The human factor and
  • Discretionary time activities

The service environment is more that just the infrastructure and cleanliness of terminals. It includes an overall sense of comfort and the general airport ambience. This refers to such subtle things as lighting and temperature. The human factor is crucial in the delivery of an excellent customer experience and not only from airport employees or workers on the airport site, but from all the people involved along the entire passenger journey. In essence the discretionary time component is how airport services accommodate passengers by providing such amenities as WIFI Internet access in addition to facilitating time spent in retail outlets and restaurants. The discretionary time component literally has a two-pronged impact since it directly contributes to increases in customer satisfaction and non-aeronautical revenues. If airport managers could further harness customer data to cater to individual preferences and customize experiences, this will likely have a compound effect on revenues.

source : https://blog.aci.aero/enhancing-customer-experience-to-boost-non-aeronautical-revenues/

New trial at Edinburgh Airport will improve passenger experience

Wouldn’t it be easier to check your luggage in before you get to the airport to avoid the unnecessary stress? At Edinburgh Airport you can now check baggage in the night before you travel for a more seamless journey.

New trial at Edinburgh Airport will improve passenger experience

A new luggage pick-up service being trialled at Edinburgh Airport will allow passengers to check-in their bags the night before their flight.

The service trial will be available free of charge to Ryanair passengers who are staying at the Hampton by Hilton Edinburgh Airport hotel.

Guests will be asked when checking in if they are flying with Ryanair before 09:00 the next morning and be offered the chance to check-in on site. Their bags will then be collected by Edinburgh Airport staff.

The luggage will be tagged and handled by security cleared staff members before being screened as normal and being stored in a secure area before being placed into the baggage system in the morning and to be loaded onto the flight.

Adrian Witherow, Chief Operating Officer at Edinburgh Airport, said: “Making the journey through the airport as easy as possible is important to us and this trial will make the check-in and luggage part more accessible, meaning passengers can head straight to the departure lounge and start their trip that little bit quicker.

“It’s great that Ryanair and Hampton by Hilton Edinburgh Airport have bought into this trial and we’ll be working closely with each other to ensure the service is smooth and efficient. We’re keen to see how it works over the next month before evaluating and deciding on our next steps.”

Ryanair’s Alejandra Ruiz, said: “Ryanair is pleased to team up with Edinburgh Airport and Hampton by Hilton to offer our early bag drop off service to Scottish customers, allowing them to save time and streamline the check-in process.

“Ryanair customers can now simply go to the bag drop kiosk in the hotel between 19:30 and 20:30 the night before their flight to avail of this service, leaving them free to head straight to departures the next day and relax ahead of their trip.”

Carlo Capaldi, General Manager at Hampton by Hilton Edinburgh Airport, said: “We are very excited to be working with Edinburgh Airport on this fantastic new project! We look forward to providing this exclusive service to our guests.”

source : https://www.internationalairportreview.com/news/96851/trial-edinburgh-airport-improve-experience/

Muscat airport to deploy drone detection system

The German-designed system uses radio frequency technology, rather than radar

Muscat airport to deploy drone detection system

Sheihk Aimen bin Ahmed Al Hosni, the CEO of Oman Airports, said that the new system will help Muscat Airport enhance air navigation and contribute to safe landings and take-offs.

Muscat International airport will soon deploy a new system to detect drones in the surrounding airspace, according to a report in Muscat Daily.

On Sunday, Oman Airports signed an agreement with German firm Aaronia AG and R&N Khimji to install the drone detection system, which uses radio frequency to detect aerial devices.

Sheihk Aimen bin Ahmed Al Hosni, the CEO of Oman Airports, said that the new system will help Muscat Airport enhance air navigation and contribute to safe landings and take-offs.

“This falls within our priorities to ensure the highest degree of safety for passengers and airlines using Oman’s airports he said. “Aaronia has been working with high-end radio frequency (RF) and microwave systems for over 15 years, with all software and hardware being developed in Germany.”

Al Hosni added that most systems, which use radar technology, are limited by interference and have a low detection rate.

“Aaronia’s unique solution, offered today at our airport, uses [the] latest RF detection technologies and emits no signals,” he explained.

“Drones [are] not a problem here but what we are trying to do is being proactive,” he added. “This is a precautionary measure.” For all the latest transport news from the UAE and Gulf countries, follow us on Twitter and Linkedin, like us on Facebook and subscribe to our YouTube page, which is updated daily.

source : https://www.arabianbusiness.com/transport/423845-muscat-airport-to-deploy-drone-detection-system-as-precautionary-measure