Relooking AIRPORTSTYLE pour un membre du Club Airport Premier

Nice Airport Fashion mood.


Découvrez le relooking d’Alain Occelli, membre platinium du Club Airport Premier.

Du 11 au 31 mai 2018, l’Aéroport Nice Côte d’Azur s’est transformé en temple de la mode, l’occasion de faire gagner 2 séances de relooking à ses passagers fréquents. Après quelques essayages, ils ont pu repartir avec une tenue complète grâce aux conseils des experts mode du magazine Grand Sud. Le témoignage d’Alain est ici :


Jabbrrbox : An airport lounge all to yourself

It’s hard to get any real work done in an airport terminal.

Now, New York’s LaGuardia Airport could have the answer. Meet Jabbrrbox.

Passengers can rent these windowed booths for $30 an hour.

There, they can use Wi-Fi, USB charging, and audio speakers in a private space.

The founder got the idea when he found himself unable make a private work phone call!…

This video was produced by YT Wochit Business using


Advanced Technology To Offer Customers Enhanced Experiences

Smart Airports Market – Increasing Adoption of Advanced Technology To Offer Customers Enhanced Experiences

The report provides an in-depth market intelligence regarding market dynamics and major factors, such as drivers, restraints, opportunities, and industry-specific challenges influencing the growth of the smart airports market, along with an analysis of micromarkets on individual growth trends, prospects, and their contribution made to the overall market. The report also covers competitive developments, such as long-term contracts, new product launches & agreements, and research & development activities in the smart airport market.

The global smart airports market has grown in prominence with new innovative technologies which have helped personalize user experiences. The increasing demand for real-time information is expected to propel the market growth as these solutions ease the burden on airport infrastructure and workforce. The modernization of old airports, establishment of new airports, development in commercial aviation, and the increasing focus on green initiatives are the key growth drivers expected to boost the market over the forecast period.

High initial investment for large scale connective and full-bodied infrastructure are restricting adoption of smart airports in the market globally. Concerns over cybercrime and cyber security are some other factors hampering growth of the global smart airports market . Increasing adoption of biometric equipment’s and smartphone integration is expected to create opportunities for major vendors in the global smart airports market.

The security system segment is anticipated to dominate the market in terms of investment during the forecast period. The expansion of the security systems segment is likely to be driven by rising demand for biometric devices by airports for the identification and checking process. Based on solution, the market can be segmented into terminal side, airside, and landside. The expansion of the terminal side segment is expected to be driven by rising demand for digital video surveillance and management solutions by airports to enhance the security and productivity of the workplace. In terms of application, the market can be split into core and business application segments.

The major participants in the smart airports market are Honeywell Corporation Inc (U.S.), Rockwell Collins, Inc. (U.S.), SITA (Switzerland), Siemens AG (Germany), IBM Corporation (U.S.), and Amadeus IT Group SA (Spain) among others. These players have adopted strategies such as contracts, new product developments, and agreements to strengthen their position in the smart airports market.


get your report there



Enhancing airport operations through technology

Technology and the airport experience

Aviation security industry veteran and Analogic vice president, Mark Laustra, talks about the role computed tomography technology can play in easing pressure on airports dealing with increased passenger traffic and limited expansion options.

Earlier this year, IATA announced a rise in international airport traffic of 7.9%, with capacity rising 6.3%, and last week the TSA announced it is on target for the highest-volume year on record in 2018. Simultaneously, some sources note that non-aeronautical revenues at airports in the USA and European markets are falling, with spending-per-passenger suffering.

Airports, once the gateway to adventure, and a destination in their own right, have lost their appeal in recent years. They are now typically viewed as a necessary hassle for travelers, or worse, a source of anxiety due to ever changing security protocols and unpredictably long lines.

Travel tales about experiences at the airport are very likely to be focused on long, stagnant security lines rather than the shopping, dining venues and duty-free options. And with rising passenger numbers and falling airport revenues, the problem could get worse before it gets better.

At Passenger Terminal Expo in Stockholm in March, airports around the world told Analogic that they are looking for technology that can help manage increasing passenger numbers, and that options for expansion are limited. Many airports operating at capacity are already maxed out in terms of available space and are unable to divert resources to expand the number of security lanes.

Even if airports have the resources and space to expand, they would want to devote that real estate and those resources to retail, rather than security.

Technology and the airport experience

The airport experience has undergone a transformation in just the past few years, with technology assisting in every aspect of the passenger experience starting with booking a flight, to retrieving itineraries, uploading boarding passes, and even arranging for transportation to and from the airport through a rideshare service from a passenger’s phone.

Everything is done through apps and is accessible on mobile devices; indeed Global Entry has simplified the process of international travel.

However, the passenger then arrives at the airport terminal to check in and everything stops. Legacy security technology incapable of evaluating today’s cluttered cabin baggage for security risks slows passenger throughput to a grinding halt.

Confused passengers must determine what level of divestiture is required, and then unpack their overcrowded bags to put things into bins, locate electronics, etc, slowing throughput and leaving everyone frustrated – from the seasoned business traveler who is stuck behind a family of four, to the family traveling with multiple bags and multiple personal electronic devices.

Nothing feels sleek or cutting edge about this experience because, quite simply, it isn’t.

Free-up space for retail

There has been a lot of discussion about computed tomography (CT) technology for airport checkpoints from a security standpoint, but this technology also offers airports an innovative way to address growing passenger traffic without having to devote valuable airport real estate to more security lanes.

In the development process for CT technology, a demonstration with Luton Airport in the UK was conducted that found that throughput could increase by as much as 50% when maximized with automated screening lanes (ASL).

Technological advancements such as CT and innovations like ASLs will prove valuable to airports that need to increase capacity without expensive renovations or expansions, and allow them to devote their resources and real estate to retail options that both boost airport revenues and improve the passenger experience.

Technologies will transform the travel industry and help airports become a destination unto themselves. In short, they will make airports fun again.

source : Passenger Terminal today


Embracing technology as a tool for transformation

Business travelers expect consumer-grade user experiences and are keen to live like a local while away on business. Corporations understand that travel is a means to attract and retain talent. New entrants – whether online travel management companies (online TMCs), metasearches or start-ups – are pushing into corporate travel, bringing with them both technology, such as chatbots and artificial intelligence, and business model innovation.

However, these types of challenges are not unique to corporate travel. We live in a world where practically every business has to become a technology company, regardless of whether they are a bank or a fast food chain. There’s great opportunity for those who are successful in this transformation.

McDonald’s: a study in successful transformation

The first cornerstone of McDonald’s success was being, at the same time, very clear about its core activity, but also ambitious to stay ahead of the technology curve. The mission of McDonald’s remained “to be our customers’ favorite place and way to eat and drink”. At the same time McDonald’s incorporated transformation into its vision: “Become a modern, progressive burger company delivering a contemporary customer experience.”

The second success factor was that McDonald’s used technology as an amplifier, a means rather than an end. McDonald’s value proposition remained fundamentally unchanged, but it applied technology to improve the customer experience significantly. Customers can now walk up to a touchscreen, browse the menu, place their order, pay by card and pick up their order. And yes – almost as a side benefit – McDonald’s improved throughput, increased sales and reduced costs.

The third element was finding its own way to becoming a technology company. This transformation doesn’t have to mean developing technology from scratch. Rather it can simply mean applying technology to significantly improve the value you deliver to your customers. The technology itself could be developed internally, acquired or developed by a third party.

Applying the recipe in Business Travel Agencies

Business Travel Agencies (BTAs) can also apply the same recipe for success. The first step is to affirm core activity and value proposition, while simultaneously setting the ambition to take that to the next level through technology. Here, different BTAs are likely to come up with different answers: some leaning more to service, some opting for the online TMC route, and others choosing vertical specialization.

The lesson is clear. Once value proposition is well-defined, then decide how technology can amplify it best. Perhaps it’s by offering a personalized search and book experience powered by artificial intelligence; a mobile application that supports and guides travelers while on trip; or an automated disruption management system that helps travelers avoid queuing at the airport.

Finally, BTAs need to find their own way to become a technology company. It is important that it is defined what they are going to do themselves, and how they secure those capabilities, whether through hiring, acquisition or outsourcing. So, on top of all the changes in the travel industry, the challenge is to become a technology company. If the transformation is right – like McDonald’s – BTAs can secure future relevance, sell better, sell more and reduce costs.

Download our report, Better Business, Smarter Travel: Perspectives on the future of Managed Travel 3.0 for more.

source : Amadeus



Navigating Houston’s airports using the latest technology

It’s that time of year when so many of us are preparing to take a vacation, but going to the airport with family can be a big headache.

No one loves checking in early at the airport or, even worse, arriving early only to find out your flight is delayed. We have some advice to help you navigate Houston’s airports.

“There’s no more wandering around trying to find something,” says spokesperson for the Houston Airport System, Bill Begley.

Bush and Hobby airports have kiosks which serve as your high-tech airport guide. You can also use those interactive maps on your smartphones or other devices to search for directions to amenities like restaurants.

A map at the kiosk or on your phone will track your path through the airport using turn-by-turn technology. It even tells you how long it will take to walk there.

“You’re not locked in where you’re at. The airport is wide open to you, and it’s right at your fingertips,” said Begley.

Begley says travelers at Bush Intercontinental Airport often mistakenly think they have to stay in their concourse. Beyond security, the Skyway is usually a three to five-minute wait to head to any terminal for spots like the recently-opened barbeque pit inside Terminal E. It’s called The Q, and the meat is smoked right at the airport.

The bridge which takes you to the Skyway is known as a quiet spot if you’re looking for a moment alone. It’s home to a small portion of the Houston Airport System art collection. Bush and Hobby airports feature many of the collection’s 220 pieces of artwork worth $40 million. You can find the location of specific pieces you want to see online, or if you prefer live music, you can find the schedule and location for performances.

The airports also know travelers’ most important amenity: charging stations.

“There are 10,000 now, so you should be able to plug in where you need to at Bush or Hobby airport,” says Begley.

For new moms, nursing stations are now available at Bush in Terminals B, C, and D. At Hobby, family restrooms are available for privacy.

You can find all of these amenities on the interactive maps.



source : abc13



Robotics Increase Janitorial Efficiency at Sea-Tac Airport

New robotic  floors scrubbers are handling the tough stuff at Sea-Ta

autonomously polishing high traffic floors and charming passing travelers while they’re at it. Watch why our staff loves working with the robots, how they’re increasing efficiency for the SeaTac cleaning team, and how they can work in your facility. They’re one way we’re introducing innovative technologies that save time; free staff from routine tasks enabling them to provide proactive, high-value service; and maintain safe and pleasant facilities for everyone.


Grab App Making it Easier to Run Through Airports

The app allows travelers to order food at airports.


Flying is the ultimate stress test for humans, depositing crumpled travelers at their destinations hungry, tired, annoyed and sore from the lack of basic modern comforts for everyone seated behind the first-class cabin. Or maybe that’s just me? Wherever you stand on the state of modern air travel, the developers of the Grab airport retail-and-food app have taken a few pain points out of travel.

The app allows travelers to order food, pay for it and be automatically reminded to submit their orders once they actually set foot in the airport, whether it’s a connection or final destination. The idea is to skip the line and have the food waiting for you when you arrive.

Two former Continental airline executives involved in that company’s early tech-based enhancements like web booking and kiosks, designed the app, which uses built-in airport maps and directories of retail and restaurant options so travelers can order food while their plane is still en route or during the great luggage bin queue upon arrival.

First launched at the Hartsfield-Jackson airport in Atlanta in 2015, Grab is the brainchild of CEO Mark Bergsrud who was the senior vice president of marketing at Continental, along with Chief Technology Officer Michael Natale, previously managing director of customer experience at United and Continental.

“The whole point of the company is to make the travel experience better and take the stress out of the airport and give people the ability to plan their trip through the airport … by having a frictionless pre-order system with pickup at the store,” Bergsrud said. “If you’re back in economy and deplaning, it takes a little while and then you have to run to the next gate and you’re going to be in a bit of a hurry to get your overhead in the bin.”

The Grab app is currently in 26 airports, 21 in the U.S. and five in the U.K., but the company’s goal is inking partnerships with all major North American and European airports in the coming years.

Does the app depend on travelers paying for in-flight wifi? Bergsrud said Grab is already embedded in the American Airlines app, which allows its travelers to use the service for free during flights. He added that it will soon announce partnerships with two other major airlines, which he said will quickly ramp up adoption and use of Grab for all travelers, whether or not they paid for add-on internet service.

“The real struggle is not building an ordering platform—there’s lots of them out there—it’s how do you engage with the customer where they are on the day of travel and make it easy for them to transact,” he added. “That’s where we think the airlines are really invaluable in making this happen, as well as partnerships with innovative airports.”

Remarking on my own discomforts and emotional bruises from recent air travel, I asked Bergsrud why the app doesn’t automatically place orders once the traveler reaches the geofence of the airport. He said the reason was due to inevitable delays, unexpected flight changes and other factors (like a particularly slow deplaning process) that can change travel plans at a moment’s notice. Instead, he likened the process to an on-demand Uber purchase with turnaround times typically in the 10- to 15-minute range depending on the particular restaurant, coffee shop or retailer.

“People can change their mind or a gate can change, so we always want to make sure the customer makes an affirmative decision, because once the order is placed it’s going into the kitchen,” he said.

Grab views super-frequent travelers as its sweet spot, but Bergsrud added that pilots and flight attendants, gate agents and other airport employees use the app, especially those with limited time for meal breaks.

“Our goal is to appeal to everyone and then find the right integration that makes it easy for folks to discover us and use us,” he said. “We want to make sure no matter where you are digitally on the day of travel, it’s easy to find us and do business with the airport and then the airports win.”

source : Food on demand news



Gatwick and easyJet in UK’s first end-to-end biometrics trial

Gatwick Airport has announced the UK’s first trial of end-to-end biometrics –

where personal data collected at the airport’s self-service bag drops will be recognised by new automated self-boarding gates – simplifying and speeding up the process for passengers and reducing the risk of human error.

The trial is being run in partnership with easyJet – Gatwick’s biggest airline – and the new self-boarding technology will identify each passenger and verify that their passport, face and boarding card all match – a process which takes less than 20 seconds.

Passengers who wish to take part in the trial but who are travelling without luggage (i.e. do not need to use self-service bag drop) will be able to have their data collected at the entrance to the boarding gate room.

The trial will be the first and most extensive of its kind in the UK and will run for at least three months so that around 10,000 passengers take part on the 43 Gatwick routes. This range should allow the airport to gather enough meaningful information to be able to spot trends and adapt the technology to ensure the optimum experience for passengers.

Gatwick will be looking at how long each interaction takes, what this means for queue times, how it simplifies the passenger journey, how passengers interact with the technology, and how intuitive the process is. The faster, more efficient process also has the potential to improve aircraft departure times.

Once all the data is gathered, the technology will be adapted and adjusted before taking the idea forward for airport-wide implementation.

The boarding process has traditionally been handled by airline staff, but can now be automated with this unique technology, reducing queue times and freeing up airline staff to assist those who need it most.

Gatwick has an ambition to reduce queue time and put passengers in charge of their time at the airport. Investment in technologies which automate the passenger processing part of travelling through an airport will help the airport to manage the ever increasing numbers who choose to fly from Gatwick.

Gatwick Airport’s Chief Operating Officer, Chris Woodroofe, said: “Gatwick prides itself on providing innovative solutions to enhance the passenger experience at every touch point. With the rate of growth we have experienced, it is essential we are able to find more efficient ways of processing passengers through the airport safely and securely. Self-boarding technology is the obvious next piece in the jigsaw following extensive investment in our automated check-in and security processing areas.

“I’m excited to see this trial come to life with easyJet’s passengers. Together we are at the forefront of providing technological solutions that enhance the passenger journey.”

source : ADS Advance