Airport Robots Market Rising Trends, Technology Advancements and Demand 2019 to 2024

The report presents an in-depth assessment of the Global Airport Robots including enabling technologies, key trends, market drivers, challenges, standardization, regulatory landscape, deployment models, operator case studies, opportunities, future roadmap, value chain, ecosystem player profiles and strategies. The report also presents forecasts for Global Airport Robots investments from 2019 till 2024.

The airport robots market is estimated to register a CAGR of over 15% during the forecast period, 2019-2024.

The Global Airport Robots market is highly competitive and consists of a number of major players. Companies, like LG Electronics Inc., Stanley Robotics SAS, Cyberdyne Inc., SoftBank Roobotics Group Corp., ABB Ltd among others.

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Scope of the Report

Airport robots is a new-age concept that has been introduced in several airports, worldwide. In the coming years, robots are set to replace airport staff, in terms of airport operation handling. The integration of artificial intelligence within airports may lead to robots performing airport operations, such as airport cleaning, providing security services, baggage handling, and may also act as passenger guidance systems. The market study includes the various applications of robots in valet parking, airport security, boarding pass scanning, passenger guidance, as well as airport baggage handling system.

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Key Market Trends:

Autonomous Robots are Helping the Airport Security Segment

Currently, the airport security segment has the highest share among all the segments. Airport security is one of the biggest concerns faced by airport officials, worldwide. The rise in terrorism worldwide has led to airport officials taking extra precaution and being highly focused toward airport security. In order to prevent any unwanted incidents, airports around the world have taken a step further and have started the testing of autonomous robots, which is expected to help security officials provide adequate security at the airport. Airports, such as Hamad International Airport and La Guardia Airport, have started deploying security robots to provide the next level of airport security. The robots come equipped with an in-built facial recognition system, cameras, and sensors. They can measure pulse rate remotely, and thus, detect suspicious persons, credit cards, fake currencies, abandoned objects, and explosives, without disturbing the passenger flow at the airport terminal.

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The key insights of the Airport Robots Market report:

  • The report provides key statistics on the market status of the Airport Robots market manufacturers and is a valuable source of guidance and direction for companies and individuals interested in the industry.
  • The report provides a basic overview of the industry including its definition, applications and manufacturing technology.
  • The Airport Robots market report presents the company profile, product specifications, capacity, production value, and 2014-2019 market shares for key vendors.
  • The total market is further divided by company, by country, and by application/type for the competitive landscape analysis.
  • The report estimates 2019-2024 market development trends of Airport Robots Market.
  • Analysis of upstream raw materials, downstream demand and current market dynamics is also carried out
  • The report makes some important proposals for a new project of Airport Robots Industry before evaluating its feasibility.

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Optus testing robot to sell travel SIMs at airports

Angus Kidman Posted: 12 November 2019 1:35 pm

The multi-lingual system can also help activate and authorise new SIMs.

Optus is actively working on developing a robot system that will sell travel SIMs to incoming passengers at Australian airports.

Optus showed off the robotic system, which is capable of listening to questions in multiple languages and recommending a SIM based on the user’s needs, at a media demonstration in its Sydney headquarters today.

After the robot recommends a SIM, it can be activated through an automated kiosk which scans the passenger’s passport (to verify ID) and accepts credit card payments.

If the passenger prefers to speak to a human, a second robot offers a videoconferencing connection to an Optus call centre.

The demo went off fairly smoothly, bar a few Wi-Fi delays and one moment when the robot, named “Sammy”, had to be rebooted.

The current demonstration system supports English and Mandarin, but Optus says up to 20 languages overall could be supported. The system is still in development and unlikely to roll out before mid-2020, a spokesperson told Finder.

Why use a robot to sell travel SIMs?

Automated systems open up the possibility of offering a 24 by 7 service for selling travel SIMs to incoming passengers, and being able to support multiple languages without having to employ lots of additional staff.

That would be particularly handy at Australian airports which offer round-the-clock international flights.

Melbourne and Perth are two obvious options there, while Darwin Airport is generally busier at midnight than at midday.

The main robot is arguably more of a “cutesy” talking point than a technical necessity: exactly the same result could be achieved with a touch-screen tablet.

To my mind, the real tech smarts here is the multi-language support, the ability to process ID documents (a necessity when activating a prepaid SIM in Australia) and to accept a wide range of payment options, including AliPay for the growing Chinese tourism market.

Buying at the airport isn’t always the best way to pick up a travel SIM, of course. Shopping around in advance can often get you a cheaper price, and is crucial if you want a multi-country SIM. Our full guide to travel SIMs has more on that point.

But if I was stuck in a foreign airport, I’d be happy to take my chances with a multi-lingual robot, and at least I’d be paying by credit card and earning a few points into the bargain.

Angus Kidman’s Findings column looks at new developments and research that help you save money, make wise decisions and enjoy your life more. It appears regularly on Finder.

Interoperability, a key element in the seamless passenger journey

By Emmanuel Wang, VP of border control and passenger flow facilitation, IDEMIA on November 11, 2019

With passenger traffic expected to double by 2037, it will be increasingly difficult for the air transportation community to handle traffic in a way that is satisfactory for travelers. Expanding airports’ infrastructure will prove difficult too. Biometrics may be the answer, with its potential to help streamline passenger flow with unrivalled accuracy, says Emmanuel Wang, VP of border control and passenger flow facilitation, IDEMIA.

At the start of every journey, passengers have to enroll themselves in the system, which means presenting their ID and travel documents. After that, it is not smooth sailing, however. They then have to present the same documents at least another couple of times at the border and upon boarding. Wouldn’t it be simpler for passengers to pull out their document only once and then enjoy a document-free journey?

It would, of course, but the task is harder than it looks. Today, the three major stakeholders (governments, airports and airlines) each operate in a particular zone and each have a specific system in place. For a smoother passenger journey, we think that these systems should be able to coordinate with each other. Interoperability of airport stakeholders’ systems is crucial if passengers are to enjoy a smooth, document-free journey.

Benefits for all stakeholders
First, exactly what does interoperability mean? It is the ability to exchange and communicate information readable by all stakeholders, such as passenger information, between various systems. If someone travels from Paris to Singapore via Dubai, interoperability means that passengers need enroll only once at Paris Airport, and be seen and identified without further action from the passenger at Dubai and Singapore. Interoperability is one of the answers to better management of the expected growth in passenger traffic. The process relies on the passengers validating their identity through an accurate and secure way: biometrics.

This is where IDEMIA comes into play. Through biometrics, a unique passenger identifier is generated. This identifier will remain the passenger’s token of identification until the end of their journey. In order for the different systems (airport, airline and government) to be accessed easily, IDEMIA creates an ID management platform that is interoperable, scalable and independent. What’s more, it is easy to integrate with existing IT platforms in the air travel ecosystem as it follows IATA recommendations for common use interfaces. Why? Because ensuring independence by design for private biometrics data management is the best way to be interoperable with all and robust to any security audit.

With embedded data protection and a proven privacy by design approach, it ensures compliancy with regulations as well as fast identification for a better and smoother travel experience at all touchpoints. Through interoperability, all stakeholders remain in control of their systems, while passengers can enjoy a seamless journey.

IATA’s One ID initiative advocates for a complete system interoperability, due to its many advantages, which include:

  • It brings seamless travel to passengers because it eliminates repetitive processes and reduces the number of touchpoints, which in turn generates shorter queues and reduces waiting times.
  • It can improve staff productivity by reducing time spent on manual ID checks. What’s more, it can identify bottlenecks in real time to re-route passengers, thus enabling smart queuing and optimizing efficiency.
  • At borders, governments will enjoy enhanced security through the safest and most accurate way of identifying passengers: biometrics.

Interoperability is a crucial enabler toward the paperless journey that IDEMIA wants to see. Ultimately the goal is to offer passengers and visitors the easiest experience while increasing the level of security at borders.

The spirit of innovation that IDEMIA represents and our expertise in the field are key enablers for both airlines and airports in bring greater satisfaction to their passengers and strengthening their loyalty.

Deep Location: New Buzzword at Airports

Wayfinding technology is the latest digital navigation platform aimed at directing people around airports
Nov 11 2019

by Lark Gould

Following a successful launch at Gatwick, Pointr, a London-based deep location technology is finding its way to airports in Washington D.C. as part of a pilot program introduced by the US Department of Homeland Security.

The Metropolitan Washington Airports Authority (MWAA) has awarded Pointr a six-figure contract to provide indoor location GPS for Washington Dulles International (IAD) and Ronald Reagan Washington National (DCA).

While GPS is now at anyone’s fingertips for navigating the great outdoors and cities around the world, buildings hate GPS. Signals inside structures are only approximate and based on the general territory of the signal, not the explicit location. Deep location technology changes that with information pinpointing the exact location of a person or place inside a large structure, such as an airport facility. Pointr’s Deep Location platform provides location-based services such as mapping, navigation and asset tracking, location-based marketing and powerful location analytics.  

In London Pointr’s technology has been installed at King’s Cross Station, Harrods and Gatwick Airport. An app is downloaded and then provides directions to the a location, gate, a concession or whatever product is sought. At Gatwick, two terminals have been fitted with around 2,000 battery-powered beacons providing a digital map to give users an accurate blue dot that moves, Uber-style, as they wander around.

Pointr’s ultimate goal is to build augmented reality wayfinding, which, when viewed through a smartphone, could actually place arrows on the floor to guide the way.

Airports may soon be able to integrate indoor positioning in their own apps, and be able to send push notifications to warn passengers if they’re running late or even help them consider offloading luggage so an aircraft can make an on-time departure. Retailers also stand to gain from the use of deep location technology to detect the location of potential shoppers and send marketing messages and offers — to those who have opted in to receive them.

source : https://www.businesstravelerusa.com/business-traveler-usa-story/deep-location-new-buzzword-at-airports

Inside KLM’s pioneering approach to artificial intelligence and new technology

KLM Royal Dutch Airlines is this year celebrating its 100th anniversary.

KLM Royal Dutch Airlines is the world’s oldest international airline still operating under its original name. On its 100th anniversary, FTE spoke to Daan Debie, Director Engineering & Architecture, KLM Royal Dutch Airlines, who outlined how the airline has embraced innovation through its “pioneering and entrepreneurial spirit”.

Indeed, KLM’s vigorous digital transformation strategy is largely due to recognising and leveraging the advantages of modern technology. Debie, who will speak in the Premium Conference at FTE-APEX Asia EXPO 2019 (12-13 November, Singapore), explains: “Digital transformation does not just mean replacing paper with apps. For us it means getting the right information to the right people at the right time to enable well-informed decision-making in an increasingly complex environment, supported by digital tooling.

“Key to this is to be truly data-driven, working from a single-source-of-truth and applying cutting-edge technology and algorithms to make sense of the complex operations.”

AI, machine learning and advanced optimisation

In June last year, KLM embarked on a unique partnership with Boston Consulting Group (BCG) to develop a solution based on artificial intelligence, machine learning, and advanced optimisation that addresses all elements of the airline operations.

KLM is currently investing heavily in building automated decision-making tools to improve operations. In June last year, the airline embarked on a unique partnership with Boston Consulting Group (BCG) which has the potential to “revolutionise global airline operations”.

The project is a result of a close collaboration between KLM Operations Decision Support and Operations frontline teams, BCG’s consulting team, and members of BCG Gamma, an artificial intelligence and advanced analytics entity of data scientists, data engineers and software developers, who have developed a solution based on artificial intelligence, machine learning, and advanced optimisation that addresses all elements of the airline operations, while having a positive impact on customer experience and operating costs.

With these tools, KLM and other airlines will be able to tackle the most complex decisions pertaining to fleet, crew, ground services and network, with a focus on breaking down the typical silos across these departments. Earlier this year, Brazilian low-cost carrier GOL became the first airline customer of the KLM-BCG joint venture which will help GOL deliver better on-time performance to its customers while maintaining low costs.

Fostering an engineering culture

Daan Debie, Director Engineering & Architecture, KLM Royal Dutch Airlines: “Our goal is to provide people tools with a single-source-of-truth to guarantee we’re all looking at and acting upon the same information. To make decision in an integral way, we give each employee insight into the same possible tradeoffs built upon the same logic.”

As Director Engineering & Architecture for the Department of Operations Decision Support (ODS) at KLM, Debie is responsible for creating and maintaining a cohesive overall architecture and technological vision for the products and platforms developed at ODS, but also for other clients within the partnership between KLM and BCG.

“I help teams within ODS and BCG/KLM teams at Partnership clients to build their products in accordance with the architectural vision,” he explains. “Additionally, I’m responsible for ensuring that we maintain high engineering standards in our development efforts. I provide development and architecture guidelines, coach teams and participate in recruitment efforts. A major focus area is to foster an engineering culture within the department that leads to acquiring and maintaining more engineering and data science talent.”

Together with his team, Debie has developed a suite of advanced optimisation tools for the Operations Control Centre to help set up robust schedules by implementing smart tail assignment, manage and solve disruptions, and help with decision-making. He points out: “This has led to huge savings in non-performance costs.”

Additionally, KLM has rolled out apps to more than 18,000 members of the airline’s frontline staff – from gate agents to captain and crew – to ensure they are all looking at the same information. “These apps provide the frontline staff not only with accurate real-time insights into the operation, but also gives them access to advanced predictions to see what’s ahead and guide their next actions.”

At the heart of its decision-making tools are KLM’s data platforms based on cutting-edge big data technologies. “Our goal is to provide people tools with a single-source-of-truth to guarantee we’re all looking at and acting upon the same information. To make decision in an integral way, we give each employee insight into the same possible tradeoffs built upon the same logic.”

The benefits for passengers are clear too – minimising the impact of disruptions through real-time updates, reducing baggage delays and personalising information that has been provided to the customer through digital channels.

In the longer term, Debie says that deep learning is very much on the agenda. “We want to dive more into deep learning and related technologies to improve the impact of our predictive models and optimisation models. We’re also looking into microservices architecture to improve decoupling across our tools. At the same time, one of the most pressing issues on our agenda is to bring the optimisers closer together in terms of decision-making. We want our optimisers to communicate with each other to ensure the best integral decision-making for our operations,” he said.

This ambition to be at the forefront of innovation has defined KLM as one of the leading airlines in the past century. Looking ahead, Debie says: “We got through the first 100 years by virtue of our pioneering and entrepreneurial spirit and of course through innovation. I’m confident that this spirit will help us in the next century as well.”

KLM Royal Dutch Airlines’ Daan Debie will be speaking at FTE-APEX Asia EXPO, 12-13 November, Singapore, where he will discuss why the airline is heavily investing in building automated decision-making tools for its operations, what problems are being solved with those tools, and the challenges it faces in pushing innovation and adapting to a new way of working

source : https://www.futuretravelexperience.com/2019/10/klm-pioneering-approach-artificial-intelligence-new-technology/?utm_source=Future+Travel+Experience+Newsletter&utm_campaign=8489c9a6b3-fte_nl_081119_REST&utm_medium=email&utm_term=0_c306aa3edf-8489c9a6b3-90811369

Creating a truly seamless passenger experience by facilitating trust

We spoke to Annet Steenbergen, Chair of the IATA Facilitation Working Group about creating a truly seamless passenger flow by facilitating trust.

According to IATA, in order to reduce repetitive identity checks and create a seamless flow, its One ID concept seeks to introduce a robust, integrated identity management across the end-to-end passenger process that allows an individual to assert their identity online or in person. This should be done to the required level at every process step while maintaining the privacy of personal data. 

Annet Steenbergen, Chair of the IATA Facilitation Working Group, spoke at Airport IT & Security 2019 on this topic, and in 2017 wrote that “One ID aims to establish a trust framework between airport ecosystems to form a foundation for a dependable digital identity, including biometrics to be shared between stakeholders on a need-to-know and allowed-to-know basis. But how can such a trust framework with so many stakeholders be created?”

With the topic of biometrics in airports becoming more and more popular, and the age of the digital airport being closer than ever, we caught up with Steenbergen to discuss how, or if, the One ID concept is progressing.

“We are getting a clearer picture of what we will need in order to have One ID or an envelope of information that travels with you, not just in one airport but connecting in another. We have that because there are quite a number of airports and governments and airlines that are working on these kinds of projects, and we have learned from that.

Consent is extremely important, said Steenbergen, as we need passengers to trust airports with their data to ultimately create seamless passenger flow.

“Everybody is now realising that, if we invest, we should invest in something that is ready for the future to scale and to connect. Which is crucial. So we’re seeing that we will need to have governments on board.

“Anything cross border involves the government. So your passport is still very important. The digital version of that. We will need to share data but in a way that is transparent and creates trust.”

The concept of establishing a digital identity for passengers to create a seamless flow of passengers is obviously ideal for both airport and passenger. However, when discussing a digital identity, the inevitable topic of data security has to be addressed. 

“Privacy by design is absolutely crucial because if you don’t do that from the onset of any IT project, you will never be able to change it. If you do that, you can register consent. I think consent is very important. Because if you are consensual, you are gaining trust, you’re telling your passenger ‘I need this data from you. If you give it to me, I will do this and this with it and then I will delete it. Are you okay with this?’ That is extremely important because this will go across cultures and different legal systems

“Everybody wants to have their data, and especially biometric data, handled in a trusted way, and obviously data protection is extremely important.

“But trust is also extremely important. I need to trust that if I give that data and you’re using it, that you are deleting it when you said you would and that you are only giving the data to the stakeholders that need to have it and are authorised to have it.”

But the situation on data privacy and who owns data in Europe has changed since 2017 when Steenbergen wrote her original article. As of May 2018, the EU entered into the application of the General Data Protection Regulation (GDPR), in which there is one set of data protection rules for all companies operating in the EU, wherever they are based.

The aim of this was so people have more control over their personal data and businesses can benefit from a level playing field.

“GDPR is a great benchmark because it is also privacy by design and every European airline needs to adhere to it. If you handle data, especially very sensitive data of people living in the European Union, you are required to be GDPR compliant. Which is good because it will help you create that trust.”

Indeed, trust is a key factor in the One ID concept – not just for passengers but between stakeholders. Back in 2017, Steenbergen wrote that the “trust framework needs to be clear for all involved. Each stakeholder needs to benefit from an interoperable system that shares a trusted identity in an efficient and secure manner.”

Breaking down silos to create an interoperable system is a heavily discussed topic within the industry and is incredibly important for the One ID concept. Has there been any progress in breaking down these barriers between stakeholders?

“Working together is working for us in Aruba because we have a securely checked identity. This is done by working with the government and then we share it with the other stakeholders through biometrics. So we have one partner servicing the identity and the best one to do that is a government. If you do that, you’re also ready for any cross border scenario because, in the end, we travel with a document, right? The passport.

“So if you don’t have that relationship with the government then you will not create a seamless flow. You will create a bit of a flow but then you’ll have a big hurdle. There is a lot to gain from establishing relationships with governments, from jobs to security and to passenger flow.”

With airports across the world striving to improve passenger flow to cope with increasing passenger numbers, introducing new technologies like biometrics, facial recognition and establishing completely digital passenger identities seems an ideal solution. But with passenger numbers predicted to double within the next 20 years, is the industry ready to implement these new initiatives sooner rather than later?

“It takes people to do it. But we can do it. I would never have believed in rocket ships that can land on comets and be able to move through space but we’re able to do that. But you need to get people around the table to agree and to understand what is happening.

With passenger numbers predicted to double in the next 20 years, it’s never been more important to implement new technologies to increase capacity and improve passenger flow

“When they understand what is happening, they can go back to their organisations and preach it there. It’s still work that is centered around people, because we already have the technology, they just need to be implemented. There are legal issues, of course, which is not a negative thing because legal is also protective. But what we really need is understanding and technology needs to be understood.

“We can achieve a lot and we have these really brilliant geeks – and I say geek in a positive sense – but we all need to understand what happens before we say: ‘Okay, I’ll do it.’”

source : https://www.internationalairportreview.com/article/106113/creating-trust-working-together-seamless-passenger-flow/

Fun, data and airport experience

5 days ago | Erich Gerber

Ecosystems of data sharing are the secret to getting customer experience off the ground, writes Tibco’s Erich Gerber

Today, we are all obsessed by the customer experience and the effects that it has on businesses and other organisations. And quite rightly: The sensation you have when you interact with a brand in person or online has a direct impact on how much money and time you are willing to invest in its products and services.

It’s for this reason that Net Promoter Scores (NPS) have become such valuable currency: They provide a powerful indicator of our emotional investment and how likely we are to recommend them.

I was thinking about this recently when I was in what must be a candidate for the world’s most modern airport, Changi in Singapore.

On its website, Changi claims with good reason to be “a destination in itself” and employs the tagline “more than an airport.”

Why is it more than an airport? Well, how many airports have you visited that have a butterfly garden, spas, hotels, playgrounds, walkways in the clouds, a hedge maze, a waterfall, giant slides and superb restaurants?

Changi was built to make visiting an airport a pleasure rather than a chore, a way to bookend a stay that enhances rather than detracts from the overall travel experience. It’s far away from the stresses, plastic seats and lukewarm coffee that most airports offer.

Go the extra yard and try to reimagine an experience where the rewards are tangible and visceral.

I’m thinking about Italy and the Aeroporti di Roma where CIO Emiliano Sorrenti leads a team that analyses passenger flow, visualising the movement of people and objects through heat maps and bubble maps.

That data was used to support the building of a huge, 90,000 square-metre boarding area with a food street and shopping gallery that provide an indoors analogue to the marvellous Italian capital. It’s easy and pleasurable to move about and smart boarding gates mean travellers are not held up or frustrated.

The airport is over 100 years old but such has been the transformation to creating seamless, joined-up experiences, that airline rating company Skytrax made Rome its Most Improved Airport for 2018.

Nailing the customer experience isn’t easy. In the case of an airport experience, there are multiple groups involved, from the travel agency to the carrier and the airport operator. But partnerships can enable end-to-end experiences that feel frictionless and can delight the user.

This is the future of business and organisations: Ecosystems of partners and even rivals coming together and sharing data and systems in a responsible, secure way to provide integrated offerings.

By combining different datasets, using historic and real-time information, applying customer analytics, machine learning, sentiment analysis, clustering, affinity analysis and propensity analysis and so on, we can find opportunities to anticipate the needs of audiences, create better targeted marketing, drive customer loyalty and even have customers evangelise on our behalves.

Already, we’re seeing insurers partnering with health clubs to extend their reach and create more customer touchpoints and sources of data.

We’re also seeing mobile network operators providing bonuses for loyal customers, such as discounted concert tickets and VIP queue-jumping.

But we’re only scratching the surface of what will be possible and it’s a certainty that new and engaging business models will emerge.

How long before we see self-driving cars that are free to use so long as the sponsor can capture data from the customer? Or a streaming video company that provides sharp discounts in exchange for detailed reviews that will drive others to watch a movie?

If we are data-centric and start thinking about what would make a great customer experience, the rest will follow.

Organisations who build their business on the provision of low-cost services, will always be around. But it’s very hard to pair low margins with fun – and it is also not really innovative.

The more promising path to success is for companies to maximise cross-selling and upselling opportunities. That will involve a fostering culture of data science and thinking creatively about how to build new revenue-earning models.

It’s anything but business as usual and it will take us to places that we can’t even fully comprehend today. But, as we know, “Life is a journey, not a destination!”

source: https://techerati.com/features-hub/opinions/fun-data-and-airport-experience/

Airports are Using Artificial Intelligence (AI) to Take Some Stress Out of Holiday Travel

With Thanksgiving and Christmas Just Around the Corner, Airports Are Turning to AI Companies like Zensors to Help Relieve Passenger’s Travel Stress

Air travel, whether for business or pleasure has become a regular part of millions of Americans’ lives and so has the hassle and stress that flying through crowded US airports poses to travelers. From the mad dash for parking at the airport to the long lines at security checkpoints to navigating long crowded airport concourses air travel is not for the faint of heart. Despite nearly a trillion dollars expected to be spent on airport construction and expansion projects over the next 10 years, things are going to get worse before they get better as the numbers of flights and passengers continue to increase, further straining airports’ capacity. More than 2.7 million passengers fly every day and airports are likely to see up to a 25% increase in passenger volume from late November through early January. This means that stress levels are turned up for both airport staff and travelers during the holiday season.

Read More: KT Chairman Calls for 5G Innovation for Future Prosperity

Some airports are taking steps to help manage stressful holiday travel. Tulsa International Airport recently launched a therapy dog program, dubbed the “Welcome Waggin.” Over 30 dogs rotate through the airport’s terminals and concourses with the mission of interacting with travelers to help ease travel tension and improve the overall airport experience. Other airports have put similar programs in place— Denver’s Canine Airport Therapy Squad or “CATS” is made up of over 100 dogs, one cat of more than 40 different breeds that greet passengers in blue plaid “Pet Me” vests.

Pittsburgh International Airport and Manchester-Boston Regional Airport are amongst the first airports that are relying on Artificial Intelligence (AI) to reduce the stress of the holiday rush. Developed by Zensors, a Carnegie Mellon University startup, airports can provide travelers with real-time wait estimates at Transportation Security Administration (TSA) checkpoints to give passengers an idea of how much time they can expect to wait in the security queue. Passengers can access security wait times on airport websites before they leave home and allowing them to manage their time and diffuse “will I miss my flight” worries.

“We know that the airport security screening process is very stressful for passengers and a significant operational challenge for airports and air carriers,” said Anuraag Jain, founder of Zensors. “By using Artificial Intelligence to provide real-time data, airports can improve the passenger experience and optimize operations. Having enough time for a beer or coffee once airside is a huge relief for weary holiday passengers.” Jain added: “AI is rapidly penetrating airports to support a more efficient and seamless journey. Not limited to reporting wait times, AI will power a more personalized travel experience to each customer from the curb to the gate.”

Read More: Ayehu Announces Availability of NG Intelligent It Automation Platform Version 1.5

“Airports are considering AI for a wide variety of use cases and applications”, said Barbara Zylinski, President of SecureInsights, LLC, a Washington DC-based consultancy that supports the introduction of emerging technology to airports and transportation. “Highly sophisticated AI capabilities like Zensors‘ can be very easily and quickly deployed to address both airside and landside challenges. Leveraging existing airport infrastructure, like cameras, Zensors is able to collect, process and deliver actionable information to improve airport operations, from managing congestion at passenger drop-off and pick up to providing highly accurate and real-time aircraft movements data airside.”

Spun out of Carnegie Mellon University – the birthplace of Artificial Intelligence – Zensors enables smart and reactive spaces through cutting-edge computer vision technologies. We believe that advances in AI should be accessible to everyone, not just those with a degree in computer science, and applied to everyday problems to make experiences more delightful and places more efficient.

source : https://www.aithority.com/news/airports-are-using-artificial-intelligence-ai-to-take-some-stress-out-of-holiday-travel/