New regulations for drones in Canada in wake of recent airport incidences in U.K.
Canadian Transport Minister Marc Garneau announces new laws and regulations concerning drone flights in Canada. Transport Canada has documented a spike in the number of incidents posing a risk to aviation safety in recent years. The number of reported incidents more than tripled to 135 in 2017 from 38 when data collection began in 2014.
Airport Security market deals with the emerging market such as competitive landscape, mergers & acquisition analysis, agreements, collaborations, partnerships, and new products launch. Airport Security market segmented by types, application, key players, and a geographical region which helps the customer for detail research.
Moreover, the Airport Security market report also covers segment data, including type, industry segments, channel etc. cover different segment market size, both volume, and cost. Also cover different industries client’s information, which is very important for the key manufacturers.
The Airport Security market is anticipated to develop CAGR of 9.3% during the forecast period 2018-2023.
Airport Security Market’s Top Regions Covers in this Report:
Geographically the keyword market segmented by the regions. Following are the regions of Airport Security market.
US, Canada, Mexico, Rest of North America, Brazil, Argentina, Rest of South America, China, Japan, India, Rest of Asia-Pacific, UK, Germany, France, Rest of Europe, UAE, South Africa, Saudi Arabia.
Airport Security market comprises of all the activities in the value chain, such as the procurement of various raw materials, manufacturing, and sales of the products, and their distribution.
Key Manufacturers of Airport Security Market:
FLIR Systems Inc. Tyco Security Products Honeywell International Inc. Bosch Sicherheitssysteme GmbHSiemens Unisys Corporation Raytheon Company L3 Technologies Inc Hart International SolutionsABM Longport Aviation Security Convenant Trident Group , And many more…
Objectives of Airport Security market are:
Generally sharing in-depth information concerning the crucial Airport Security market elements impacting the increase of the market.
It is targeted on the primary Airport Security market high-street producers, to specify and clarify the product sales amount, value and market share, and developments.
Outline the Airport Security important players and kindly examine their growth plans.
To Analyze the Airport Security Consumption by crucial regions, product type, applications, and background information, and also forecast to 2023.
To Examine the Airport Security Consumption concerning social growth trends, and also their participation in the whole market.
To consider competitive Airport Security progress such as expansions, Demand, arrangements, new product launches, and acquisitions in the industry.
To ingestion of Airport Security sub-markets, in respects to vital regions (and their important states).
Key Developments in the Airport Security Market: Aug 2017: Rajiv Gandhi International Airport Hyderabad in collaboration with the Central Industrial Security Force (CISF), in the present scenario, have launched âExpress Security Check-in facility for their domestic passengers. Domestic passengers traveling without any checked in baggage can now avail the pre- embankment security check at the gate of the terminal. Jul 2018: Officials at Denver International Airport are remapping their terminal building as well as gates in order to provide better security at the airport. The airport shall be adding 39 more gates in order to improve the security of the passengers.
At Future Travel Experience, we always start the year by assessing the technologies and trends that will shape the aviation industry over the next 12 months and beyond. Here we highlight some of the hot topics that airports and airlines should keep an eye on in the year to come.
Biometrics has become less of a buzzword and more of a reality in the past year with a number of initiatives coming to fruition and trials taking place across the world. Among the US airlines committed to exploring new and innovative ways to improve passenger processing and the customer experience through biometrics are Delta Air Lines and American Airlines. Delta, in partnership with U.S. Customs and Border Protection (CBP), Hartsfield-Jackson Atlanta International Airport (ATL) and the Transportation Security Administration (TSA), recently unveiled the first biometric terminal in the United States at ATL Terminal F. Meanwhile, American Airlines has become the latest carrier to trial biometrics at Los Angeles International Airport (LAX).
A number of international airports, including the likes of Changi Airport, Heathrow Airport and Hong Kong International Airport have also launched major biometric-related projects that will play a crucial role in shaping the passenger experience for years to come. Considering the growth projections for Indian aviation, Bengaluru International Airport, the third biggest airport in the country in terms of passenger numbers, has also joined the club and is investing in biometrics to support the momentum of its growth. In a recent interview with FTE, Satyaki Raghunath, Chief Strategy & Development Officer, Bangalore International Airport Ltd. (BIAL), shared his vision: “In essence, your face will become your boarding pass.”
Looking ahead, in the first half of 2019, Dallas/Fort Worth International Airport is launching a trial of biometric technology at every stage of the passenger journey together with World Travel & Tourism Council, American Airlines, Hilton, and MSC Cruises. Elsewhere, Emirates is also gearing up to launch a so-called “biometric path”, which will offer its passengers a smooth and seamless airport journey at the airline’s Dubai International hub.
At last year’s Future Travel Experience Global conference and exhibition, British Airways Senior Design Manager Raoul Cooper led a Jump Seat debate as part of an ongoing effort to explore and define the future role of biometrics technology in travel. You can see the key takeaways from the debate here.
During 2019, it will be interesting to see how biometrics will bring the industry together to create the airport of tomorrow.
According to SITA’s 2018 Air Transport IT Insights, 34% of airports are planning blockchain research and development programmes by 2021. One area in which airports see blockchain’s potential is the ability to help improve passenger identification processes, in part by reducing the need for multiple ID checks.
Indeed, we saw a number of exciting initiatives exploring the potential of blockchain emerge in 2018, including Lufthansa Innovation Hub’s Aviation Blockchain Challenge. Last year, Singapore Airlines Group’s frequent flyer programme, KrisFlyer, launched KrisPay, which it claims to be “the world’s first blockchain-based airline loyalty digital wallet”.
Robots are becoming a more and more common sight in airport terminals. From Seoul to Seattle to Munich, the past few years have seen airports around the world adopting robotics to engage with customers and optimise efficiency.
Thanks to artificial intelligence and machine learning, many of these robots have the ability to learn and expand their knowledge, so they can provide more relevant information to passengers and additional operational benefits to airports and airlines. So, as more airports adopt this trend, the technology will play a crucial part in strengthening the relationship between passengers and airports throughout 2019.
Artificial intelligence (AI)
Artificial intelligence is about far more than robots, though. A number of airlines and airports have already launched AI-powered products, such as chatbots and virtual assistants. The question now lies in whether this technology can further revolutionise customer service and optimise efficiency.
Groupe ADP, for instance, is one such company that is planning to further explore the potential of AI. In a recent interview with FTE, Sébastien Couturier, Head of Innovation & Corporate Venture, Groupe ADP, shared his views. “AI could be applied tomorrow to every layer of the operational infrastructure, as we see with the new trend in the smart building sector, in robotics, or in autonomous vehicle technologies,” he said.
With consumers becoming more accustomed to using virtual reality (VR) products such as Oculus, Google VR, and PlayStation VR, as well as augmented reality (AR) enabled smartphones, some airports and airlines have taken up the task to create more immersive experiences both in the terminal and in-flight.
Clearly, a number of airlines see some potential in AR and VR, but the jury is still out as to whether the technologies will bring about entirely new forms of inflight and in-lounge entertainment that will stand the test of time.
Voice technology, or voice recognition technology, is becoming embedded in our everyday lives thanks to the likes of Amazon Echo, Google Home and Apple’s Siri, and it’s slowly becoming the norm to casually interact with the technology.
In 2018, joining this trend were Heathrow Airport, which has empowered travellers to ask Alexa for live flight status information, gate updates and details on arrivals and departures, as well as Virgin Australia, which became the first airline outside of North America to launch voice check-in through Amazon Alexa. Just this week it has been announced that United Airlines’ customers can now use Google Assistant to start the check-in process simply by saying “Hey Google, check in to my flight”.
The potential here is huge and voice technology is likely to have a significant impact on the relationships between businesses and their customers – ranging from the way information is requested and shared to how payments are made. Indeed, we can expect that voice technology will have an important role to play in creating a frictionless, more personalised travel experience from home to gate.Interested in the latest technologies and trends? Sign up to our newsletter >>
Parallel to the ongoing digitalisation within the air transport industry, the number of cyber attacks on companies in the community continues to grow. Among the recent initiatives to strengthen cybersecurity include the opening of Munich Airport’s Information Security Hub, and Airbus and SITA’s Security Operations Center Services.
“Cyber attacks are a very real threat, with the potential for huge knock-on effects in an industry as interwoven as the air transport industry,” said Vivien Eberhardt, Director, SITA Cybersecurity in an interview with FTE in 2018. “Layers upon layers of infrastructure could be impacted, with the consequence on global travel reverberating across the world. That is why the industry has placed such a high priority on cybersecurity to ensure that it stays one step ahead of a potential attack.”
It is essential for the industry to adopt a shared approach to tackling cybercrime, so it is to be expected that in the year ahead we will hear a lot more about how the sector is developing a far more unified approach.
Onboard connectivity – more airlines will start to realise the financial benefits
The number of airlines rolling out inflight connectivity (IFC) continues to rise. Last year’s Wi-Fi Report by Routehappy showed that 82 airlines around the world now offer inflight Wi-Fi – a 17% increase on 2017. This is undoubtedly good news for passengers, who are becoming more and more dependent on connectivity. But beyond the obvious benefits for passengers also lies the potential for a strong financial driver for airlines.
Finnair, for instance, is a leader in developing onboard ancillary offerings. The Finnish flag carrier’s main inflight ancillary revenue streams are food and beverage, travel retail and upgrade sales, however, increasingly these services are also being promoted via the carrier’s complimentary inflight Nordic Sky Wi-Fi portal and inflight entertainment system.
It comes as no surprise that the Asian consumer has become a big focus for the airline, as the trend shows that ancillary revenues are higher on Asian routes. Sari Nevanlinna, Head of Ancillary Business, Customer Experience, Finnair previously told FTE: “Localisation is really important to catch the attention of our Asian customers.” To target Chinese shoppers, Finnair has also launched Alipay and is making efforts to localise the tone of voice of its marketing strategy, and enter local platforms such as WeChat.
Improved onboard connectivity also opens new opportunities for partnerships with online streaming services, including the likes of Netflix and Amazon Prime. While it might take a few more years for the benefits of the fully connected aircraft to be realised, we can expect 2019 to be a pivotal year for new partnerships in this space.Interested in the latest technologies and trends? Sign up to our newsletter >>
Technological advancements are also helping to bring about a much-needed change in the way airlines and airports assists travellers with additional needs. Airports and technology companies around the world are already taking welcome action. Edinburgh Airport, for instance, has released an app (developed by Neatebox), which allows passengers to personalise the assistance they require by setting up a profile and requesting assistance in advance of their travel. Several other airports including Houston, Seattle-Tacoma and Heathrow, are among the latest to join technology company Aira’s network, which strives to provide a more accessible passenger experience to blind and low vision travellers through smart glasses and an app. In 2019, we can expect more airports to join this trend as there is much urgency to make travel inclusive for all.
Pioneering commercial partnerships
As part of their efforts to find innovative ways to best serve passengers, airports are increasingly investing in strategic partnerships with some of today’s leading forces in retail and customer service.
Last year, Dubai International Airport became the first airport to partner with Deliveroo, one of the global leaders in food delivery. The unique concept – named DeliverooDXB – which was trialled at the airport, enabled passengers to get freshly-prepared food delivered straight to their boarding gates within minutes of ordering. Amsterdam Airport Schiphol in partnership with HMSHost International also followed suit. Tanja Dik, Director of Consumer Products & Services at Amsterdam Airport Schiphol, stated that one of the motivations was to explore a more practical side, as it could potentially help the airport overcome the fact that space for additional catering outlets is limited. “That’s why we come up with innovative concepts like this and keep a close eye on trends in technological and digital developments,” she said. “If we see opportunities, we’ll then implement them in the hope that we can improve the passenger experience even further.”
There is also some speculation that the recently introduced Amazon Go concept could soon appear at airports. Indeed, Amazon Go’s slogan “No Lines, No Checkout” would seem to be an ideal fit for the airport environment.
To help you keep on top of the latest technologies and trends in the air transport and travel industry, Future Travel Experience will bring its renowned conferences and expos to Istanbul, Las Vegas and Singapore in 2019. Mark your diary for FTE EMEA & FTE Ancillary (Istanbul, 18-20 June), FTE Global (Las Vegas, 4-6 September), and FTE Asia EXPO (12-13 November, Singapore). You can also learn from the industry’s first-movers throughout the year by joining the FTE Innovation & Startup.
When it comes to generating plastic waste, India is certainly no laggard. A staggering 25,940 tons of plastic waste is generated in the country every single day. Around 80% of plastic products are discarded and at least 40% of plastic waste is left uncollected.
Encouragingly, though, the planet’s second most populous nation is making efforts to reduce its massive amounts of plastic waste. The federal government has been developing better waste management infrastructure through projects such as “Swachh Bharat” (Clean India), while various states have been doing likewise.
Now the Airports Authority of India (AAI) has also joined in he clean-up initiatives. The AAI has declared 16 of the 90 airports under its purview free of single-use plastic products, meaning no such items are sold on site. It’s also considering enacting a similar ban on all single-use plastic items at 34 airports, which together handle 1 million passengers annually.
“[T]he AAI has decided to make its airports plastic free by banning the use of single-use plastic items on the premises across the country,” a company spokesperson said. “Various steps, including banning of single-use plastic items like straws, plastic cutleries, plastic plates, have been undertaken to eliminate the single-use plastic items at passenger terminals and city side.”
In addition, many local airports will be ditching disposable plastic products in favor of eco-friendly sustainable alternatives. In terminals bio-degradable garbage bags will be placed in garbage bins and plastic bottles will be crushed at machines and collected for recycling.
“Indira Gandhi International Airport has also started the process of not using plastic for grocery bags, food packaging, bottles, straws, containers, cups and cutlery,” The Hindustan Times notes. “The Bengaluru International Airport has also been moving in that direction.”
There is more. The AAI is also working on plans to use some of the discarded plastic waste to lay or repair roads around or near airports. “The roads made of plastic waste will be considered as a green initiative,” a senior official at the airport authority said. “The plan is to use the plastic [waste products] in a better way instead of sending them to the dumpyard.”
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Key Developments in the Advanced Airport Technologies Market: February 2018: Analogic, an aviation security technology firm has announced that they shall introduce their new checkpoint CT scanner at four airports across the globe by the end of July of 2018. The CT scanners developed by Analogic shall replace the aging technology systems used at the airports. September 2017: The Company Honeywell Aerospace has announce a multi- year upgrade project at the Kuala Lampur International Airport, one of Asia’s major aviation hubs. The Honeywell system shall play in assisting Kuala Lampur International Airport in accommodating the increasing air traffic.
Advanced Airport Technologies Market Covers the following Regions:
Middle East & Africa
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UK aviation minister Baroness Sugg and security minister Ben Wallace will hold a meeting with airport bosses
By Neil Lancefield
January 10 2019 7:26 AM
Airports say they are stepping up measures to stop drones grounding flights after the latest incident at Heathrow.
Departures at the west London hub were suspended for around an hour on Tuesday night after a drone was spotted.
This came three weeks after drone sightings caused chaos at Gatwick in the run-up to Christmas, affecting the travel plans of 140,000 passengers as the runway was closed.
Police have appealed for information to help them trace the owner and operator of the Heathrow drone, and said “the criminal investigation continues”.
UK aviation minister Baroness Sugg and security minister Ben Wallace will hold a meeting with airport bosses on Thursday to discuss plans to crack down on the problem of drone misuse near airports.
The Department for Transport said the Government is working with the aviation industry to explore technical solutions.
A spokesman for the Airport Operators Association, a trade association representing UK airports, said: “In light of events at Gatwick and Heathrow, airports are working together, as well as with Government and the police, to see what lessons can be learnt.
“This includes looking at what technology is available and what deterrent action, such as increased police patrols, can be taken.”
The group is reviewing whether it wants the Government to introduce legislation which would make it mandatory for drones to be fitted with geo-fencing technology to stop them entering no-fly zones, such as airports.
Heathrow would not be drawn on what action it is taking to stop drone incursions, but the airport recently said it is investing millions of pounds in equipment to prevent future flight disruption.
The police and Government were criticised during the Gatwick incident by some passengers who felt they were too slow to ground the drones or apprehend their operators.
Devices which detect, track and ground drones have been installed at the West Sussex airport.
The Anti-Unmanned Aerial Vehicles Defence System was developed by three UK-based firms and has been pictured in use on the roof of Gatwick’s South Terminal.
Drone flying instructor Mitchell Apple warned that a lack of “personal responsibility” is a factor in drone misuse.
Speaking from the show floor of the CES technology show in Las Vegas, he said the devices are “just another tool” which can be used “however a person wants to”.
He added: “You could use a car to drive somebody to a hospital, or you can use a car to drive into somebody and send them to a hospital.”
The military was brought in on Tuesday night to assist with the anti-drone operation at Heathrow.
Commander Stuart Cundy, of the Metropolitan Police, said “significant resources” had been deployed to monitor the airspace and “quickly detect and disrupt any illegal drone activity”.
A spokesman for the Ministry of Defence said: “We are deploying specialist equipment to Heathrow Airport at the request of the Metropolitan Police.”
A Heathrow spokeswoman said the airport would “continue to work closely with the Metropolitan Police on their ongoing investigations”.
Following the end of the initial drone-related disturbance at Gatwick, Mr Wallace said: “I can say that we are able to now deploy detection systems throughout the UK to combat this threat.”
On Tuesday, the Government announced a package of measures designed to give police extra powers to combat drones.
The exclusion zone around airports will be extended to approximately a 5km-radius (3.1 miles), with additional extensions from runway ends.
Ministers also announced that from November 30, operators of drones weighing between 250g and 20kg will be required to register and take an online drone pilot competency test.
Police will also be able to issue fixed-penalty notices for minor drone offences to ensure immediate and effective enforcement of the new rules.
Fines of up to £100 could be given for offences such as failing to comply with a police officer when instructed to land a drone, or not showing their registration to operate a drone.
Civil Aviation Safety Authority (CASA) spokesman Peter Gibson told The Sydney Morning Herald that the industry faced a growing risk that collisions with drones could bring down passenger planes.
Despite this, the technology will not be rolled out to the Central West.
Parkes Shire councillor Alan Ward, who is the Parkes Regional Airport Sub-Committee chair, said flying drones in close proximity to the airport impacted on aviation safety for passenger flights, freight providers and general aviation.
A collision with a drone can cause significant damage to a plane of any size.Parkes Shire councillor and Parkes Regional Airport Sub-Committee chair Alan Ward
“A collision with a drone can cause significant damage to a plane of any size,” he said.
Mr Ward said any breach of CASA’s drone safety rules at Parkes Airport would be reported by council.
“There are significant penalties for breaking these rules, including fines of up to $10,000,” he said.
Mr Ward said Parkes Airport was covered in the ‘Can I Fly Here?’ app which council encouraged all drone users to visit before flying.
“In the event of a breach the appropriate authorities are notified, such as air services, CASA [and] police.”
While Orange City Council manager of corporate and community relations Nick Redmond said while Orange was not a controlled airport, there were regulations in place which were aimed at keeping drones well away from controlled air space.
“There are also regulations which are aimed at keeping drones well away from aircraft,” he said.
If anyone flying a drone become aware of a nearby plane or helicopter they are required to land as soon as possible.Orange City Council manager of corporate and community relations Nick Redmond
“If anyone flying a drone become aware of a nearby plane or helicopter they are required to land as soon as possible.”
Mr Redmond said CASA’s new requirements for recreational drone users, that are due to start in mid-2019, were a positive step for the community’s safety.
“The move by CASA to expand the requirement for all drones to be registered will increase the amount of skill training and safety awareness by drone pilots,” he said.
New rules for recreational drone users
From mid-2019 a new national registration scheme will determine that all recreational drone users with a device weighing at least 250 grams to complete a safety and training course.
The Civil Aviation Safety Authority (CASA) guidelines are aimed at making it safer for aircraft and also people on the ground. Read more.
Rules for drone flying
You must not fly your drone higher than 120 metres (400 ft) above the ground.
You must not fly your drone over or near an area affecting public safety or where emergency operations are underway (without prior approval). This could include situations such as a car crash, police operations, a fire and associated firefighting efforts, and search and rescue operations.
You must not fly your drone within 30 metres of people, unless the other person is part of controlling or navigating the drone.
You must fly only one drone at a time.
You must only fly during the day and keep your drone within visual line-of sight. This means being able to orientate, navigate and see the aircraft with your own eyes at all times (rather than through a device; for example, through goggles or on a video screen).
You must not fly over or above people. This could include festivals, sporting ovals, populated beaches, parks, busy roads and footpaths.
You must not operate your drone in a way that creates a hazard to another aircraft, person, or property
You must not operate your drone in prohibited or restricted areas.
Approval is generally linked to an approved model flying association and its members
Please respect personal privacy. Don’t record or photograph people without their consent—this may breach state laws.
If your drone weighs more than 100 grams
You must keep your drone at least 5.5 kilometres away from controlled aerodromes (usually those with a control tower)
You may fly within 5.5km of a non-controlled aerodrome or helicopter landing site (HLS) only if manned aircraft are not operating to or from the aerodrome. If you become aware of manned aircraft operating to or from the aerodrome/ HLS, you must manoeuvre away from the aircraft and land as soon as safely possible. This includes: not operating your drone within the airfield boundary (*without approval); and not operating your drone in the approach and departure paths of the aerodrome (*without approval)
Tips for flying within the law
There might be local council and/or national park laws prohibiting drone flights in certain areas.
Research the area you plan to fly and contact your council or national park if you’re unsure.
Don’t operate near emergency services aircraft – if you fly, they can’t.
Want to Enjoy an Easy, Relaxed Airport Experience? It’s All About Waiting.
Waiting in line is considered by some to be almost as bad as torture, but it’s one of life’s inevitabilities. But, what if there was a way to make airport queues move faster and keep the experience more pleasant for those in line? It all comes down to understanding why queuing is so painful, and doing something about it.
No matter how carefully you have planned your business trip or vacation, from arriving early to check in, to paying that little extra for priority boarding, you can’t do anything about bottlenecks, delayed flights or other hold-ups. Next thing you know, you’re stuck between an irritated business traveller who’s worried about being late for a meeting, and a mother with three tired, cranky children who want to go home. And all you can do is stand there.
The pressure is mounting
Long lines are nothing new, but over the last twenty years, things have grown much more pressurised. With more security checks worldwide following 9–11, growth in passenger and flight numbers each year, and limited space to expand their existing infrastructure, modern airports frequently have to contend with lengthy queues of tired, frustrated people.
Airports need to make sure there’s enough staff at various checkpoints, gauge the flow and number of people through the processes and concessions, preferably in real time, and deal with unforeseen events, like delays or serious weather conditions. Add to that the fact that, as passengers, we simply don’t care — it’s not our fault or problem. All of this puts the pressure on airports to revamp the way things are done and come up with better solutions.
The torture of waiting
As a traveller, there are many frustrations you can experience, even before you get there. Traffic delays could mean you arrive feeling frustrated, and worried about missing your flight. Once there, there are all the queues you have to stand in — first check-in, then security, then the interminable queue for boarding, then the whole process in reverse when you land, with lengthy waits at border control, the baggage carousel and taxi rank.
Most international airports have done what they can to minimise these lines, with self-check-in options, self-service bag drop, comfort-lounges, priority boarding and such, but that doesn’t eliminate the need to stand in line. If everything is running smoothly and at top efficiency, things will move reasonably quickly, but when things go wrong, it’s a recipe for extremely agitated passengers.
Just one delayed or late-arriving flight can cause all planning to go completely out of whack. Suddenly, extra people need to be processed by a limited number of staff. Imagine you are one of the people waiting in an unending line, and only two counters are operating, while six, ten, fifteen counters stand unstaffed and inoperative — this leads to immediate irritation and complaints.
Now imagine you have no idea how long this is going to take, and you’re constantly checking the time to see how long it’s been. Even if the queue is moving reasonably efficiently, not knowing how long things will take can be highly frustrating.
It’s not just you
The simple fact is, waiting in line with little to no information and no clear understanding of what’s going on can make you frustrated, angry and stressed, and it isn’t just you. Everyone in that queue is feeling the same pressure and for very good reasons.
Plenty of research has been conducted on the psychology of lines, and most of that research says pretty much the same thing: most of the frustration people experience is caused by boredom and a lack of accurate information. In the case of boredom, having nothing to occupy your mind can make the wait feel much longer than it is. People have been shown to overestimate the length of time spent in a queue by around 36%, which means that boredom changes the way you perceive time.
As for lack of accurate information, when people don’t know how long they can be expected to wait, their frustration immediately increases. They resort to guessing and hoping things will move quickly enough and are caught in a web of uncertainty.
Add in the growing expectation of speedy service, which people have come to expect in the era of instant news, same-day deliveries, and 24-hour service centres, and now impatience has become just as important a factor. People are becoming less willing to wait quietly and patiently, and tend to complain sooner and more frequently than in recent years.
Fortunately, the research has shown two very interesting conclusions. Firstly, by providing some form of distraction, airports can help reduce boredom. Secondly, by providing accurate, up-to-date wait-time information, they help travellers feel more in control, thanks to clear expectations.
One of the major stumbling blocks to providing accurate wait-time information is how to gather that info accurately. By relying on CCTV cameras and a live monitor to try and accurately gauge where bottlenecks could happen, or where staff are needed to help speed things up, they are working reactively. Bottlenecks are only dealt with once they happen, rather than before they happen. At the same time, they can’t give reliable information about wait times.
New technology, however, is taking the guesswork out of airport operations. All it takes is some strategically placed sensors and the ever-present mobile device.
In contrast to the traditional cameras and human monitors used to gather data, mobile device-detecting sensors allow for real-time, seamless measurement of people flow. When using these methods, management can see, at a glance, where bottlenecks could occur, allowing them to quickly allocate staff to areas where they are needed.
But how does it work? Quite simply, by understanding human behaviour. Mobile devices can be found in possession of just about every single person in an airport, and virtually all will have switched on their phone, or taken it out of flight mode, within moments of landing. It makes the mobile device a truly reliable indicator of how travellers are moving, queuing and using facilities. Don’t worry about your privacy being invaded, though — the system doesn’t identify you via your device; it simply recognises your device’s ID, which contains no personal information.
Best of all, it allows the airport to give you the advantage of clear information, as well as faster, more efficient lines. By displaying real-time wait-time information clearly, these systems have helped reduce numbers of complaints, and even increased positive feedback about the passenger experience.
Adopting the tech
Fortunately for today’s traveller, a SITA survey shows that to date, 42% of airports have invested in queue monitoring technology to give them a clear view of wait times at various pinch points.
In 2015, Terminal 4 at JFK Airport in New York was much like all the other terminals — crowded with passengers, busy 24/7, with the tension and stress of national and international travel hovering in the air like a fog. Keen to improve the situation, they implemented BlipTrack sensors to help travellers get a realistic view of TSA and immigration queue times.
“Nobody likes to wait in lines, and signage helps to manage expectations. Not only does it tell passengers how long they’re going to be standing around, but it also alerts employees about bottlenecks developing, which in turn allows them to react to the situation more quickly,” said Daryl Jameson, vice president at the company JFKIAT, which runs Terminal 4 at JFK.
More or less at the same time, Cincinnati/Northern Kentucky International Airport (CVG) turned to the same solution to help reduce frustration and complaints resulting from people’s inaccurate perception of time.
“Much of our interest in the public display of wait times was to dispel perception from reality. As the adage goes, ask five people what their actual wait time was, and you’ll get five different answers. Following deployment, complaints are now rare, as the passenger immediately understands the present situation and adapts,” says Brian Cobb, Vice president of Customer Experience at CVG Airport.
Not only have CVG reduced wait-time complaints, but they’ve also been able to use the collected data to recommend TSA staffing adjustments, resulting in a reduction in processing times by one-third.
Auckland Airport has taken the benefits of the technology a step further, by collaborating with road authorities. Besides wait-time information at pinch-point processes, travellers now also get travel time information on the road to and from the airport
Several other airports have followed suit, and have almost universally experienced a reduction in queue times, as well as complaints.
The next time you travel by air, take the time to look around and see whether the airport you are in has invested in wait time displays to make your journey smoother, more efficient, and stress-free.