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customer services

How Indian Airports Are Turning To AI For Better Customer Success

2 May 201829 June 2022 Karima Kouidri

Airports across the globe are getting competitive in adopting analytics and artificial intelligence in their ecosystem. They are leveraging these technologies for many purposes — minimising the impact of disruption […]

 AI  Airports, customer services, new technologies  Leave a comment

Garuda Indonesia proves ancillary services and customer satisfaction go hand in hand

2 December 201710 October 2020 Karima Kouidri

As Indonesia’s flag-carrier, we are committed to putting passengers first with award-winning ‘Excellent Indonesian Hospitality’. This is our core value and competitive differentiation. Four years ago, we asked Amadeus how […]

 Airport  Airport, ancillary, customer services  Leave a comment

Data suggests airports are wasting their time with mobile apps

3 May 201723 April 2023 Karima Kouidri

Airports are spending a significant portion of their marketing budgets on customer engagement tools, including a sizable investment in developing mobile applications. By 2018, about 80% of airports will have implemented mobile apps as […]

 Passenger services  Airport, customer services, mobile apps  Leave a comment

Aéroports de Lyon: Airport Helper an international label serving the customer

13 April 2017 Karima Kouidri

Lyon Airport and helpers  

 Passenger services  Airport, customer services, Lyon  Leave a comment

Lufthansa uses virtual reality …

9 April 201722 October 2022 Karima Kouidri

Lufthansa uses virtual reality to sell last-minute upgrades to Premium Economy at the gate. March 2017 | Airlines are becoming more creative in selling ancillary services to passengers in order […]

 Airport  Airports, customer services, Lufthansa  Leave a comment

Haneda Airport Robots

8 February 201728 November 2017 Karima Kouidri

These are the Haneda Airport robots trying to help customers in various ways.  

 Robot  Airport, customer services, robots  Leave a comment

FreeCharge now makes shopping at Indira Gandhi International Airport a cashless experience

25 January 201713 February 2022 Karima Kouidri

FreeCharge now makes shopping at Indira Gandhi International Airport… a cashless experience. Post demonetisation, customers seek different modes of payment and wallets are one among them. Other major benefits of this […]

 Passenger services  customer services, Indira Gandhi Airport, New app  Leave a comment

AAI uses Whatsapp to monitor airport efficiency

18 January 201722 July 2022 Karima Kouidri

The Airports Authority of India (AAI) is using social media platform Whatsapp The Airports Authority of India (AAI) is using social media platform Whatsapp for issuing directives to airports for […]

 Social Medias  Airport, customer services, Whatsapp  Leave a comment

Hi Duty Free is on a mission to get frequent flyers into duty free shops with new app

1 December 201623 April 2023 Karima Kouidri

     The ‘Instamiles’ app The Moodie Davitt Report presents the latest edition of regular column The Digital Conversation, in association with Shiseido Travel Retail. In this report we look at an […]

 Non classé  app, customer services, duty free  Leave a comment

Latest IFEC innovations

3 November 201629 June 2022 Karima Kouidri

Latest IFEC innovations present airlines with new entertainment and ancillary revenue opportunities Known for its highly interactive, 3D moving maps – which offer eye-catching features including a “glass plane” view […]

 Airport  Airport, customer services, Innovation  Leave a comment

Last posts

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  • Modernising without losing the human touch, with Tara Mulrooney

Last comments

  • blog3002 on Amsterdam Schiphol becomes WeChat Pay’s first ‘Flagship Smart Airport’ in Europe
  • Gurmukh Singh on The Cyber Security for Airports Summit 2017
  • Ahmed Nacer on Heathrow gets go-ahead to become world’s biggest airport
  • Karima Kouidri on The top 10 ways the Internet of Things will shape the way we travel
  • Abelia Herry on The top 10 ways the Internet of Things will shape the way we travel

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