Airports across the globe are getting competitive in adopting analytics and artificial intelligence in their ecosystem. They are leveraging these technologies for many purposes — minimising the impact of disruption […]
As Indonesia’s flag-carrier, we are committed to putting passengers first with award-winning ‘Excellent Indonesian Hospitality’. This is our core value and competitive differentiation. Four years ago, we asked Amadeus how […]
Airports are spending a significant portion of their marketing budgets on customer engagement tools, including a sizable investment in developing mobile applications. By 2018, about 80% of airports will have implemented mobile apps as […]
Lufthansa uses virtual reality to sell last-minute upgrades to Premium Economy at the gate. March 2017 | Airlines are becoming more creative in selling ancillary services to passengers in order […]
FreeCharge now makes shopping at Indira Gandhi International Airport… a cashless experience. Post demonetisation, customers seek different modes of payment and wallets are one among them. Other major benefits of this […]
The Airports Authority of India (AAI) is using social media platform Whatsapp The Airports Authority of India (AAI) is using social media platform Whatsapp for issuing directives to airports for […]
The ‘Instamiles’ app The Moodie Davitt Report presents the latest edition of regular column The Digital Conversation, in association with Shiseido Travel Retail. In this report we look at an […]
Latest IFEC innovations present airlines with new entertainment and ancillary revenue opportunities Known for its highly interactive, 3D moving maps – which offer eye-catching features including a “glass plane” view […]
