Hamad International Airport, in partnership with Atos and Royal Schiphol Group, has introduced Passenger Digital Assistance Kiosks to enable seamless journeys for travellers. The kiosks provide easy access to information, assist in navigation and help passengers through live video calls to customer service agents.
“The new Passenger Digital Assistance Kiosks are part of our overarching digital strategy to transform passenger experiences,” said Suhail Kadri, Senior Vice President of Technology and Innovation, Hamad International Airport. “We are committed to investing in the latest technology and innovative solutions; to create the most seamless airport experience for all passengers traveling from and to Hamad International Airport, we are working with industry innovation leaders such as Atos and Royal Schiphol Group.”
The kiosks are multilingual with 20 language options. With the airport map for wayfinding, tey provide information related to flights, airport services, retail and F&B outlets and passenger events at the airport.
“Together with our strategic partner Schiphol, we are proud to have successfully delivered this solution at Hamad International Airport to improve the digital passenger experience, and to manage passenger flow more effectively especially during the airport’s critical peak periods,” said Marc Veelenturf, CEO of Middle East and Turkey, Atos.
Hear more from Hamad International Airport at FTE Global, Los Angeles, 19-21 September 2023. Suhail Kadri, Senior Vice President of Technology and Innovation, Hamad International Airport is speaking in the Future Airports conference track in ‘The Airport Technology Leaders Conversation’.