Meet PETER – also known as Patrol and Traffic Enforcement Robot. You might spot it at Jewel Changi Airport, where it helps ensure smooth vehicular traffic flow. Read about the other high-tech security systems that ensure guests’ safety at Jewel Changi: https://cna.asia/2x5oNK3 Subscribe to our channel here: https://cna.asia/youtubesub Subscribe to our news service: WhatsApp: https://cna.asia/whatsapp Telegram: https://t.me/cnalatest Follow us: CNA: https://cna.asia CNA Lifestyle: http://www.cnalifestyle.com Facebook: https://www.facebook.com/channelnewsasia Instagram: https://www.instagram.com/channelnews… Twitter: https://www.twitter.com/channelnewsasia
Artificial intelligence, alongside proper training and education, can manage even the worst of security breaches into a positive outcome for airports and their users, says Kristina Dores, Chief, Aerodromes & Ground Aids at Namibia Civil Aviation Authority, and Brad Hayes, CTO at Circadence Corporation. However, the key question is when (not if) will organisations take the steps to prepare for the coming wave of digitisation?
Highly-interconnected and increasingly-digitised systems are a necessary part of modern airport infrastructure. However, alongside the need for greater data-sharing, both within and across airports, this results in an increase in cyber-threats. Furthermore, vulnerabilities at these interfaces – through personnel and digital systems alike – lead to an increased threat of intrusion and potentially catastrophic disruption.
This problem is not one that we can simply train and hire our way out of as these systems and their attack surfaces do not scale linearly in complexity. Not only can artificial intelligence (AI) be utilised to mitigate these risks while enabling better situational awareness, threat detection and response at scale, but it may quickly become the best economical solution.
To maintain situational awareness within an airport, there is generally a requirement to fuse information from multiple data sources. Suspicious behaviours are most often characterised by a series of actions rather than a single observation. Without tighter integration, a system might not find anything anomalous about someone trying to buy a last-minute ticket and being turned away. This same situation could be interpreted very differently if from every ticket counter staff were sharing information within the airport environment, enabling recognition that the same person might be attempting to buy last-minute tickets at multiple counters – a far more suspicious behaviour. Understandably, airline ticketing data sources operating with proprietary formats on proprietary systems aren’t shared even at a local level. Facilitating the connection of these data sources would logically lead to increased situational awareness; empowering security and other personnel to make more informed decisions. Legalities aside, the cost of this facilitation could pose greater risk to the system itself. Each interface between systems, with every individual granted access, would increase the potential attack surface, providing new endpoints for potential compromise.
source : https://www.internationalairportreview.com/article/94373/cyber-risks-security-artificial-intelligence/?utm_source=Email+marketing&utm_medium=email&utm_campaign=IAR+-+Industry+Insight+-+Security+-+21+June+2019&utm_term=Are+your+security+measures+working+effectively%3f&utm_content=http%3a%2f%2femails.internationalairportreview.com%2frussellpublishinglz%2f&gator_td=8fo7A2%2faxcf8pPzjhDmiHEEOReYvmNHJUhimDVfTI29Zov3fnzs2c4sWaZ8C8i%2fivVjeBYQwNCVHTMPRQ6ZeZm3Oy%2bk0QOa%2fZl8LaEpy6Vyu4aIDhDWKGTC6uKGg0oTzoJ8lLqQyxpnsRJ85%2fnRP11OPGMTfhL9PLbQz9QbBcMcaPrg5mjZYxbFaSuC3rmbidYrlpJjqlqqCOlEaJ12DGw%3d%3d
Source: Xinhua| 2019-06-21 16:21:37|Editor: ZX
BEIJING, June 21 (Xinhua) — Beijing Daxing International Airport will comprehensively introduce radio frequency identification devices (RFID) in baggage tracking, according to China’s civil aviation authorities.
The adoption of the RFID is among multiple cutting-edge technologies of the Beijing new airport, which is poised to become the country’s first batch of smart airports, said the Civil Aviation Administration of China (CAAC).
The RFID technology in airport baggage tracking could enable air passengers to follow the real-time information of their baggage with electronic devices.
Beijing’s new airport will also set up a comprehensive platform for all of its operations data, which will greatly enhance its operational efficiency with precise information and intelligent decisions.
The adoption of multiple new technologies, such as self-check-in, self baggage check-in, and facial recognition in security checks will power the Beijing Daxing International Airport to be smarter and more efficient.
Beijing Daxing International Airport will start operation in September. It was built to meet the country’s surging air service demand and relieve the tight flight pressure on Beijing Capital International Airport, whose annual passenger throughput exceeded 100 million in 2018.
China’s civil aviation authorities have been continuously enhancing the support capacity to sustain industry growth. The CAAC is focused on creating safe, green, smart and human-oriented airports.
OAG analysis shows travelers prefer human customer service to automation for most travel functions. Business Wire
BOSTON–(BUSINESS WIRE)–OAG, the world’s leading provider of travel data and insight, today reveals its latest tech market analysis, The Airport Delight Report: Humans vs. Machines. Based on a survey of over 2,000 U.S. travelers, OAG offers new insight for airport leaders and tech providers looking to delight travelers, streamline operations and grow revenue.
The major takeaway: While high tech investments and automation improve the airport experience, they aren’t a cure-all. In fact, outside of ticketing and check-in, the market prefers human customer service over automation for almost every other travel function: baggage (54% human to 46% automated customer service), security (55% to 45%), boarding (64% to 36%), concierge (83% to 17%) and in-flight services (80% to 20%).
Additional takeaways from OAG’s analysis include:
- Travelers don’t mind being tracked– if it leads to a better experience: Nearly 60% of travelers would let airports track their location through a mobile or wearable device to redeploy staff to cut down on wait times.
- Forget robots. Practicality trumps flash: Only 19% of travelers said they see value in interactive robots that provide information and concierge services. Comparatively, 40% want more baggage loading zones to expedite security lines, 54% would value in-airport, turn-by-turn directions for navigating terminals and gates, and 75% want real-time updates on expected boarding times.
- Momentum builds for automated airport retail: 54% of millennials, 37% of business travelers and 35% of all travelers reported interest in self-checkout retail options at the airport.
“We’re seeing that the market isn’t quite ready for a full-fledged automated airport experience – although we expect that evolve over time, with tech eventually becoming the clear preference,” said Vipul Nakum, chief product officer at OAG. “While investing in emerging technology is smart, travel leaders need to remember the easy and simple wins, like consistent flight status updates, text message alerts before boarding, more baggage loading zones, and in-airport directions and GPS.
These simple improvements reduce friction and delight passengers.”
OAG also evaluated sentiment around two untapped airport revenue opportunities: on-demand, gate-side delivery and pre-ordering through mobile. OAG found that while only 6% of travelers have pre-ordered food or drink for pickup at a gate-side restaurant, 66% would consider taking advantage in the future. Similarly, while only 9% of travelers have ordered gate-side delivery of food and drink, 62% are willing to try it out.
“The easiest way to delight travelers – and get them to spend more gate-side — is through convenience and information,” added Nakum. “Travelers that feel truly informed, with consistent updates across all channels, are more comfortable and confident venturing away from the gate to patronize restaurants, retail stores and bars. For travel leaders looking to capitalize, the more proactive and prescriptive they can be with their updates – ‘Group A is boarding in 15 minutes, Group B in 30 minutes, last call in 40 minutes,’ the more valuable.”
To see the full findings, which cover security process innovations and traveler appetite for self-service amenities, gate-side delivery, flight information and more, download the analysis here: The Airport Delight Report: Humans vs. Machines.
OAG is a leading global travel data provider, that has been powering the growth and innovation of the air travel ecosystem since 1929.
Every day, we support millions of journeys across the globe, enabling a simpler, seamless and more enjoyable travel experience. With the world’s largest network of schedules and status data, and leading-edge analytics tools, we enable our customers to make smarter decisions, better adapt to change and create exceptional customer experiences.
We partner with some of the biggest global brands, airports, airlines, travel operators and fast-growing start-ups to design the best services available today, and the finest innovations of tomorrow.
Headquartered in the UK, OAG has global operations in the USA, Singapore, Japan, Lithuania and China.
Advanced Airport Technologies Market 2019: Key Players, Industry Overview, Supply Chain and Analysis to 2018 – 2026
The study methodologies used to examine the Advanced Airport Technologies market for the forecast period, 2019 – 2026 further classifies the industry by type, geography, end-use and end-user to add more precision and bring to light factors responsible for augmenting business development.
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Thales ATM S.A., Raytheon Corp., Smiths Detection International, Siemens Airports, Oshkosh Truck Corp., L-3 Commenications Security, Hitachi,Ltd., ACS Transport Solutions,Inc., Bosch Security Systems,Inc., CISCO Systems,Inc., Honeywell Airport Systems, IER, ATG Airpoprts,Ltd., Tyco Fire And Security, SAIC,Inc., Rockwell Automation, QinetiQ,Ltd., Airport Information Systems,Ltd., ARINC, Garrett Metal Detectors, KUKA Roboter, Passur Truck Corp., Pensher Skytech
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Market split by Type, can be divided into:
- Security, Fire and Emergency Services
- Communications Systems
- Passenger and Baggage Handling and Control
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- Domestic Airport
- International Airport
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The research provides answers to the following key questions:
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Xsight Systems wins tenders for Beijing airports for tech that combines image and radar processing algorithms to detect runway threats
The runway safety solution developed by Xsight Systems is deployed on a runway in the Seattle Tacoma International Airport (Courtesy)
Beijing Daxing International Airport (BDIA), the Chinese capital’s new international airport, has chosen a technology developed by Israeli startup Xsight
Systems to help it improve the safety of its runways by monitoring for debris or hazards.
Xsight’s RunWize solution, which combines image and radar processing algorithms based on artificial intelligence to detect and assess threats on airport runways, will be installed on the airport’s East and North runways after the Israeli firm won an international tender for the project. The win follows a second tender win earlier this year, also in China, to supply Xsight’s system to the Beijing Capital International Airport, the second busiest in the world in terms of passenger traffic, for installation on its East Runway.
Beijing Daxing International Airport will become one of the world’s largest airports upon its opening, which is scheduled for the end of September 2019.
Foreign object debris (FOD) and environmental threats on the runway cost the global aviation industry nearly $12 billion each year. The RunWize threat detection solution has the ability to address many FOD incidents, such as wandering birds, suspicious individuals and extreme weather threats, helping increase runway safety, capacity and efficiency, the company said in a statement.
Xsight, based in Rosh Haayin, Israel, has already deployed its solution in a number of airports including Boston Logan International Airport, Seattle-Tacoma International Airport, Tel Aviv Ben-Gurion International Airport and Bangkok Suvarnabhumi International Airport. The technology is also used by the Israeli Air Force, the statement said.
As part of Passenger Terminal World’s 25th anniversary celebrations, Helen Norman put a series of questions on the industry’s future to Angela Gittens, director general, ACI World.
What do you believe the airport will look like in 20 years’ time?
There are many different touchpoints for passengers throughout the airport experience and many of them are not the direct responsibility of the airport. Rather, the airport experience is delivered by many partners – airlines, commercial partners and government agencies, for instance. These partners are pursuing greater cooperation, coordination and collaboration in facilitating a seamless process. According to ACI data, global passenger traffic is expected to exceed 20 billion by 2039, and aviation stakeholders must work together to prepare for this growth while meeting the evolving needs and expectations of passengers in a competitive environment.
Given the cost and complexity of infrastructure change, airports, airlines and other stakeholders need to collaborate to make the best use of technological advances and advanced processes as a means of providing capacity while reducing aviation’s greenhouse gas emissions.
New Experience Travel Technologies [NEXTT], a joint ACI and IATA initiative, connects different innovations and initiatives to create one vision for the future.
The NEXTT vision seeks to determine what could be implemented over the next 20 years to provide the change needed. The goal of the program is to ensure that the transport of passengers, baggage and cargo harnesses the latest technological developments to improve the customer experience, reliably and efficiently.
What key processes within the airport will change the most, and how?
Emerging technology has the potential to increase operational efficiency, safety and security, reduce queues and processing times, and create a seamless experience for passengers and staff.
Probably one of the most significant changes will be moving some processes off-airport to a location that best suits the customer. This is enabled by digital transformation. Activities that historically required a manual check could now occur as a digital process. For those elements that will always require a physical interface – such as baggage check-in – locations throughout cities could be used. This will improve the convenience for customers and alleviate pressure on processing at the airport.
Passenger experience has undergone substantial improvements, with automation a major factor. For example, when it comes to identity management, biometric technology can be used to identify passengers throughout their journey, which could eliminate the need for manual checks and repetition of processes. We are already seeing many airports and governments implementing trials of biometric systems, but we envisage biometrics being an enabler for all processes that can be used seamlessly and securely at both departures and arrivals, linked with security, customs and immigration.
It could also enable a personalized service for passengers. Baggage may be identified with similar biometric technology using a 3D image capture of smart tags embedded in the bag, enabling easier identification.
Non-customer-facing operations on the airport ramp and for cargo operations will advance with automation. Numerous repetitive tasks that need high levels of synchronization will be optimized in conjunction with other tasks. Deploying autonomous vehicles and equipment will offer new levels of efficiency.
Developments in threat detection equipment will make security screening less intrusive and reduce queues and waiting times. Advanced algorithms will eliminate the need for physical separation of specific higher risk elements (such as laptops and liquids) and will facilitate effective threat detection while reducing the burden for passengers with items to divest. ACI’s Smart Security Programme looks at new technologies and innovative processes that will enable security to become more efficient and effective, as well as providing a better passenger experience.
Do you see any major challenges affecting the airport sector?
With growing passenger numbers, the aviation stakeholders and regulators will need to work together to accommodate the change in passenger demands and focus on delivering exceptional passenger experience while keeping up with new and emerging technologies. A coordinated industry effort is needed to determine how the travel experience may change and how technology and process innovation will help to meet the ever-changing needs of customers.
Implementation of progressive programs such as NEXTT and Smart Securitycould create a technology economy which may lead to the evolution of new business models and aviation-sector companies. Without a central, coordinated vision, the benefits of these programs will not be realized at scale.
How will passenger demand change?
With global air passenger traffic expected to exceed 20 billion by 2039, airports are placing ever-increasing importance on improving the passenger experience as passengers are demanding higher levels of service. One of the keys to increasing capacity while also improving the passenger journey through airports will be for the industry to look beyond standard offerings when it comes to new technology and innovation.
Passenger demands have changed substantially over recent years. With an ever-changing demographic, there are different profiles of passengers with different needs. Today’s passengers are seeking a seamless, secure and efficient journey that is highly personalized throughout. There is no doubt that technology will play a very important role in the aviation industry. Going forward, it will be imperative for aviation stakeholders to anticipate future passengers’ needs in order to provide a seamless user interface. Adopting a customer-centric approach while continuously striving to deliver high-quality passenger experience will be crucial for future success.
What new technologies do you see having the biggest impact on the sector?
We do see several technology trends as key enablers for change.
First, greater and more seamless interaction is needed between passengers, airlines, government agencies and authorities, baggage handlers, air navigation service providers, freight forwarders, ground handlers, and others. Better use of data and communication is the key to improving airport and airline operations. Coordinating data sources and using distributed technologies or cloud applications should also allow customers to access real-time tracking of flights, baggage and shipments, providing control and peace of mind.
Secondly, the use of predictive modeling and artificial intelligence will enable swifter, more timely decisions using a wider array of data. Awareness of the changes to a passenger’s journey, the status of aircraft, cargo or baggage will enable the airport to optimize decision making across its whole operation, and will enable airlines to coordinate their activities across their entire network.
Thirdly, the opportunities for automation, autonomous vehicles and robotics are numerous, given the repetitive nature of many processes. Automation of non-customer-facing operations on the airport ramp and for cargo operations, which have remained broadly the same for decades, will advance with automation. We can already see driverless tugs doing aircraft pushback and there are many more opportunities for increased safety, improved efficiency and better use of human resources.
Can you make one key prediction for the future of the airport for the next 20 years?
With a significant increase in global air passenger traffic demand, it has become clear that many airports are currently facing a capacity crunch. As the industry grapples with the challenge of meeting this demand, it is evident that different solutions will be needed. We expect to see major deployment of automation, and data will be a key enabler for improved airport management and smoother passenger experiences.
We would also hope to see the industry moving ever-closer to reaching net zero carbon emissions. This will require a good deal of collaboration with governments to enable renewable energy sources and sustainable aircraft fuels. Airport operators are already well on their way with activities they control, as we can see from the progress on Airport Carbon Accreditation.
Is there anything else you would like to add?
We also need to look at workforce capacity, both in terms of attracting tomorrow’s workforce as well as the capacity of the current workforce.
As ACI continues to push for greater investment in tomorrow’s talent pool, we are aware that the industry must also keep track of larger trends in the labor market that have the potential to influence future skills.
Trends include technological change, globalization, demographic change, environmental sustainability, urbanization, increasing inequality and political uncertainty among others. We will need to forecast how such changes in the labor market will interact with those in our industry as we fight to get our fair share of talent. This includes how technology is going to change the workforce.
This will also include supporting and promoting women in aviation. ACI, along with others in our industry, understand that we cannot ignore half of the world’s population and expect to fill our workforce demand. We joined with IATA and six other stakeholder organizations in the aviation and aerospace industry to launch a global study, Soaring Through the Glass Ceiling, to identify and promote means by which the aviation and aerospace industry can more effectively recruit and advance women into leadership roles. The study is scheduled for release this year.
On another critical topic, there must be greater coordination between airports and decision-makers – usually local government – on proper land use planning around airports. Around the world, airport operators have invested heavily in noise management, sustainability, and community programs to help ensure they remain good neighbors. By being a good neighbor and supporting their communities, airports help to ensure they have a license to grow. Governments must be mindful, however, that if airports are going to meet the soaring demand for air services and realize the social and economic benefits that this will bring, sensible land use policies that prevent the encroachment of urban development on airport operations need to be introduced and enforced.
The June 2019 edition of Passenger Terminal World is now available to read online.
19 June 2019
Groups join forces to develop new predictive solutions using the vast pool of air transport data
Swiss ground service and air cargo handling group, Swissport International, and SITA have joined forces to develop a new model which will unlock the value of the vast range of air transport data available to deliver enriched, predictive analytics for the entire industry.
This initiative is aimed not only at providing Swissport with the right data to make intelligent, proactive decisions on their day-to-day operations, but also to develop a framework of how this information can be shared across the industry. Key to the success of this industry data model is to ensure all stakeholders – airlines, airports and ground service providers – have access to the same information. By collecting and combining different sets of data, services can be designed based on the individual customer needs and processes will become even more efficient.
Sergio Colella, SITA President, Europe, said: “Today’s passenger journey is highly integrated, involving numerous stakeholders. To deliver a truly seamless passenger journey requires each of these parties to work closer together. Now we can harness the power of data to make smarter, more intelligent decisions that ensure a smooth operation of airports and airlines with real benefits for passengers.”
Christoph Kleinsorg, CIO of Swissport International AG, said: “Being a first-mover with SITA gives us and our customers the opportunity to benefit from data earlier. After having built a state-of-the-art IT infrastructure Swissport is now in a position to further digitize its business processes, adding further value to the services we offer to our more than 850 airline customers every day.”
SITA offers quick and simple access to this air transport data through its networking and API capabilities. By collating and analyzing a range of data streams using flight information, baggage and wait-time, the SITA-Swissport partnership aims to develop a standard format to securely share common data with the relevant stakeholders, while enriching these data streams to provide predictive analytics. The data will help enhance cross-company services such as staff planning based on real-time data, measures to prevent delays, or door-to-door baggage services.
Using SITA’s Aviation Blockchain Sandbox, Swissport and SITA are also working with a range of airlines and airports to explore how blockchain can be used to securely share this common data.
Both Swissport and SITA are well placed to drive a data framework for further discussion in the industry. Today, SITA shares and bridges 60% of the air transport industry’s operational data, handling 3.9 billion business and mission-critical messages each year. At the same time, Swissport provides the Airport Ground Services and Air Cargo Handling for hundreds of airlines across over 300 airports in 50 countries on six continents.
source : https://www.sita.aero/pressroom/news-releases/swissport-and-sita-seek-to-unlock-new-data-insights-to-make-air-travel-easier?mkt_tok=eyJpIjoiTVdJMllXUTVNREZoWW1ZMCIsInQiOiJXNVFZM3J5NFZTNTJVTFI0Q3J4RWwySHFOQmxhXC9Fb3ZtVmtEaXUzRHowK1dhMXNKZFwvYlwveG1NWjM1cGZnVWNpR3liREltZzk0Nk03dkdhbGpoWmE0Q0VVRno4UXByWUJWMWhJWjlMRTdmTWZtK3VVUU1ISERHVUtPVkMxSnFwQiJ9
It is the aim of an airport to ease the journey and ensure it is a positive experience for all passengers, including those with reduced mobility or additional needs. Although the intention is the same, how airports are approaching this varies.
In this In-Depth Focus:
- Compliance vs. compassion
Brian Cobb, Chief Innovation Officer at Cincinnati/Northern Kentucky International Airport (CVG), describes the airport’s ambitions to advance accessibility among its community.
- Passengers with additional needs require consistent standards
Gatwick Airport’s Accessibility Manager, Sara Marchant, looks at how the UK’s proposed Passenger Charter is an opportunity to introduce consistent standards for passengers with reduced mobility across the entire airport journey.
- From assistance to bespoke customer service
As the aviation industry moves towards a more focused approach on passengers with reduced mobility, accessibility within airports is changing. We spoke to Roberto Castiglioni, Chair of the Heathrow Access Advisory Group, who takes a closer look at how the industry should handle this.
source : https://www.internationalairportreview.com/article/94250/pro-active-accessibility-ensures-the-same-experience-for-everyone/?firstname=Karima&surname=&job=Ceo&org=Kouik+Agency&town=bordeaux&country=France&cust_email=akkouidri%40wanadoo.fr&tel=%2b44+870+909+0666&utm_source=Email+marketing&utm_medium=email&utm_campaign=IAR+-+In-Depth+Focus+-+Issue+3+-+Accessibility+-+June+2019&utm_term=PRM+demographics+are+changing%3a+Accessibility+In-Depth+Focus+now+available&utm_content=http%3a%2f%2femails.internationalairportreview.com%2frussellpublishinglz%2f&gator_td=zW6vfP5hRcitEbqRYrn0PIMTVUbCdu3M%2bj6cnTtN%2f5f16D%2fsLiNMjOtVHKqOqCVSFwHn%2fVnFMMImRTzUnLQtxVR0Z2Uf9gragW1xAQ3D6TuI9JwK6vh%2b5czUZS3%2fBxr5mk9lzW4Srn736AKAeeLVqhQ4B2OcyMd37cjlfuxlwq2wWlHUzdVm0AwcM4fRTDb9jRWXiZZ7%2b9z0DFTepD0cpAkRmwY%2fFHEHhd%2bRbP5zDyE%3d
Photograph: Moralis Tsai via Unsplash
If you’ve ever stressed about missing a flight while in a never-ending queue of passengers waiting to check-in, good news: In an effort to shorten passenger wait times, airports across the country are reportedly expanding paperless boarding procedures.
‘Ultimately, facial recognition could serve as the only means of identification and be applied to the entire journey after the initial validation of a passenger’s identity,’ Liang Jia, deputy manager of ancillary services at the e-commerce division of China Southern Airlines, told China Daily.
Currently, passengers receive e-boarding passes with their allocated seats on them before take-off. They can then board flights by showing these passes and their identity documents. Liang said that this has already been implemented in 22 cities, including Beijing, Guangzhou and Shenzhen.
Additionally, Shenzhen International Airport started a pilot project in December where passengers with good safety credit records, based on data provided by aviation and public service authorities, can experience faster security checks. According to data from the airport, wait times for those security check lines now hover around five minutes and five seconds.
In a prediction by the International Air Transport Association, China is slated to surpass the United States to become the biggest air transport market in the world by 2024 or 2025, with the number of annual passengers moving through Chinese airports expected to hit 927 million, according to Qianzhan.com.