Gatwick Airport welcomes newest team member, Gail the chatbot

Wouldn’t it be easier if you could ask your phone for flight and airport information? Gatwick have introduced AI bot Gail to aid passengers’ journeys.

Gatwick Airport has launched a ‘Gatwick chatbot’, named Gail, to provide access to flight information, flight-specific notifications and information on airport shops, restaurants and other facilities through Facebook messenger.

As this development gets more popular among passengers, Gatwick Airport will expand the service to include different languages from 2020.

The AI-enabled chatbot provides easy access to information before and during a trip. For instance, passengers can simply type their destination, select their flight from a list and then receive real-time updates on the flight status

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Drone Partnership Aims to Make Swiss Skies Safer

Skyguide, an air navigation service provider, is looking to drone company AirMap to create a UAV management system with the precision of a fine Swiss watch for the European nation’s civil aviation authority.

The partnership is working with the Swiss Federal Office of Civil Aviation (FOCA) to develop the Swiss U-space flight information management system for UAS

Dubbed FIMS, the data exchange hub connects skyguide’s air traffic management system to drone service providers with open interfaces to support safe and compliant operations in low-altitude airspace. Officials say FIMS represents “a critical milestone in the development of the Swiss U-space Implementation (SUSI) program, Switzerland’s drone traffic management network infrastructure.”

FIMS is a cloud-based, interoperable platform that distributes airspace information, directives and real-time traffic from skyguide’s management system to drone operators through a network of providers.

Participating USPs connect to FIMS using open interfaces to provide services that support drone operators in meeting regulatory and operational requirements. FIMS is designed to connect with multiple USPs to support an open, competitive drone economy with a marketplace of drone services.

“The Swiss U-space FIMS is a critical building block toward full UTM implementation in Switzerland,” said Klaus Meier, skyguide Chief Technology Officer. “Following the creation of SUSI, the Swiss U-space Implementation framework designed by FOCA to build an open UTM ecosystem in Switzerland, we are delighted to announce the availability of the FIMS open interfaces to connect skyguide with multiple UAS Service Providers.”

Earlier this year, skyguide and AirMap kicked off a Swiss U-space automated authorization trial. Over 200 operators have joined the trial and use the Swiss U-space mobile application to plan operations and request and receive automated authorization to fly in controlled airspace near Lugano and Geneva airports, with expansion planned to additional airports.

“Switzerland’s FIMS enables multiple USPs to connect to safety-critical airspace information using open and interoperable interfaces to deliver nationwide U-space services to UAS operators,” said Ben Marcus, AirMap Co-founder and Chairman. “With this new milestone, Switzerland continues to lead the world in rolling out innovative UTM services that foster an open drone economy.”

In the coming months, skyguide and AirMap will move toward full U-space system deployment targeted for early 2020.

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Jason Reagan

Jason is a longstanding contributor to DroneLife with an avid interest in all things tech. He focuses on anti-drone technologies and the public safety sector; police, fire, and search and rescue.

Beginning his career as a journalist in 1996, Jason has since written and edited thousands of engaging news articles, blog posts, press releases and online content.

China Deploys Its First Robot Traffic Police

The bots are helping human officers maintain order on Chinese roads.

We can now add one more initiative to the growing list of ways China is using tech to police its population.

On Wednesday, the Handan Public Security Bureau in Northern China deployed three types of traffic robots to assist human officers in the city. A report in state-run news agency Xinhua quotes Zhou Zuoying, deputy head of the Ministry of Public Security’s Traffic Management Research Institute, as saying the bots’ deployment marks China’s first use of “robot traffic police.”

Each of the three types of robots looks slightly different from the others and will serve a unique function, which the Global Times — another state-run outlet — detailed in its own report.

One type is a “road patrol robot” designed to look like a human traffic officer, with a yellow uniform and white hat. That bot is capable of identifying drivers and snapping photos of their illegal behavior.

Another is an “advice traffic robot.” That one will post up in vehicle management stations where it will answer residents’ questions and guide them where they need to go. It’ll also automatically report any security risks or suspects to police, the Global Times wrote.

The third type is an “accident warning robot” designed to let drivers in passing vehicles know when human police have a traffic accident to deal with.

The robots will be on duty 24/7, Handan Public Security Bureau official Li Huai told Chinese news site, according to the Global Times’ report, but it isn’t clear whether that applies to just one of each type of robot or several.

What is clear, though, is that China is leaning into the use of technology for law enforcement.

The nation has already deployed facial recognition systems to catch jaywalkers and made RFID tags mandatory in new cars so drivers can’t skip out on paying highway tolls. It has also equipped some police officers with facial recognition glasses to help them spot people wanted in connection with crimes.

This isn’t the first time China has deployed police robots, either — in 2016, its AnBot security robot began making the rounds at the Shenzhen airport, and in 2017, its E-Patrol Robot Sheriff began patrolling streets.

It was seemingly only a matter of time before China found a way to use robots to help its traffic officers maintain order — and now, it appears that time has arrived.

READ MORE: Hebei begins using traffic robot police, shows China’s AI development [Global Times]

China Deploys Robots To Assist Traffic Cops

China is deploying AI-based robots in the city of Handan to assist traffic police officers.

China just stepped up its effort to use technology to police the country deploying traffic robots to help law enforcement in the city of Handan in China’s Hebei province.  

Xinhua, the state-sponsored news agency reported a team of robots has been deployed to assist traffic police in patrolling, providing citizens with information and offering up accident alerts. 


The artificial intelligence robots have sensors that enable them to move autonomously in every direction similar to a human. These robots can take photos of cars that violated parking rules, verify driver’s licenses and even direct traffic. The government plans to use the robots 24 hours a day, deploying them in public locations including train stations and airports. 

Robots developed using AI, big data, cloud computing, lasers

According to another state news agency, the robots were developed using AI, big data, cloud computing and navigation based on lasers. The robots are broken into three categories with the road patrol one resembling a traffic police officer. It dons a yellow uniform and white hat. That robot can identify drivers, take photos of any illegal behavior and reprimand jaywalkers. 

The advice traffic robot will be located at vehicle management stations and can answer questions, provide guidance to commuters and Chinese residents and report any suspicious activity to the police. The final robot is designed to alert drivers in passing vehicles if there is a traffic accident the police of handling. 

China is no stranger to deploying robots to police citizens

Deploying robots to do the bidding of police officers isn’t anything new for China. Back in 2016, it released its AnBot, which patrols the Shenzhen airport and in 2017 it began deploying the E-Patrol Robot Sheriff to patrol the streets of China. It already relies on advanced technology to monitor its citizens including deploying facial recognition systems to catch criminals and requiring all new cars to have RFID tags so drivers can’t cheat at tollways. A handful of police in the country are now armed with facial recognition glasses that aid in identifying people suspected or wanted for a crime. 

BUSINESS Korea Airport Corporation Hired Altibase for Data Management Platform

Open-source relational database, Altibase has announced that the Korea Airports Corporation (KAC) has hired Altibase for its big data platform solution. The big data platform of KAC is harnessing various IoT technologies. KAC is responsible for construction, management, and operation of airports. And it also manages and controls airport traffic. It manages a total of 14 airports in Korea.

Korea Airports Corporation has been searching for some data management companies to manage their big data platforms. In addition, KAC was also looking to utilize cutting edge IoT technologies to improve the efficiency of examining the data such as passenger and airport flow. KAC alone was unable to meet these requirements and it thus hired Altibase to outsource its big data platform.

KAC carried a number of BMTs and selected Atibase to fulfill the requirements. Altibase has 19 years of experience in the field of MES and in storage analysis of data and the company will utilize its specialties for KAC. Altibase’s in-memory capabilities provide high output and low latency that finally result in high processing performance of big data.

KAC will now be able to collect and analyze its big data such as flight status and passenger flow in real-time. Altibase’s services will anticipate airport congestion, improve passenger convenience and operate airport resources. KAC is now also cooperating with mobile service providers to provide the shortest routes to passengers from their homes to the airports to avoid traffic.

Altibase is an enterprise-grade database which is supporting and managing DBMS for more than 600 enterprises including 500 multinational companies. Its major clients include Samsung, HP, Hyundai, China Mobile, China Telecom, and China Unicom. Now KAC is also added in its client list.

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“Robot traffic police” put on duty in north China

SHIJIAZHUANG, Aug. 8 (Xinhua) — A northern Chinese city has put a team of robots into operation to aid traffic police in tasks such as patrolling, information consulting and providing accident alerts.

Developed by parties including the Handan municipal public security bureau in Hebei Province, the robots are China’s first “robot traffic police” on duty, according to Zhou Zuoying, deputy head of the Traffic Management Research Institute of the Ministry of Public Security.

The robots are loaded with sensors and can move autonomously in all directions. They can assist traffic police to take photos of vehicles violating parking rules, direct traffic and verify driver’s licenses.

Ma Zhanshan, chief of Handan municipal public security bureau, said the bureau aims to use the robots around the clock in important public locations such as train stations and airports to reduce the work intensity of local traffic police.

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Airport Security Market Expected to Witness the Highest Growth 2023

Bosch, Hitachi, Safran Morpho, Siemens, Smiths Detection

This report provides in depth study of “Airport Security Market” using SWOT analysis i.e. Strength, Weakness, Opportunities and Threat to the organization. The Airport Security Market report also provides an in-depth survey of key players in the market organization.

Global Airport Security Market Synopsis:

The Global “Airport Security Market” research 2019 highlights the major details and provides in-depth analysis of the market along with the future growth, prospects and Industry demands analysis explores with the help of complete report with 90 Pages, figures, graphs and table of contents to analyze the situations of global Airport Security Market and Assessment to 2023.

Get Exclusive Sample Study Papers of “Global Airport Security Market” @ .

This report studies the Global Airport Security Market over the forecast period of 2019 to 2023. The Global Airport Security Market is expected to grow at an impressive Compound Annual Growth Rate (CAGR) from 2019 to 2023.

The report begins from overview of Industry Chain structure, and describes industry environment, then analyses market size and forecast of Airport Security Market by product, region and application, in addition, this report introduces market competition situation among the vendors and company profile, besides, market price analysis and value chain features are covered in this report. The scope of the report includes a detailed study of Airport Security Market with the reasons given for variations in the growth of the industry in certain regions.

The global Airport Security market is bifurcated on the basis of products (Access Control, Cyber Security, Perimeter Security, Screening, Surveillance), application (Civilian and Commercial Airport and Military Airport) and regions. The technologies used are AI, cloud computing, radio frequencies identification, wearable technologies, zigbee technologies, Internet of Things (IoT) and others. The regions include North America, Europe, Asia-Pacific, Latin America, and The Middle East and Africa.

Key growth factors

With the increase in security threats, the demand and investment for development of technologies and systems for the Airport Security market is expected to experience substantial growth over the forecast period. Growing threats of cross border terrorism, human trafficking, piracy, smuggling, drug trade have led to stringent security at airports worldwide. Need for providing access control to critical infrastructure and growing demand for effective immigration control have increased demand for fixed surveillance devices and biometric identification technologies.

Moreover, increasing passenger traffic in urban airports, lead to the upgradation of the existing technologies and development of high securities in the airports and thus, drive the market for airport security through the forecast period. The increasing number of high profile terrorist and contraband smuggling activities across the world is also a major factor driving the Global Airport Security Market growth.

The Airport Cybersecurity Market accounted for the highest market share in 2017 and it is driven by cyber-attacks conducted from within the airport complex and from remote locations. A large airport that contains massive databases of critical customer financial and personal data are susceptible to these threats and are accounting to its high adoption.

Major Players profiled in the Airport Security Market report incorporate: American Science and Engineering, Bosch, C.E.I.A SpA, Hitachi, L-3 Communications, Lockheed Martin, OSI Systems, Safran Morpho, Siemens AG, Smiths Detection

Latest Industry News

Smiths Detection announced its partnership with Gold Coast Airport in Australia, part of Queensland Airports Limited, to trial Smiths Detection’s latest CT technology screening systems for passenger carry-on baggage.

As part of the trial, Smiths Detection introduced an advanced integrated checkpoint solution that will assist to deliver more stringent security, whilst improving passenger experience. The key focus will be on the ECAC EDS CB C3 approved HI-SCAN 6040 CTiX cabin baggage screening system using CT technology to produce 3D images, which allows security officers to inspect cabin baggage effectively without the need for passengers to remove items such as laptops, gels or liquids. This is supported by iLane.evo, an automatic tray-handing system and Checkpoint Evo Plus, a checkpoint management software that effectively facilitates remote screening of the scanned images. Since the implementation in January, Gold Coast Airport management and staff have seen a significant enhancement in facilitation at the security screening checkpoint, whilst – the security outcomes have also been enhanced.

Significant points in table of contents: Market Definition, Market Overview, Business Introduction, Segmentation (Region Level), Segmentation (Type Level), Segmentation (Industry Level), Segmentation (Channel Level), Market Forecast Year, Segmentation Type, Segmentation Industry, Market Cost Analysis, and Conclusion.

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Customer success means business success

CEW Europe 2019, the premier customer success conference series comes to Birmingham on 12th Nov and we are pleased to announce CEW 2019 B2B will be held in London on the 14th Nov.

We believe customer experience done well, benefits customers, employees, stakeholders and shareholders, thus amplifying all round success.

Customer Experience World Events has provided 18 years education at the forefront of Customer Experience for executives who want to magnify customer experience while maximising returns. The events provide practitioners and executives with useful, real-world examples of how to scale CX as a competitive advantage for their business. 

Looking forward, designing and delivering an experience that delivers both rational and emotional objectives won’t be a “nice to have”, it will be a critical capability to effectively differentiate your products or services.

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Jewel Changi Airport, World’s Best Airport!

Singapore’s Changi Airport aside from being a place of transits and stopovers, is a must-see tourist attraction in its own right. Its latest extension— Jewel Changi Airport— transforms Singapore’s world-class aviation hub into a truly inspiring lifestyle destination. Jewel includes gardens, attractions, a hotel, aviation facilities and more than 300 retail and dining facilities. Jewel covers a total gross floor area of 135,700 m2, spanning 10 storeys – five above-ground and five basement levels.