China’s airports embracing AI and automation – new report

Airlines and airports in China are embracing artificial intelligence and automation to provide the hyper-personalised self-service experience their passengers are demanding, a new report reveals.

Airlines and airports in China are embracing artificial intelligence and automation to provide the hyper-personalised self-service experience their passengers are demanding, a new report reveals.

According to the SITA 2019 China IT Insights, shared today, China’s airlines and airports are using these technologies to expand mobile services and automating the journey with self-service every step of the way.  
 
A key technology that is attracting investment is artificial intelligence (AI).

SITA’s China IT Insights reveals that 88% of both airlines and airports are planning major programs, or R&D, with AI by 2022 and they are focusing on virtual agents and chatbots.

This investment matches the demands from passengers; SITA’s research of passengers in China shows that 64% of them want a digital travel concierge.

two beauty woman take smart phone and selfie in hong kong airport, asian

Already nearly half (43%) of airlines in China have AI-driven chatbot customer services and the planned investment should see the availability of them rising quickly over the coming years.

May Zhou, vice president and general manager of SITA China, speaking at the SITA China Air Transport IT Summit in Nanning, said: “China’s airlines and airports have a strong record in embracing technology and automation to drive efficient operations and high levels of passenger services. Now they are moving to the next level where they will harness artificial intelligence to deliver more services, faster and to more people.”

For passengers of China’s airlines and airports, self-service has reached a strong level of maturity, but a step-change is coming as biometrics is being adopted.

Today, 27% of airports have self-boarding gates using biometrics with travel documents but in just three years this will jump to 66%. And more than half of the airports have plans for secure single biometric tokens for all touch points by 2022.

Airlines too are committing to self-boarding gates using biometrics with ID, 60% are planning to use them driving a secure and seamless passenger experience right through the airport with the next three years.

Zhou added: “The adoption of self-service by passengers across China has been very encouraging for airlines and airports. At SITA, we see many in the industry who are now ready and planning to add biometrics to bring self-service to the next level.”

Mobile services are vital to meet China passengers’ demands and by 2022, all airlines and 93% of airports are planning investments in them.

Services including flight discovery, airline offers, check-in and flight status notifications via mobile are already provided by all airlines. One fifth are also using mobiles to sell newspapers, magazines and movies/TV to passengers.

Airports too are investing in mobile services to offer a more personalised experience for passengers. Services including, notifications about flight and airport status, and customer relationship management are well established and are offered by up to 81% of airports.

Keeping the passenger informed and connected is not only what China’s airports are providing via mobile, they are also facilitating mobile payments.

Close to three quarters enable passengers to buy airport services and allow cashless payments via mobile. This hyper-personalised service via mobile confirms it as a vital tool for China passengers.

The report highlights that blockchain technology is another key area of investment for airlines, today only 24% have major programs, or R&D, planned but this is set to jump to 80% by 2022. This is in line with the recent trends and commitments to blockchain technology in the country.

source : http://www.airport-world.com/news/general-news/7428-china-s-airports-embracing-ai-and-automation-new-report.html

Delta Anticipates Biometric Boarding at Sea-Tac Airport

Posted on November 25, 2019

Delta Airlines is hoping to bring biometric boarding to the Sea-Tac Airport in the State of Washington before the end of the year. A five-person Port of Seattle commission will meet in mid-December to vote on a security motion related to the new technology.

The program will cover international travelers on Delta flights, leveraging facial recognition cameras to allow passengers to board flights and pass security checkpoints without a boarding document and a passport. The tech will match someone’s face against the passport photo stored in the Customs and Border Protection (CBP) database to ensure that that person is indeed supposed to be on the flight in question.

Participation in the new system would be voluntary. The photos gathered through the program would be transmitted to CBP, but any images of US citizens would be deleted after 12 hours.

“There’s no personal identifiable information that is sent with the digital image,” said Delta Air Lines representative Jason Hausner.

Of course, that alone may not be enough to assuage people’s security concerns. At a separate Port of Seattle commission meeting in September, experts noted that facial recognition has had documented cases of racial biases and often struggles with specific segments of the population.

“Facial recognition tends not to work well on very young children because babies in particular have less differentiation in their faces than you do after you become an older child or an adult,” said Microsoft rep Jacquelyn Krones.

Delta nevertheless expects to install biometric boarding technology at Sea-Tac sometime in late December, arguing that it will save time for airport employees and passengers alike. The airline has already installed biometric tech at six US airports, including Boston Logan Airport, Detroit Metropolitan Airport, and Hartsfield-Jackson International Airport in Atlanta.

Delta has been developing is facial recognition capabilities through a partnership with CLEAR, and has indicated that biometric boarding is a top priority moving forward.

Sources: KIRO 7, Times Now News

Abu Dhabi Airports Awards Contract for Development of Lounge

Abu Dhabi Airports Awards Contract for Development of Lounge at Midfield Terminal to National Aviation Services and Airport Dimensions

Abu Dhabi Airports Company (ADAC) November 25, 2019

The contract has been awarded to a new joint venture between National Aviation Services (NAS) (https://www.NAS.aero/) and Airport Dimensions;The lounge will cater to all international airline passengers in addition to independent travelers who can access the lounge regardless of the class of their ticket or airline. 

Abu Dhabi Airports has awarded the Midfield Terminal’s lounge construction and management contract to a joint venture between National Aviation Services (NAS) and Airport Dimensions, which combines NAS’ regional operational experience and Airport Dimensions’ expertise in managing passenger’s needs at international airports.

Spanning over 3,500 square meters, the new lounge will allow customers to enjoy premium lounge services, in line with Abu Dhabi Airports’ renowned Arabian hospitality and delivering a seamless and comfortable passenger experience.

The lounge will be located at the heart of the new Midfield Terminal, offering access to independent travelers, regardless of the airline they are traveling with or the class of their ticket. It is accessible to passengers who are departing or transiting through Abu Dhabi International Airport, forming a significant part of the airport’s world-class facilities.

Commenting on the new contract, Bryan Thompson, Chief Executive Officer of Abu Dhabi Airports, said: “Our partnership with NAS and Airport Dimensions represents an exciting development for the future passengers of the Midfield Terminal, as the new lounge will provide an unparalleled customer experience for those travelling through Abu Dhabi International Airport.”

“We are pleased to be able to work with both NAS and Airport Dimensions on the construction and management of the new lounge. NAS’ operations within the Middle East mean that its regional knowledge will be invaluable in bringing this project to completion, whilst Airport Dimensions’ extensive expertise in airport lounge design and management will help to create a lounge that leaves passengers refreshed,” he added.

“I offer my congratulations to both NAS and Airport Dimensions; and look forward to working with both companies as we prepare the Midfield Terminal to receive passengers from across the globe,” concluded Thompson.

Abu Dhabi Airports’ partnership with NAS and Airport Dimensions to develop and operate the new lounge represents Airport Dimensions’ first project in the MENA region, adding to its global portfolio of 22 lounges. Airport Dimensions manages lounges at some of the world’s busiest airports, including London Heathrow and Hartsfield-Jackson Atlanta International Airport in Atlanta, Georgia. NAS currently operates 40 lounges across Africa, Middle East and Asia, including the VIP Terminal with meet and assist services at the Abu Dhabi International Airport.

source : https://www.aviationpros.com/airports/buildings-maintenance/terminal-maintenance/press-release/21115935/abu-dhabi-airports-company-adac-abu-dhabi-airports-awards-contract-for-development-of-lounge-at-midfield-terminal-to-national-aviation-services-and-airport-dimensions

Delta Air Lines working to bring facial recognition to Sea-Tac Airport

https://www.kiro7.com/news/local/delta-air-lines-working-to-bring-facial-recognition-to-sea-tac-airport/1012326917

Delta Air Lines hopes to have facial recognition technology available for its international passengers at Sea-Tac International Airport by the end of the year.

Two Delta Air Lines representatives told Port of Seattle commissioners in September that the company is already using the technology in Atlanta, where international travelers can use facial recognition instead of boarding documents and passports at kiosks, security checkpoints and at boarding.

Supporters of the technology say it’s a time saver and added layer of security.

Customers can opt out,” Delta Air Lines’ Jason Hausner told Port of Seattle commissioners. “There’s no requirement to participate.”

A spokesperson for Delta Air Lines on Sunday did not immediately provide a timeline for the implementation at Sea-Tac.

Privacy and the effectiveness of the facial recognition on women of color were among the concerns addressed at the September commission study session. An expert from Microsoft said there can be issues with using facial recognition on children.

“Facial recognition tends not to work well on very young children because babies in particular have less differentiation in their faces than you do after you become an older child or an adult,” Microsoft’s Jacquelyn Krones told commissioners.

Delta Air Lines said facial images, which are transmitted to U.S. Customs and Border Protection, are not permanently stored and called the system secure.

“There’s no personal identifiable information that is sent with the digital image,” said Hausner.

CBP is working to make facial recognition technology the norm for international passengers arriving in the U.S. with an eye on domestic flights.

In an October study session with Port of Seattle commissioners, CBP stressed the use of the technology is not part of a surveillance program and said U.S. citizen images are deleted after 12 hours.

Port of Seattle commissioners said they will consider a motion ensuring safeguards at a December meeting.

source: https://www.kiro7.com/news/local/delta-air-lines-working-to-bring-facial-recognition-to-sea-tac-airport/1012326917

Smart Airports Market Research

Key Companies Profile with Sales, Revenue, Price and Competitive Situation Analysis | Honeywell Corporation Inc, Rockwell Collins, SITA

November 25, 2019 Wired ReleaseLeave a Comment on Smart Airports Market Research : Key Companies Profile with Sales, Revenue, Price and Competitive Situation Analysis | Honeywell Corporation Inc, Rockwell Collins, SITA

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For Better Understanding, Download Free Sample PDF Brochure of Smart Airports Market Research Report @ https://marketresearch.biz/report/smart-airports-market/request-sample

MarketResearch.Biz offers 2019 report on Global Smart Airports Market that assesses industry development drifts through chronicled information and appraisals future possibilities dependent on exhaustive research. The report widely gives the piece of the overall industry, development, patterns, and figures for the period 2019-2028. Smart Airports Market investigate report completely clarifies every single viewpoint identified with the Smart Airports Market, which encourages the report’s reader to think about and assess the up-coming business sector drift and execute the logical data to advance the business. The development pattern anticipated because of intensive assessment offers inside and out data in regards to the Smart Airports Market. A pathway of improvement is offered by the market to the few associated systems of organizations under it, which incorporate various firms, enterprises, associations, sellers, wholesalers, and nearby producers as well. All the key Smart Airports Market players contend with one another by offering better products and administrations at a sensible cost so as to snatch huge share at the regional and global level market. 

The report also provides a competitor analysis of Key Trends & advanced technologies. The Smart Airports (Thousands Units) and Revenue (Million USD) Market Split by Key players such as Honeywell Corporation Inc, Rockwell Collins, SITA, Siemens AG, IBM Corporation, Amadeus IT Group SA, Cisco System, QinetiQ Group plc, Airport Smart, Colebrook Bosson Saunders

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Heathrow Airport deploys new technology to combat drones – after near miss with Airbus

Posted by SDD Contributor on November 24, 2019 at 5:01 am

Revealed: ‘Commercial‘ drone that came within 22 yards of an Airbus coming into Heathrow was one of 120 near misses in the last 12 months as the airport finally deploys new technology to combat the gadgets

The AUDS (Anti-UAV Defence System), pictured, is able to detect, track and ground drones and has been designed to stop them being used for terrorist, espionage or other malicious activities

A large ‘commercial drone‘ that came within 22 yards of an Airbus was one of 120 near misses in the last year – as Heathrow airport finally deploys new technology to combat the gadgets.  

The number of near misses between drones and aircraft were up 29 per cent from 2017 – where just 93 were recorded. While in 2014 just six incidents were recorded. 

Now an anti-drone system has been placed on top of a commercial vehicle at Heathrow in a bid to stop the rising tide of drone related incidents.  

Over a drone sighting at Gatwick led to 120,000 passengers unable to take off or land at the airport.  

Passengers were stuck on planes for several hours and were forced to sleep on floors inside the airport as flights were cancelled between December 19 and 21. 

While on January 8 this year flights halted for almost 90 minutes at Heathrow Airport after a drone was spotted at around 5.05pm.

Travel experts estimated that around 40 flights were delayed in the shutdown, with Scotland Yard later confirming that ‘military assistance [had] been implemented‘ to bring the incident to an end. 

Now details of 18 of near misses in the past year have been revealed by the UK Airprox Board (UKAB).

Four of those investigated by the UKAB involved airliners which were approaching the west London hub.

A pilot of an Airbus A380 spotted a large ‘commercial drone‘ pass along the right side of the aircraft within 20 metres at an altitude of 3,400 feet.

The UKAB assessed that the drone was being flown in a way which was ‘endangering other aircraft‘ and concluded that the incident on July 22 last year involved the highest risk of collision.

Another category A near miss featured an Embraer 190 aircraft at an altitude of 800 feet as it was coming into land at Glasgow Airport on September 7.

A ‘shiny white drone‘ was flown immediately above the plane at just 15-30 metres away.

The UKAB concluded that a ‘definite risk of collision had existed‘.

Now Heathrow Airport hopes a new anti-drone system will help combat the increasing number of issues it is having with drones.   

The AUDS (Anti-UAV Defence System) is able to detect, track and ground drones and has been designed to stop them being used for terrorist, espionage or other malicious activities.

Similar equipment has been pictured on the roof of Gatwick‘s South Terminal.

A Heathrow spokeswoman said: ‘Heathrow has always worked closely with the Government and Metropolitan Police to monitor and mitigate against threats to the airport, including the irresponsible use of drones.

‘In the interests of safety, we do not comment on issues relating to security at the airport.‘

Assessments of 18 near misses with drones between July and October were included in the UKAB‘s latest monthly report.

Aviation minister Baroness Sugg said: ‘The actions of these drone users were not only irresponsible, but illegal.

‘The law could not be clearer that this is a criminal offence and anyone endangering others in this way faces imprisonment.‘    

Existing rules for drone users include not flying near airports, staying below 400 feet and flying at least 50 metres away from buildings and people.

Last week, the Government announced a package of measures designed to give police extra powers to combat drones.

The exclusion zone around airports will be extended to approximately a 5km-radius (3.1 miles), with additional extensions from runway ends.

Ministers also announced that from November 30, operators of drones weighing between 250g and 20kg will be required to register and take an online drone pilot competency test. 

source: https://stockdailydish.com/heathrow-airport-deploys-new-technology-to-combat-drones-after-near-miss-with-airbus/

Flying out of Beijing’s NEW Daxing Airport · VIP Experience with China Eastern to Shanghai

Welcome to this special edition video of Beijing Daxing Airport ! To all my subscribers a warm welcome back 🙂 2019 – the 70th anniversary of Communist China; 40 years had ensued Deng Xiaoping’s opening and reform economic policy. In 1979, the only international flight between China and the U.S. is from Beijing to New York via San Francisco. Today, there are well over 30 flights operating between China and the U.S. China’s commercial aviation market developed to a great extent very similar to the country’s economy. With the central government in Beijing setting out GDP target for each respective provincial government, China was able to reach rapid growth rate at a national level. Local subsidies have contributed substantially to the international growth of Chinese commercial aviation market. Undoubtedly, Beijing Daxing International Airport is one of the most valued project in recent years. The construction began in 2014 with the entire landscape designed by Zaha Hadid, with over 25 billion USD in investment, it was destined to be the paradigm of modern China. This November, roughly a month after the initial opening of the airport, I had the fortune to visit personally and experience this remarkable facility from a passenger’s perspective. I hope you had enjoyed the content and please comment below with any questions and I’ll do my best to cover all.

Hitachi Vantara unveils aviation AI solution

Hitachi Vantara, the digital infrastructure and solutions subsidiary of Hitachi, is applying new artificial intelligence technologies to help airlines and airports solve some of their greatest challenges.

The Silicon Valley-based company’s technology aims to eliminate travel delays caused by congestion at check-in, security, retail and aircraft boarding areas.

Hitachi Vantara has developed solutions that combine computer vision with video analytics and machine learning to help airline and airport staff identify when and where congestion and delays are occurring and take action to address them.

The solution is already being piloted by a major US airline, and Hitachi Vantara hopes to implement the technology at more US airports in time for the 2020 holiday season.

The Lumada Video Insights solution uses lidar to produce a 3D visual model of the airport and the movement of travelers, equipment and luggage in real time.

The solution also applies video analytics tools to analyze the movement of travelers and luggage throughout an airport – while maintaining passenger privacy and without capturing any personally identifiable information. Comparing the actual movement of travelers to ideal models can then help airline and airport staff to identify issues and take action to streamline passengers’ travel experiences from the moment they check in to the moment they are safely in their seat with baggage stowed.

Potential use cases for Lumada Video Insights include streamlining check-in and security lines; providing travelers with more time to shop or relax in the lounge; and proactively managing overhead luggage space on aircraft.

source :

Which Airports Are the World’s Busiest? This Infographic Will Tell You

BY Shaunacy Ferro October 28, 2017

STR/AFP/Getty Images

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If you’ve gotten frustrated with the crowds at Atlanta’s airport lately, know that you’re not alone. The Georgia travel hub is the busiest in the world, dealing with more take offs and landings per hour than even airports in larger world cities like London or Beijing, according to this infographic from LastMinute.com.

In general, the U.S. boasts incredibly high air traffic, with 4.25 billion flights crossing the country each year. The world’s four busiest airports in terms of both per-hour take offs and landings and passengers are all in the United States, and there are six total American airports in the top 19. The infographic takes into account both domestic and international travel.

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BY Shaunacy Ferro October 28, 2017

STR/AFP/Getty Images When Collecting Teeth is Cool Speed Normal Quality Auto Quality Auto320p480p722p Speed 0.250.500.75Normal1.251.501.7500:0000:00

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If you’ve gotten frustrated with the crowds at Atlanta’s airport lately, know that you’re not alone. The Georgia travel hub is the busiest in the world, dealing with more take offs and landings per hour than even airports in larger world cities like London or Beijing, according to this infographic from LastMinute.com.

In general, the U.S. boasts incredibly high air traffic, with 4.25 billion flights crossing the country each year. The world’s four busiest airports in terms of both per-hour take offs and landings and passengers are all in the United States, and there are six total American airports in the top 19. The infographic takes into account both domestic and international travel.
LastMinute.com

You’ll notice that it shows data for both the number of flights in and out of each airport and the number of passengers per hour. When there are dramatically more passengers than flights, that means that there are a lot of big planes coming and going, as you might expect in a place like Dubai that handles a lot of international flights. (The city serves as a refueling spot on many intercontinental long-haul flights, and the airport represents almost 27 percent of the metropolitan GDP.)

Apologies to anyone who has to fly through any of these airports during the holidays.

source : https://www.mentalfloss.com/article/509666/which-airports-are-world’s-busiest-infographic-will-tell-you