50pc of the world’s airports now list security as top priority for IT investment
The survey that reflects the views of more than 225 airports who together manage 36 percent of the global traffic or 2.3 billion passengers shows that self-service and mobile dominate the airport landscape. This year for the first time SITA’s research indicates the majority of airports worldwide provide self-service check-in for both passengers and bags. Looking ahead self-service will continue to dominate with two-thirds of airports planning major IT investments in this area.
The growing influence of mobile is also evident with nearly every airport worldwide (90 percent) undertaking either a major program or a trial project related to mobile services and 74 percent trialing or piloting the context-aware and location-based technology in the next five years.
Matthys Serfontein, SITA Vice President, Airport Solutions, said: “The technology trends at airports reflect the changing world. Investments to support passenger and airport security are up while the increasing demands of the connected traveler for self-service and mobile services are also being met.
“This year we see a shift where airports are also looking to technology to generate non-aeronautical revenue. By 2019, 84 percent hope to make money by enabling the purchase of airport services through their mobile app. And there is also a clear trend to provide hybrid public Wi-Fi services that combine the convenience of limited free Wi-Fi with commercial offerings. Over the next three years, the proportion of airports planning to offer unrestricted free Wi-Fi will drop from 74 percent to 54 percent. This change is mainly driven by airports in North America and the Middle East.”
The annual study of IT trends in the global airport industry also touches upon airport’s digital transformation exploring areas such as wearables, biometrics, robotics and context-aware services and how airports plan to use these innovative technologies over the next five to ten years. In the light of the increased focus on security, it is not surprising that interest in biometric technology, which supports fast and secure passenger processing, is high. More than one-third of airports will invest in single biometric travel token projects in the next five years jumping to the majority (52 percent) within the decade.
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