More Airports adopt Amadeus Passenger Processing Technology
WHY IT RATES: Air travel numbers aren’t slowing down anytime soon, and new tech like EASE from Amadeus can help clear congestion when problems arise.—Michael Schottey, TravelPulse Director of Digital Content
Killeen-Fort Hood Regional Airport (GRK), located in central Texas, and Lehigh Valley International Airport (ABE), located in Allentown, Pennsylvania, are both moving away from the traditional common use system and implementing Amadeus Extended Airline System Environment (EASE™), a hybrid common-use infrastructure platform. It is an expandable passenger processing solution that allows any equipped ticket counter or gate workstation to be used by any airline serving the airport.
Amadeus EASE™ can be implemented at any airport, regardless of size, and at a cost far below that of traditional common use systems. It is distinguished by its ability to provide airport operators the flexibility they need to optimize resource allocation required for processing passengers.
Matt Van Valkenburgh, AAE, Executive Director of Aviation for Killeen-Fort Hood Regional Airport, says: “We chose to implement EASE™ at GRK because of the flexibility it provides for the airlines and operations. Our airport offers a variety of services for the airline traveler and the charter community and we’re committed to providing the best experience possible.”
Glenn Kurcon, Director of Information Systems and Technology for Lehigh Valley International Airport (ABE), says: “ABE has experienced a sharp increase in passenger traffic over the past seven months, and we needed a solution to allow airlines to share gate and ticket counter resources which created a more flexible environment and enabled us to accommodate new services.”
Betros Wakim, President, Amadeus Airport IT Americas, Inc., adds: “As we see more North American airports making the significant decision to transition away from traditional common use, EASE™ is quickly becoming a preferred solution. Both GRK and ABE are well positioned for the future as they expand their services and improve experiences for airlines and travelers.”
With the addition of Killeen-Fort Hood Regional Airport and Lehigh Valley International Airport, EASE™ will be operational at 51 airports in North America including LAX, JFK, CLT, FLL, and TPA.
source : Travel Pulse
Shinwoo opens first duty-free shops at Brunei airport
Shinwoo opens first duty-free shops at Brunei airport; plans to build local factory
The Korean firm eyes further investment into Brunei’s retail, tourism and manufacturing sector.
Korean conglomerate Shinwoo has incorporated in the Sultanate to open the Brunei International Aiport’s (BIA) first duty-free shops, with a plan to open downtown shops and open a factory to make Bruneian products that can be exported.
The Minister of Communications Yang Berhormat Abdul Mutalib Pehin Orang Kaya Seri Setia Dato Paduka Hj Mohd Yusof, Minister of Primary Resources and Tourism Yang Berhormat Dato Seri Setia Hj Ali Apong and Second Minister of Finance Yang Berhormat Dato Seri Paduka Dr Hj Mohd Amin Liew Abdullah jointly officiated the opening of Shinwoo’s four stores at BIA’s satellite area within the departure hall, which carry a range of premium watches, sunglasses, fashion and electronics.
Director of Shinwoo Brunei Corporation Sdn Bhd (SBC) Sung Weon Woo said that $5 million has been invested into the stores, with 20 Bruneians already hired for operations. SBC is also eyeing further investment into Brunei’s retail, tourism and manufacturing sector.
“The second step (following the opening of the airport shops is a downtown duty-free shop (targeted for next year),” said Sung, with the Empire Hotel & Country Club and the Yayasan Shopping Complex being mooted as potential locations.
“The third step is making Made in Brunei products,” added Sung. “And we are going to open a factory to make these products.”
The four duty-free shops selling branded goods include handbags from Gucci, pens and watches from Mont Blanc as well as a range of electronics including drones.
He explained that preliminary ideas for Bruneian products include Halal-certified cosmetics that could be marketed internationally, and would combine Bruneian and Korean elements and technology.
Shinwoo has a wide industry portfolio in South Korea, including construction, trading, logistics as well as several duty-free shops. Sung said their decision to invest in Brunei is grounded in Brunei’s political stability, clean environment, educated workforce as well as the hospitality of its people.
The President of the Shinwoo Group Choi Sang Kwon said that he hopes that their decision to invest in Brunei will generate interest amongst Korean companies in Brunei, with plans to bring delegations of Korean businessmen to tour Brunei shortly.
YB Dato Hj Ali (C) expressed his gratitude to the Ministry of Communications and Ministry of Finance for working together to make the opening of the shops possible, a move expected to boost tourism revenue.
source : bizbrunei
Abu Dhabi airport introduces IoT tech
Xovis solution in action at Abu Dhabi International Airport
SERVING 24 million passengers per year, Abu Dhabi International Airport (AUH)
is one of the fastest growing hubs in the world and it is anticipated that the annual passenger throughput will grow to 45 million passengers within the next 10 years. To facilitate is anticipated growth, Dubai Technology Partners (DTP), a leading systems integrator for the aviation industry, announced that it has joined forces with Xovis, the leading provider of people flow monitoring solutions, to help improve operations at AUH.
Integrated with DTP’s desk planner solution, the Xovis Passenger Tracking System (Xovis PTS) will allow Abu Dhabi Airports, the operators of Abu Dhabi International Airport, to improve passenger flow and reduce waiting-time in critical areas like check-in, security, immigration and baggage-claim, dynamically manage airport resources and ultimately increase capacity and passenger satisfaction.
Commenting on the decision to partner with DTP and Xovis, Abdul Majeed Al Khoori, acting chief executive officer of Abu Dhabi Airports, said: “This project has been key in meeting the growing challenge of balancing the increased volume of passengers and operational efficiency. With the implementation of this smart technology solution provided by experts such as DTP and Xovis, the team will be able to anticipate and respond to traveller flows for better real time and planning decisions. The intelligence that the system is delivering has already proven its value by providing actionable information and real time inputs during recent Low Visibility Operations.”
After a successful trial at a check-in area in Terminal 3, DTP, using Xovis’ Smart IoT Technology, has deployed 455 Xovis 3D sensors in 19 sites in T1, T1A and T3. Implementation of the Desk Planner module enables the airport to forecast “desk demand” for security and immigration areas. Moreover, the technology collects and visualises data and KPIs on interactive airport maps to allow the airport operations to react with necessary measures against any challenges in the passenger flow.
source : ttnworldwide
Denver International Airport launches emergency reporting app
Denver International Airport (DEN)
has launched a new mobile app that enables passengers and employees to directly report safety and security concerns to airport authorities.
Users of the See Say Airport app can share information about things seen in the airport, such as suspicions persons or activity, unattended baggage and even spills or a dirty restroom. The app allows users to send photos, videos, text messages and GPS location information to airport operations for assistance.
The report will then be investigated and allows for airport authorities to communicate back to the person who submitted the report with questions or requests for follow up information. Reports can also be sent anonymously.
Ed English, CEO at Elerts, said, “We’re excited to work with Denver International Airport as they take the next step toward improved airport security and safety. The Department of Homeland Security’s (DHS) See Something Say Something campaign brought attention to the importance of reporting suspicious activity to state and local law enforcement, but was created before mobile phones were an everyday accessory for nearly everyone.
“Combining the campaign effort with our See Say Airport mobile app, which makes it easy for anyone in an airport to report suspicious behavior or questionable activity, is a powerful combination bringing this security initiative into the 21st century.”
DEN is the first airport in the country to utilize Elerts, a public safety communication app, to crowdsource reporting of safety and security issues. Elerts develops the leading See Something Say Something communication platform for airports, cities and transit agencies. Its incident management system is powered by mobile, crowdsourced reporting of safety and security concerns.
Kim Day, CEO at DEN, added, “Safety is our number one priority, and by downloading and reporting issues through the See Say Airport app, the public can take an active role in keeping the airport as safe as possible.
“We encourage anyone who visits the airport regularly to download the app and use it to communicate with airport authorities directly regarding safety and security concerns.”
source : Passenger Terminal Today
Airport Advisor participate “International Airport Review Awards 2018”
We are pround to participate to the International Airport Review Awards 2018 for our mobile app Airport Advisor.
KOUIK Agency (which runs airport benchmarking) has created a mobile app (IOS and Android) called Airport Advisor.
The app is available in 14 languages.
For whom : for airports owners
Why : as said in the last press release of IAR :” Almost a fifth of people would travel further to fly from a specific airport in order to get better service…”
How do we bring an answer to this?
With our mobile app Airport Advisor :
Passengers have the opportunity to mark, quote and discuss about 17 airports’ services in our app. They can post pictures, discuss in through the forum.
This create a valuable and specific Big Data for airports.
No need to be anymore on many social medias to find out about airport’s E-reputation.
The app works as a funnel.
To get these feedbacks, airports have to become member of our programm. We give a first pack of three services of their choice, on the 17 available. And each additive service is in supplement.
We deliver you CSV exports sorted by services (weekly, monthly…) as you wish.
By analysing these feedbacks airports will learn from their customers what they do like or want to see improved and even will ask for new services.
contact us at : contact@kouikagency.com for more details
Our teaser 1/5 here :
visit the store IOS and Android and download the app to find out more about it.
Latest security technology coming to Chinese airports
An aerial photo shows the construction site of Beijing’s new airport in southern Daxing district in Beijing. (China Daily/Yang Zhiyong)
Airports in China are planning to adopt technology
that can make it quicker for people to pass through airport security, according to Civil Aviation Administration.
Using a technology known as millimeter wave imaging, the security scanner can detect objects hidden under clothing, including nonmetallic objects, and can show their shape, size and position, the administration said.
The technology has been used in airports in the United States, Great Britain, the Netherlands, Australia and Japan.
The devices are harmless to people’s health, with an emission strength less than 1-thousandth the electromagnetic radiation of a mobile phone, and will allow security inspections to be safer and more efficient, it added.
The administration conducted several experiments in airports in Beijing, Shanghai and Qingdao, Shandong province to test the imaging devices in August.
In May, the administration conducted a second test in airports in Qingdao and Nanjing, Jiangsu province, to evaluate the efficiency of security inspections using the devices.
source : The Jakarta Post
EASIER ACCESS TO FLIGHT INFORMATION
Isavia’s new website has been launched
You can now access information on flights and services at Keflavík Airport through Twitter and Facebook Messenger
11 million visits to Isavia’s website on a yearly basis.
All passengers who pass through Keflavík Airport can now receive information on booked flights sent to them directly through Twitter and Facebook Messenger. These are among the services that are offered on Isavia’s new website and are of use to travellers embarking on long journeys this summer.
Björn Óli Hauksson, Managing Director of Isavia, launched the website during the Annual General Meeting of the company at the beginning of April. The website manages all information provision for Isavia airports. The latest methodology was used when constructing the website, and its organisation is based on the needs of users.
The websites of Isavia and Keflavík Airport were merged. There are thirteen airports for scheduled flights, each with a separate sub-site. The page is easily accessible from both computers and smart devices.
NEW WEBSITE – NEW SERVICE – More links to the tourism industry. – More detailed information on flights and interactive options.
With the new service from the Irish company www.BizTweet.aero, artificial intelligence is used to get information to users in the manner they choose. You can now access information on flights and services at Keflavík Airport through Twitter or Facebook Messenger. Most major airports in the world have begun to take advantage of this technology, including the international airports in Melbourne in Australia and Dubai as well as London City Airport.
Passengers can thus receive information about their flights in real-time by means of the communications media they select. Each step in their journey is specified until they land at their destination.
“Isavia wishes to provide passengers with easy access to the information that they need when they need it and in the manner they prefer,” says Björn Óli Hauksson, Managing Director of Isavia. “To do so, we want to use the latest and best technology. BizTweet has made this possible for us.”
Paul Brugger, the Managing Director of BizTweet, says that it is a distinct pleasure to provide Isavia with this service. “We’re delighted to provide Isavia with a fully integrated multi-lingual, data-driven artificial intelligent solution across Twitter and Facebook within 3 weeks. The service will provide their passengers with real-time operational updates and answer customer service queries at a simple click of a button. BizTweet’s innovative technology empowers airports with a unique opportunity to provide data-driven artificial intelligent messages, which reaches a whole new level of personalization. For Isavia passengers this means the communication is highly personalized and highly relevant.”
11 MILLION VISITS TO THE WEBSITE The websites of Isavia have been used extensively. Over the past year, 1.5 million users accounted for 4.8 million visits to the Keflavík Airport website, which means that each user visits the website an average of a little more
than three times a year. The were 4 million visits to the English version website during the year, while there were 7 million visits to the Icelandic version.
With increased services and easier access to information about Keflavík Airport, all the other airports in Iceland, arrivals and departures and the diverse range of services provided by Isavia, traffic on the company’s new website may be expected to increase.
Further information can be obtained from Guðjón Helgason, the Communications Director of Isavia, tel: +354 856-4540.
Abu Dhabi International Airport launches new services
Abu Dhabi International Airport (AUH)
has launched a number of services that include transit visas on arrival, modern passenger processing systems, flight updates via social media, and Wi-Fi connectivity.
As part of the enhancements, a new transit visa counter has been set up in association with Abu Dhabi’s Department of Culture and Tourism, Etihad Airways and the General Directorate of Residence and Foreigners Affairs in Abu Dhabi.
Located at the Terminal 3 transit area at AUH, the visa counter provides transit and arriving passengers visas to Abu Dhabi within 30 minutes.
The service supports activation of the new four-day or 96-hour transit visa for all nationalities travelling through the airport.
Abu Dhabi Airports CEO Abdul Majeed Al Khoori said: “Abu Dhabi Airports prioritises passenger safety above all else. We have worked hard to add the element of utmost convenience to this, to ensure that all passengers passing through Abu Dhabi International Airport have a truly world-class experience.
“We are indebted to the support of all our stakeholders and partners in making this possible and for contributing to our collective success.”
The airport also launched an automated flight information service known as BizTweet, which will enable incoming and outgoing travellers to receive real-time flight updates on topics such as gate departure and arrival times to their Twitter and Facebook accounts.
In order to receive the updates from @auhflights, passengers need to register for flight updates through AUH’s website.
At the same time, the airport introduced a new service at the baggage wrapping facility that allows travellers’ to store their luggage at the departures level. Travellers’ can access a range of deals at Abu Dhabi duty-free.
AUH also incorporates the Smart Travel system, which was deployed in 2016 and has decreased airport processing time by up to 70%.
source : airport.technology