Denver International Airport (DEN)
has launched a new mobile app that enables passengers and employees to directly report safety and security concerns to airport authorities.
Users of the See Say Airport app can share information about things seen in the airport, such as suspicions persons or activity, unattended baggage and even spills or a dirty restroom. The app allows users to send photos, videos, text messages and GPS location information to airport operations for assistance.
The report will then be investigated and allows for airport authorities to communicate back to the person who submitted the report with questions or requests for follow up information. Reports can also be sent anonymously.
Ed English, CEO at Elerts, said, “We’re excited to work with Denver International Airport as they take the next step toward improved airport security and safety. The Department of Homeland Security’s (DHS) See Something Say Something campaign brought attention to the importance of reporting suspicious activity to state and local law enforcement, but was created before mobile phones were an everyday accessory for nearly everyone.
“Combining the campaign effort with our See Say Airport mobile app, which makes it easy for anyone in an airport to report suspicious behavior or questionable activity, is a powerful combination bringing this security initiative into the 21st century.”
DEN is the first airport in the country to utilize Elerts, a public safety communication app, to crowdsource reporting of safety and security issues. Elerts develops the leading See Something Say Something communication platform for airports, cities and transit agencies. Its incident management system is powered by mobile, crowdsourced reporting of safety and security concerns.
Kim Day, CEO at DEN, added, “Safety is our number one priority, and by downloading and reporting issues through the See Say Airport app, the public can take an active role in keeping the airport as safe as possible.
“We encourage anyone who visits the airport regularly to download the app and use it to communicate with airport authorities directly regarding safety and security concerns.”
source : Passenger Terminal Today