Gatwick Airport welcomes newest team member, Gail the chatbot

Wouldn’t it be easier if you could ask your phone for flight and airport information? Gatwick have introduced AI bot Gail to aid passengers’ journeys.

Gatwick Airport has launched a ‘Gatwick chatbot’, named Gail, to provide access to flight information, flight-specific notifications and information on airport shops, restaurants and other facilities through Facebook messenger.

As this development gets more popular among passengers, Gatwick Airport will expand the service to include different languages from 2020.

The AI-enabled chatbot provides easy access to information before and during a trip. For instance, passengers can simply type their destination, select their flight from a list and then receive real-time updates on the flight status

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