Chatbots Are the Future of Meeting and Event Communication and Networking

The increased acceptance and use of chatbots and AI is changing the way event

and meeting professionals connect with attendees and making events more efficient for the planners and the attendees.

Frank, a feature in the event’s app, is an experimental chatbot that used artificial intelligence (AI) to interact with event attendees over messaging apps, and was capable of answering basic event questions via the event website and Facebook page. Armed with the goal of using “IMEX as a test bed for piloting new ideas under controlled and managed conditions and in a real-life environment,” IMEXlabs partnered with messaging platform Scen.sio to develop Frank.

Frank passed his debut with flying colors, according to Miguel Neves, digital content and community manager at IMEX Group. Frank was “largely successful in answering the many questions fired at him. … We saw a significant improvement of the responses from the chatbot technology throughout the period it was in use. This was due to the team re-programming Frank during this period, and Frank’s ability to constantly improve its answers,” Neves said.

Improving Event Experiences

Over the past five years, artificial intelligence and machine learning have made substantial inroads into the mainstream and into our daily lives. Products such as Siri, Amazon Echo, and Google Home are fulfilling our desires for immediate answers, resolutions, and general information, and that has led to the surging popularity of chatbots. Messaging apps, including WhatsApp, Facebook Messenger, and Slack, all incorporate some text-based AI to help us connect.

With the AI market expected to grow to $4.05 billion by 2020, according to research firm Markets and Markets, it is clear these new self-learning and ever-improving technologies have limitless potential in a variety of industries, including events and conferences.

“AI and cognitive computing are impacting areas customer service in a big way,” said IMEX’s Neves. “Chatbots are still somewhat experimental, but many of the basic questions around events can be answered in a polite, personalized and accurate way 24/7. This is not too far from creating a well thought-out responsive website for the event, but goes much further in terms of usability.”

With text-based services like meeting agendas, scheduling, floorplans, feedback polls and surveys, chatbots like’s Concierge EventBot, Event2Mobile’s Eva, ConfBot, and, can help event planners customize and personalize information to fit attendees’ needs in an easy-to-use manner, allowing attendees and organizers make the most of their time and resources.

Enabling Smarter Networking

Another use for AI in the meetings and events industry is to facilitate networking between participants during events. For example, U.K.-based Grip is a smart event matchmaking app that is transforming some high-profile events, including the Cannes Lions Awards. Grip uses AI to process attendee profiles and behavior data to make matchmaking suggestions for professional networking.

“Overall, we believe that artificial intelligence enables us to enable people to network smarter with the goal being to spend less time looking at their phones at events and spend more time face-to-face,” Grip co-founder and CEO Tim Groot said. “Just as Google enabled people to spend less time searching for information online our mission is to do the same thing for networking at events: more networking for your work.”

Just how good is Grip’s AI? At the Cannes Lion Awards, the event’s Grip-enabled app had more than 750,000 swipes and made more than 10,000 digital “handshakes.”

“We’re delighted with the response to the new app, which transformed the way people met. With over 15,000 attendees this year, it was vital the right connections were made with the right people,” said Cannes Lions digital project manager Richard Boswell.

Making the right connections — whether it’s with potential clients or with the right information — is where AI can help events run smoother, save time and provide a personalized experience, Neves said. “Better designed events, with better technology will certainly produce even more valuable face-to-face interactions.”

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A Place to Enjoy Moments of Stillness: Frankfurt Airport Opens “Quiet Room”

Frankfurt Airport has added a Quiet Room where travelers can do exactly that.

Raum der Stille

In these days of being constantly available thanks to modern technology, many people long for a place to take refuge from the hustle and bustle of everyday life and turn inward. And now

Harry Gatterer, a trend researcher and futurologist who leads the Zukunftsinstitut (“Future Institute”) in Frankfurt and Vienna, explains why havens like this are so important in today’s fast-paced world: “In the 21st century, we are constantly bombarded by masses of information and bathed in the glow of screens with hardly a break. The so-called information society is now reacting to this overkill with a countertrend: mindfulness. It’s therefore safe to say that in the future, people will actively seek moments in which to reflect and reconnect with themselves. This type of everyday spirituality is poised to become an essential survival technique. The principle of ‘strength in serenity’ has never before been so relevant.”

Frankfurt Airport has responded to this widespread wish for a place of silence by creating the “Quiet Room”, which all passengers may use for free regardless of their worldview, culture and religious affiliation. The highlight of the white room is an undulating golden ceiling illuminated by lamps that reflect the light onto the floor and walls. An oak bench occupies the middle of the room, inviting travelers to sit down and enjoy moments of rest and contemplation.

The Quite Room is located in the postsecurity part of Terminal 1 on Level 3 of Pier Z and is open daily until 10 p.m.

The airport’s operator, Fraport, has coined the motto “Gute Reise! We make it happen” to communicate its commitment to serving passengers and meeting their individual needs and wishes. It constantly strives to upgrade the customer experience at Germany’s most important transportation hub by launching new services and facilities.

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Changi Airport Terminal 4 *EXCLUSIVE PREVIEW*

Singapore Changi Airport is set to open its latest terminal: Terminal 4, later this year,

and I was lucky to be invited as part of a media tour of this new terminal building, which is compact and has a boutique feel.

Based on the theme of fun, vibrant, and positively surprising, Terminal 4 is designed to create a sense of spaciousness, and uses natural light and lush greenery to create a bright and relaxing ambiance. Various contemporary artwork, including six giant Petalclouds adds to the traveller’s experience, as with the LED displays, which include the Immersive Wall that spans across the centralised security screening area. The Heritage Zone façade (with colourful shophouses that pays tribute to Singapore’s rich Peranakan culture) also reveals a theatrical play, “Peranakan Love Story”, a romance story that would captivate travellers awaiting their flights. This unique airport experience has to be one of my favourite parts of the terminal.

As with the existing terminals, Terminal 4 will feature an array – over 80 of them – of retail and food and beverage outlets.

Nine airlines: AirAsia Group (Malaysia AirAsia, Indonesia AirAsia, Philippines AirAsia, Thai AirAsia), Cathay Pacific Airways, Cebu Pacific Air, Korean Air, Spring Airlines, and Vietnam Airlines will move their operations to Terminal 4 when it is opened.

Thank you for watching this exclusive preview of Changi Airport’s Terminal 4 on FlightTravels.

For more information on Changi Airport Terminal 4:


Australian airports to introduce new ‘contactless’ traveller clearance system

new ‘contactless’ traveller clearance system

Vision-Box has today entered into a contract with the Australian Government to deliver what it claims to be the world’s first automated ‘contactless’ traveller clearance processes for airline passengers arriving in Australia.

The next generation of Automated Border Control passenger-processing technology will be introduced under the umbrella of Australia’s Seamless Traveller programme and be installed at all international airports.

According to Vision Box, the new system will assist the Australian Department of Immigration and Border Protection to collect and verify biometric data from all passengers arriving at Australian International Airports.

It will also deliver a new capability that will enable known travellers toself-process through the border without the need to physically use a passport (contactless), entirely relying on facial recognition technology.

Miguel Leitmann, CEO and co-Founder of Vision-Box, says: “This contract represents an unparalleled milestone in the history of automation at the border, since it isthe first time a government will implement biometric identification through contactless services.

“We are permanently investing in R&D to bring innovation at the service of more secure and frictionless border control solutions.

“By selecting Vision-Box, the Australian Government once again puts its trust onto us, to build their leading ambition, which is an amazing recognition to our commitment to society in this respect.

“This is the result of our long-term dedication and the teamwork we have been able to nurture with the DIBP, and I am very proud of what our people have achieved for our customer and how they feel being part of something bigger: making the world a better place.”

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Mr Adventure augmented reality app launched at Heathrow

Mr Adventure augmented reality app launched at Heathrow

Heathrow and Mr Men Little Miss have teamed up to launch Around the World with Mr. Adventure, a brand new interactive augmented reality app, at Heathrow Terminal 2 to entertain children as they navigate through Heathrow’s terminals. Using any digital device, children can help the official Mr Men and Little Miss characters, Mr. Adventure and Little Miss Explorer to find five badges hidden around the terminals.

  • Following the arrival of Mr. Adventure last year, this summer sees Heathrow welcome new travelling friend; Little Miss Explorer
  • New augmented reality app launched as part of summer season, which will see over 365,000 passengers with children departing the airport
  • The busiest departure day so far is expected to be Friday 21th July with 131,546 passengers travelling through the airport

The digital device’s camera will identify when a child has reached each badge’s hiding place and will play a 3D animated video, enabling the child to photograph/video themselves with the characters.

Once they have found all five digital badges in the game, they can collect their own limited edition iron-on badges to keep, from information desks around the terminals. The app aims to entertain children and encourage them to start their journey of exploration before they leave the airport.

Iona Harper, Senior Experience Manager at Heathrow, said, “As summer sees a greater number of families visit Heathrow, we want to ensure they receive the best possible start to their holiday adventures. The Mr. Adventure app is a great, fun experience for Heathrow’s tiniest travellers, encouraging discovery for the next generation of explorers.”

From Thursday 13 July to Sunday 10 September, Mr. Adventure and Little Miss Explorer will also be making appearances in all terminals to chat to children and help them find the badges. In addition, Heathrow will be hosting themed craft activities and workshops; as well as handing out themed Biscuiteers biscuits and stickers, and offering Kids Eat Free menus and free play areas across terminals.

For more information, visit .


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Airport face scans raise privacy concerns

The Department of Homeland Security is scanning the faces of some passengers on international flights …

at six airports in an attempt to catch immigrants overstaying their visas. While government officials say they are not keeping biometric data of U.S. citizens, privacy advocates are skeptical. Associated Press reporter Frank Bajak joins Hari Sreenivasan from Houston.