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Robot Waiters Coming to Tehran

22 February 2017 Karima Kouidri

The first robotic complex in Iran housing a number of domestically-built intelligent waiter robots capable of interacting with humans is set for launch in the near future. Esmaeil Mehrabi, a […]

 Robot  Airport, robot, services  Leave a comment

Designing and starting up a customer-experience transformation

18 January 2017 Karima Kouidri

Challenges and benefits that come when companies truly put customers first. To successfully initiate a broad improvement program, decide on a structure, select the sequence that’s right for your type […]

 Airport, Passenger services  Airport, customer experience, services  Leave a comment

Service shop&collect

2 December 2016 Karima Kouidri

With shop & collect, buy products at duty-free shops without any constraints of weight or format! Your purchases will be deposited free of charge in an electronic box. Travel light […]

 Airport  Airport, duty free, services  Leave a comment

Exploring Haneda Airport Tokyo

23 September 201621 February 2017 Karima Kouidri

Haneda Airport (羽田空港, Haneda Kūkō, HND), Formally known as Tokyo International Airport, is located less than 30 minutes south of central Tokyo, considerably closer to the city center than Narita […]

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End to end baggage process

18 September 2016 Karima Kouidri

At SITA, we’ve designed our baggage management solutions to improve the end-to-end process, helping to reduce costs and provide a better passenger experience. Our solutions also enable airlines to meet […]

 Luggage  Airport, baggaage, services  Leave a comment

Interactive access information kiosk at Love Field Airport

10 September 2016 Karima Kouidri

DART introduces interactive access information kiosk at Love Field Airport USA: Air travellers landing in Dallas now have a new way to plan their ground travel before leaving the airport, […]

 Passenger services  Information, passenger, services  Leave a comment

Incheon International Airport still hungry for excellence

10 August 2016 Karima Kouidri

Incheon International Airport has claimed many honors since it opened 15 years ago. But it seems Korea’s gateway is still hungry for excellence. Hwang Hojun has this report. Incheon International […]

 Airport  Airport, Incheon, services  Leave a comment

Edinburg airport : special service for Autism-spectrum disorders passengers

9 June 20168 September 2016 Karima Kouidri

Welcome to Edinburgh Airport We know that flying can sometimes be a frightening experience, and the airport environment can also be challenging. We’re committed to making sure our passengers have […]

 Passenger services  Airport, Edinburg, passenger, services  Leave a comment

Aéroports de Paris : multilingual site

17 February 2016 Karima Kouidri

Aéroports de Paris propose huit nouvelles langues sur son site web à savoir le russe, chinois traditionnel, coréen, espagnol, italien, portugais, allemand et japonais. Cette refonte numérique permet au groupe […]

 Airport  ADP, Airport, Paris, passenger, services, web site  Leave a comment

M2mobi launches updated app for Schiphol Airport Mobile

17 February 201617 February 2016 Karima Kouidri

http://www.passengerterminaltoday.com/video_home.php

 Indoor positioning  Airport, Amsterdam, Indoor positioning, passenger, Schiphol, services  Leave a comment

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