Hyderabad Rajiv Gandhi International Airport launches new customer service programme. Hyderabad’s Rajiv Gandhi International Airport has unveiled 50 new passenger service associates (PSAs), whose sole task is to assist and help […]
Aspects organizations need to consider while designing their customer experience stratégies to effectively meet the needs of ever-demanding customers, and provide engaging customer experiences. Bpm’online has invited Paul Greenberg, one […]
With lengthy queues, redundant processes, and a lack of personalization, it’s no surprise customers have no love for modern airports. It’s time for airports to reexamine their approach to customer […]