Mobile, social, vocal passengers demand a better United

#PaxEx TV: Mobile, social, vocal passengers demand a better United.

This month on #PaxEx TV, we discuss why United Airlines has become a case study in how not to handle a crisis, and why passengers will demand a better United going forward . We also learn how cabin lighting can affect passenger perception, and we receive a Tasmania airline report from our correspondent down under, John Walton.

 

 

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