4 technology trends set to create a better travel experience
Connected baggage, robots, virtual reality, big data, and drones will be part of your travels soon. Just how will they, along with other technology trends, create a better experience for travellers?
Robotics combined with artificial intelligence
You can already experiment with robots that deliver room service, guide passengers to departure gates, or provide translation assistance. But would they be able to understand informal language such as slang, idioms, local dialects or irony? Combining their capabilities with Artificial Intelligence (AI) so they are able to recognize emotions, group behaviours, and proactively respond to unexpected situations, give them the potential to provide the next generation of customer service.
Self-service, yes, but how about biometric self-service?
Biometrics improve security and the passenger experience by making it faster and easier. The best example of this can be found at Auckland Airport, where Air New Zealand recently installed the first of 13 biometric-enabled self-service bag drop units, which feature an embedded camera to capture an image of the passenger’s face at the point of bag drop. The challenge most airports and airlines now face is the creation of a single token which can link passengers’ biometric data to their boarding pass and passport to remove the need to present their documents at multiple stages of the airport Journey.
read more : http://tinyurl.com/jth353v