Assess the quality of airport services by another intermediary than the customer survey?
It’s possible now! The Airport Advisor mobile application makes it possible to note the airports of the world according to the services proposed. Once his profile is created on this airport platform, the user notes on his smartphone the services and facilities made available in each airport he frequents. Luggage services, checks, security, boarding, shops, parking, toilets, elevators … in all, 13 services can be ratedd.
Other users see these comments when looking for an airport. The purpose of the app is to improve the passenger experience.
On the one hand, consumers evaluate, on the other hand, airports can take note of passenger returns, their ratings and their comments by subscribing to the app.
They can consider improving their services. The app boards on new features, such as the wayfinding in the airport, and a chat box, in Following months. The app is available for free on the App Store and the Google Play Store.
Airports owners can register to become member and get their personal feedbacks by contacting : contact@kouikagency.com
