Airports Council International (ACI) World says registration has opened for the second Airports Council International (ACI) World Customer Experience Global Summit in partnership with PT Angkasa Pura I (Persero) in Bali, Indonesia. The summit – to be held under the theme ‘One airport community; Many passenger journeys’ – will comprise a training day, an international Airport Service Quality (ASQ) Forum, the Customer Excellence Global Summit and the ASQ Awards ceremony and will be held from 02 to 05 September.
The theme has been devised to allow attendees to explore how airports can best cater for passengers with different profiles, needs and expectations as demand for air services soars.
“This year’s theme identifies that, while there is one airport community, there are many passenger journeys,” said Angela Gittens, ACI World director general.
“The challenge for airports is in delivering the best customer experience throughout a passenger journey that encompasses different providers, from the airport operator, to airlines, ground handlers, retailers and governmental agencies.
“The ACI Customer Experience Global Summit provides the opportunity for attendees to share ideas, celebrate success and recognise the top performers according to the passengers themselves on this crucial topic.”
source : http://www.impactpub.com.au/micebtn/85-news/btn-news/24197-aci-world-opens-customer-experience-summit-registrationsACI