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Frankfurt Airport introduces Facebook bot and Twitter tool for real time updates

6 February 20179 February 2017 Karima Kouidri

Frankfurt Airport has introduced two new social media Tools: a Facebook chatbot and a real-time flight information service on Twitter. The Facebook bot, known as FRAnky, can communicate with passengers […]

 Chatbot, Social Medias  Frakfurt, passenger services, Social media  Leave a comment

Dubai Airports makes life easier for passengers at Dubai International

6 February 201729 June 2022 Karima Kouidri

Dubai Airports’ latest innovation optimises the coordination of shuttle buses from Terminal 2 gates to the aircraft, speeding passengers’ departures and improving efficiency. Courtesy Dubai Airport As any regular flyer […]

 Airport  Dubai, new technologies, passenger services  Leave a comment

Introducing Qantas Business Rewards

2 February 2017 Karima Kouidri

Introducing the new Qantas Business Rewards program – start earning Qantas Points for your business from the first dollar you spend on flights and more. Welcome onboard: qantas.com/business.  

 Passenger services  passenger services, Quantas, rewards  Leave a comment

New digital services offered by Frankfurt Airport

28 January 201729 June 2022 Karima Kouidri

“Hi, I’m FRAnky – your personal assistant.” That’s how Messenger bot FRAnky welcomes travelers and visitors to Frankfurt Airport – a friendly invitation to engage in dialogue. Fraport, the owner […]

 Passenger services  Airport, FRAnky, passenger services  Leave a comment

Chatbots in the travel industry: Are they helpful?

28 January 201722 October 2022 Karima Kouidri

7 Tips for Creating a Travel Bot That Travelers Will Actually Want to Use There’s no denying that there’s a lot of hype around chatbots right now. Even though the […]

 Chatbot, Passenger services  Airports, Chatbots, passenger services  Leave a comment

Buy Before You Fly. Webshop for Brussels South Charleroi Airport

21 January 2017 Karima Kouidri

IDF launches ‘Buy Before You Fly’ Webshop for Brussels South Charleroi Airport From the start of 2017, passengers holding a ticket from or to Brussels South Charleroi Airport will enjoy […]

 Passenger services  Airport, Brussels, passenger services  Leave a comment

Smart technology smarter airports

16 December 201622 April 2017 Karima Kouidri

The rise of the connected traveler offers multiple opportunities for airports to create a more seamless, personalized journey. Fully integrated, intelligent operational and passenger technologies along with Business Intelligence all […]

 Passenger services  airpors, passenger services, Technology  Leave a comment

FlightSpeak app guides travelers through airports

25 November 201625 November 2016 Karima Kouidri

FlightSpeak, an app to help you navigate any Airport Leo Osahor, founder and CEO Airport life: Based in Seattle, flightSpeak created an app that acts as a virtual encyclopedia about […]

 Passenger services  Airport, app, passenger services  Leave a comment

These three robotic ladies are your friendly airport guides

20 November 201617 January 2017 Karima Kouidri

Mineta San José International Airport makes history as the first U.S. airport to utilize robotic assistants  

 Robot  Airport, passenger services, robot  Leave a comment

Navigation at LAS for American Airlines

13 September 201622 July 2022 Karima Kouidri

LocusLabs Launches Turn-by-Turn Navigation at LAS for American Airlines LocusLabs’ terminal maps help travelers find their way at the airport. Images via LocusLabs APEX Insight: Travelers roaming through the terminals of […]

 Indoor positioning  Airport, Indoor navigation, passenger services  Leave a comment

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