Alaska Airlines offers free in-flight messaging via iMessage, WhatsApp and Facebook Messenger Travellers flying with Alaska Airlines can now send messages using iMessage, WhatsApp and Facebook Messenger for free on […]
Emerging technologies that can enhance business efficiency and improve customer experiences. Duringg the course of the next 12 months, airlines and airports across the world will be tasked with the […]
British Airways has launched a Facebook “BOTler”, British Airways has launched a Facebook “BOTler”, offering London-bound customers a “best of the best” guide to the capital. The Facebook […]
Clockwise from top left: easyJet’s self-service bag drop at Gatwick Airport; Lufthansa’s mobile baggage innovations; the AirPortr + Bag Check In service; the BagID permanent electronic bag tag. 2016 has […]
There’s no doubt that big data will change the way companies do business and airlines will need to adapt accordingly… This week at the CAPA Asia Aviation Summit, I participated […]
A mathematician by trade, I am drawn to complex problems. So it’s natural that one day whilst sitting in an airport, I started crunching numbers. Imagine managing an airline […]
Image: Lim Kok Wee / Low Kian Tiong APEX Insight: In the passenger experience industry, artificial intelligence (AI) exists in the form of customer service chatbots and other concierge-like services. But […]
Frustrated fliers listen up: Airlines hear your rant on Twitter Getty Images Passengers wait for flights at O’Hare International Airport. If you’ve ever had a bad flight or sat in […]
At Your Service: Airlines and Airports Are Beaconizing for Better Perks Cathay Pacific, Japan Airlines and Virgin Atlantic are among the airlines using beacon technology to enhance the passenger experience. […]
