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Passenger services

Swissport and SITA seek to unlock new data insights to make air travel easier

19 June 201919 June 2019 Karima Kouidri

19 June 2019 Groups join forces to develop new predictive solutions using the vast pool of air transport data Swiss ground service and air cargo handling group, Swissport International, and […]

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Pro-active accessibility ensures the same experience for everyone

19 June 20194 July 2019 Karima Kouidri

It is the aim of an airport to ease the journey and ensure it is a positive experience for all passengers, including those with reduced mobility or additional needs. Although […]

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Melbourne to be the first city outside the US to trial Uber’s flying taxis

17 June 201923 April 2023 Karima Kouidri

by Rachael Brown June 17, 2019 in Transport Australia’s most liveable city is slated to add a flying taxi service to its transport options. Melbourne joins US cities Los Angeles […]

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Melbourne Airport to roll out new checkin facilities across all terminals

13 June 201910 October 2020 Karima Kouidri

written by australianaviation.com.au June 13, 2019 A supplied image of Melbourne Airport. (SITA) Melbourne Airport plans to roll out new checkin and baggage drop kiosks throughout its terminals as part […]

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New technology boosts passenger satisfaction

13 June 201913 June 2019 Karima Kouidri

Published on  06 June by Matthys Serfontein , President, Air Travel Solutions The more I travel around the globe, the more I see technology-enabled passengers enjoying better control over their […]

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Uber Air set to take off in Australia with flying taxi trial in Melbourne

12 June 201912 June 2019 Karima Kouidri

By James Hancock and Nicole Mills Watch video here : https://www.abc.net.au/news/2019-06-12/uber-announces-flight-sharing-service-launch/11202130 Uber’s plan to trial an aerial taxi service in Melbourne is technologically feasible but needs to be well regulated […]

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Lyft And Uber Borrow From Taxi Model To Reduce Congestion At Portland Airport

1 June 201923 April 2023 Karima Kouidri

Hailing an Uber Technologies UBER 1.59% or LYFT Inc LYFT 5.11% at the Portland International Airport can be a huge headache, with ride-hailing services making 400 pickups an hour during peak travel times. […]

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Amsterdam Schiphol becomes WeChat Pay’s first ‘Flagship Smart Airport’ in Europe

30 May 201930 May 2019 Karima Kouidri

by Mark Lanemarklanebusiness@gmail.com Source: ©The Moodie Davitt Report NETHERLANDS. Amsterdam Airport Schiphol is partnering with WeChat to provide Chinese passengers with a range of bespoke services from the social media […]

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Airport advisor : the customer experience mob app

27 May 201923 April 2023 Karima Kouidri

This app gives #travelers the unique Opportunity to tell #airportsowners how they feel about their services : #Parking #Dutyfree #Customs #policecontrol #luggage #airlines and many other services. In less than […]

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Dublin Airport: Shaping the customer experience

24 May 201924 May 2019 Karima Kouidri

Visitors to Day 1 of Passenger Terminal Conference 2019, held in London on March 26-28, listened as Jan Richards, head of insights and planning at Dublin Airport, described airports as […]

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