Chatbots can create a more personalized user experience. An increasing number of brands and companies are turning to chatbots as a means of enhancing user experience and reaching customers […]
Lufthansa Group is aiming to offer passengers service “personalized on a silver tray” by utilizing “predictive analytics” to determine what offerings individual customers want, a senior executive said. Speaking to […]
Frankfurt Airport has introduced two new social media Tools: a Facebook chatbot and a real-time flight information service on Twitter. The Facebook bot, known as FRAnky, can communicate with passengers […]
Meet Oscar, Air New Zealand’s Artificial Intelligence–backed chatbot Air New Zealand has made its first foray into the field of artificial intelligence (AI) unveiling its new chatbot, Bravo Oscar Tango […]
Dubai Airports’ latest innovation optimises the coordination of shuttle buses from Terminal 2 gates to the aircraft, speeding passengers’ departures and improving efficiency. Courtesy Dubai Airport As any regular flyer […]
This companion robot can sing, dance, read stories, talk, and entertain the kid with games like rock-paper-scissors. Mineta San Jose International Airport (SJC) is giving passengers a new way to […]
This article is published in collaboration with Scutify, where you can find real-time markets and stock commentary from Robert Marcin, Cody Willard and others. Download the Scutify iOS App, the […]
Problem solving: Mark Ingram, inventor of Babcock’s ORS airport app Babcock International has masterminded an app that is helping to ensure smooth running of baggage handling at Heathrow Airport. […]