webinar – Airport Benchmarking

Airfare Big Data: What’s in it for your airport?

Karima Kouidri — Mon, 05 Mar 2018 17:37:20 +0000

Airfare Big Data: What’s in it for your airport? Network monitoring & route development new source of insight

ABOUT THIS WEBINAR

Airfare data is highly relied upon by airlines for pricing activities and route profitability studies. Still few airports are tapping into this source of insight.

In this webinar we will look at how Airfare Big Data allows Airports to:

- Analyse airline customers’ performance
- Identify new revenue opportunities

We will also analyse one of the most celebrated success stories of 2017: Norwegian’s long-haul operations from London Gatwick to New York J.F.K. We will look at how to evaluate the airline’s performance and its impact on Gatwick’s operations.

KEYNOTE SPEAKERS

Chris Buckingham

Senior VP Sales at Infare

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Anders Nygaard

BI Solutions Product Manager at Infare

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Passenger experience design for an international traveller

Karima Kouidri — Fri, 10 Feb 2017 12:52:45 +0000

ABOUT THIS WEBINAR

Emerging technologies continue to change the way we communicate, giving us even greater access to information about everything around us. Passengers do not merely expect to receive arrival, departure, and traffic updates from public information systems; they also want access to information about their final destination, such as retail options, maps of terminals, stop layouts and much more. These increasing demands often cause unnecessary stress to airport staff – from business and IT departments to the gate agents who often don’t have the correct solution in place to tackle these challenges.

In this webinar, Peter Otoupal will discuss how to use technology to enhance customer experience, increase revenue and better handle irregular airport operations. Airport IT managers can discover how they can better control their whole passenger information system, while business managers can learn how to better utilise marketing messages.

This webinar will also show how to free up gate staff to help customers board their flight smoothly and how to speed up the boarding process yet increase the ancillary revenue from retail areas. Lastly, this webinar will provide insight into how to best inform passengers in a plethora of foreign languages.

KEYNOTE SPEAKER

Peter Otoupal – Managing Director, Simpleway

Peter has a technical university education and extensive experience in the IT and passenger transportation business. He also has experience from various sectors from programming to business and for the past ten years has been keenly interested in improving passenger experience through the technology.

source : https://tinyurl.com/hmz63qr

Defining passengers, targeting technology

Karima Kouidri — Fri, 23 Sep 2016 18:02:25 +0000

Webinar: Defining passengers, targeting technology

Registration is now open!

The use of mobile personal electronic devices, such as smart phones and tablets, continues to grow rapidly, especially during air travel where 55% of passengers prefer to use self-service technology whenever possible.

However, human factors still have a major impact on passengers’ use of technology during travel. Our perception shapes our behavior, and this varies from person to person. New research shows that there are at least four distinct airline passenger profiles—and, in terms of technology, one size does not fit all.

In this webinar, our industry experts will further discuss:

Key findings from the 2016 SITA Passenger IT Trends Survey, with extra analysis only available on the webinar
What are the four distinct air traveler profiles?
How can airlines and airports better tailor technology service options to those particular types of passengers?

Speakers:

Christine Truc Modica – President, Design Strategy Lab
Arnaud Delaloye – Marketing Distribution Manager, SWISS
Christelle Laverriere – Research Expert, SITA

Date: Thursday 29 September 2016

Time: 10AM Eastern / 4PM BST / 5PM CET

Duration: 60 minutes

Moderator: Aaron Karp, Air Transport World

Register for a Free Webinar on Customer Experience

Karima Kouidri — Tue, 13 Sep 2016 12:08:17 +0000

Register for a Free Webinar on Customer Experience and the Future of Loyalty

To help travel marketers gan a better understand the keys to loyalty and customer experience, Skift and Boxever are putting on a free webinar on October 12, 2016 at 12pm Eastern Time.
Register Now!

The decline of loyalty programs is no secret in the travel industry. With only 9 percent of travelers booking on loyalty (Wakefield Research/Capital One), travel marketers are faced with an increasing need to reimagine the customer journey and how they drive conversions through the strategic use of customer data.

source : http://tinyurl.com/gv9hnay

Optimise your airport resources with the new Level of Services concept!

Karima Kouidri — Sun, 04 Sep 2016 12:44:01 +0000

Duration: 1 hour 2 mins

When evaluating and determining the overall airport performance, it is particularly crucial to have a balanced view of the passenger terminal system from the perspective of different airport stakeholders and users.

Therefore, IATA and ACI have joined forces to provide an objective and unbiased analysis of the provided Level of Service (LoS) at terminal facilities. The new guidelines were published in the latest update of IATA’s Airport Development Reference Manual (ADRM). This neutral assessment determines the best possible solutions to optimise the LoS and available terminal capacity for the whole airport community.

As the new LoS concept comes with a completely new philosophy, this webinar will provide participants with detailed insights to this new framework and its proper application. Practical examples from recent IATA Consulting projects will illustrate how to best apply the rather abstract definition to real cases.

In watching this webinar, you will:

Comprehend the new LoS concept and its background / rationale
Understand the differences between the old and the new LoS concept
See practical applications of the new LoS concept in capacity assessments using simulation
Learn how to apply the rather abstract definition to real cases
Learn from examples about possible pitfalls in the interpretation of LoS space standards and the consequences of wrong interpretation

source : https://goto.webcasts.com/starthere.jsp?ei=1089500

How to Leverage Technology to Address and Secure Your Airport

Karima Kouidri — Wed, 24 Aug 2016 12:43:27 +0000

Insider Threat Knows No Boundaries, Learn How to Leverage Technology to Address and Secure Your Airport

Wednesday,

September 21, 2016 3:00:00 PM CEST – 5:00:00 PM CEST

Small airports face unique challenges in pulling together the financial and personnel resources to meet these requirements while meeting their other airport responsibilities and financial goals.

Join Aviation Media and quantum Secure for our webinar discussion of internal best practices for streamlining, systematizing and automating identity and credential management operations that bridge the gap between policy demands and available resources.

We’ll cover strategies you can apply at your airport to:
• Streamlining operation with a cross-airport systems that integrates with current PACS
• Systematize routine tasks surrounding identity and credential management
• Automate compliance with a policy-based approach

Airports security webinar

Karima Kouidri — Sat, 09 Jul 2016 10:41:55 +0000

Don’t miss next week’s Airport Security webinar with IATA

Live: Tue, Jul 12, 2016 3:00 PM BST

OVERVIEW

Risk assessments are so simple and intuitive that we tend not to document them until a situation arises where we wish we had, by which time it’s too late! In International Airport Review’s upcoming webinar, Mike Woodall, Assistant Director of Security Consulting and Capacity Development at the International Air Transport Association (IATA), will be discussing IATA’s Threat and Risk Audit Matrix.

IATA believes that all organisations and risk managers should have the ability, confidence and associated supporting tools to effectively evidence, evaluate and review the threats, vulnerabilities, consequences, mitigation actions and ultimately the residual risks that affect their business.

Designed to provide the tools, templates, scoring metrics and electronic matrix needed to create, populate, evaluate, maintain and track the individual components of risk assessments in a timely, effective and evidence-based fashion, IATA’s Threat and Risk Audit Matrix enables individuals and organisations to become increasingly confident and ‘self- sufficient’ in respect of risk assessment creation.

During the webinar, IATA will present an effective evidence-based methodology and accompanying Toolkit to better support and educate the creation of timely, robust and documented risk assessments that can be monitored, evaluated, audited and adjusted in light of changing circumstances.

KEYNOTE SPEAKER

Mike Woodall, Assistant Director: Security Consulting and Capacity Development
International Air Transport Association (IATA)

Mike Woodall has worked for the UK Government for over 30 years and has focused on aviation security for the past 16 years. Mike is currently on secondment to IATA as the Assistant Director of Security Consulting and Capacity Development.

Complete this form to enter the webcast.

– register here (it’s FREE): Airport security webinar

IATA Webinar : How confident are you in conducting your security risk assessments?

Karima Kouidri — Tue, 14 Jun 2016 08:31:21 +0000

How confident are you in conducting your security risk assessments?

Risk assessments are so simple and intuitive that we tend not to document them until a situation arises where we wish we had, by which time it’s too late! In International Airport Review’s upcoming webinar, Mike Woodall, Assistant Director of Security Consulting and Capacity Development at the International Air Transport Association (IATA), will be discussing IATA’s Threat and Risk Audit Matrix.

IATA believes that all organisations and risk managers should have the ability, confidence and associated supporting tools to effectively evidence, evaluate and review the threats, vulnerabilities, consequences, mitigation actions and ultimately the residual risks that affect their business.

Designed to provide the tools, templates, scoring metrics and electronic matrix needed to create, populate, evaluate, maintain and track the individual components of risk assessments in a timely, effective and evidence-based fashion, IATA’s Threat and Risk Audit Matrix enables individuals and organisations to become increasingly confident and ‘self- sufficient’ in respect of risk assessment creation.