social medias – Airport Benchmarking https://www.airportbenchmarking.com Which new technologies will your airport choose? Wed, 29 Jun 2022 12:57:30 +0000 en-US hourly 1 https://www.airportbenchmarking.com/wp-content/uploads/2016/06/logo-ab-clair-150x150.png social medias – Airport Benchmarking https://www.airportbenchmarking.com 32 32 Nice Airport invites you to use Facebook Messenger to communicate https://www.airportbenchmarking.com/nice-airport-invites-you-to-use-facebook-messenger-to-communicate/ https://www.airportbenchmarking.com/nice-airport-invites-you-to-use-facebook-messenger-to-communicate/#comments Tue, 11 Jul 2017 16:02:06 +0000 https://www.airportbenchmarking.com/?p=2503 Do you need information about your flight,

accessing the airport or booking your parking space? Get an immediate response thanks to Facebook Messenger. Nice Côte d’Azur Airport has made a closer link with its passengers. Visit the airport’s Facebook page to discover the chat-bot via Messenger : https://www.facebook.com/aeroportnice…

 

]]> https://www.airportbenchmarking.com/nice-airport-invites-you-to-use-facebook-messenger-to-communicate/feed/ 1 #pride2017 https://www.airportbenchmarking.com/pride2017/ https://www.airportbenchmarking.com/pride2017/#respond Sun, 11 Jun 2017 16:32:07 +0000 https://www.airportbenchmarking.com/?p=2414 #pride2017

Airport Advisor

“Fighting for social justice”.

 

Thank you to Galanga communication for the Designs

https://galanga-communication.fr/

https://play.google.com/store/apps/details?id=com.airportsadvisor

https://itunes.apple.com/fr/app/airport-advisor/id1204560216?mt=8

 

]]> https://www.airportbenchmarking.com/pride2017/feed/ 0 KLM takes next strategic social media step with flight info on Twitter and WeChat https://www.airportbenchmarking.com/klm-takes-next-strategic-social-media-step-with-flight-info-on-twitter-and-wechat/ https://www.airportbenchmarking.com/klm-takes-next-strategic-social-media-step-with-flight-info-on-twitter-and-wechat/#respond Sat, 10 Jun 2017 16:00:57 +0000 https://www.airportbenchmarking.com/?p=2412

Customers can contact KLM’s social media service agents 24/7 directly via Twitter and WeChat.

 

As of today, KLM Royal Dutch Airlines offers her customers around the world booking confirmation, check-in notification, boarding pass and flight status updates in 10 languages on Twitter and WeChat. This makes information easy to find in a single place, so it is available at the airport, en route or at home. Customers can also contact KLM’s social media service agents 24/7 directly via Twitter and WeChat.

The new service will be available to all KLM customers who book tickets or check in via KLM.com and opt-in to receive information via Twitter or WeChat. The roll out starts today and the service will be more widely available in the coming weeks. In 2016, KLM was the first airline worldwide to offer flight documents and information via Messenger. Now, it is first again on Twitter and first airline outside China offering flight info on WeChat.

“After Messenger, offering KLM flight info on Twitter and WeChat is a perfect addition to KLM’s social media strategy. We believe that we should be where our customers are. KLM now takes her social media service to the next level, offering customers the choice of their own favourite channel. And by doing so, we continue to be an aviation pioneer.”
Pieter Elbers, KLM President & CEO

KLM on Twitter and WeChat

KLM has over 2.2 million fans on Twitter and receives more than 25,000 mentions on a weekly basis. In September 2014, KLM started her WeChat account, offering passengers 24/7 service, brand content and commercial offers. WeChat is the no. 1 social media platform in Mainland China with 938 million monthly active users. KLM has over 120,000 fans and receives over 6000 questions a week, which shows that Chinese customers appreciate this platform to communicate with KLM.

KLM on Messenger

Last year, KLM introduced the KLM flight info service via Messenger, which proved to be a success. More than 1.4 million customers received their KLM flight documents and updates via Messenger, 10% of all online KLM bookings are confirmed via this channel and 15% of all online KLM boarding passes are sent via Messenger.

About KLM and Social Media

Since 2009 KLM gained a reputation as an initiator and pioneer in the area of social media services and campaigns in the social landscape. In April 2017, KLM had over 25 million fans and followers on various social media platforms. Through these channels, KLM receives over 100,000 mentions every week, 15,000 of which are questions or remarks. These are personally replied to by our 250 service agents, forming the world’s largest dedicated social media team. On Facebook, Messenger, Twitter, LinkedIn, WeChat and KakaoTalk KLM offers her customers a 24/7 one-stop-shop in 9 different languages: Dutch, English, German, Spanish, Portuguese, French, Chinese, Japanese and Korean. During office hours KLM also services in Italian.

source : https://tinyurl.com/ybu2adaj

 

]]> https://www.airportbenchmarking.com/klm-takes-next-strategic-social-media-step-with-flight-info-on-twitter-and-wechat/feed/ 0 Gazing into the future of travel distribution at FITUR https://www.airportbenchmarking.com/gazing-into-the-future-of-travel-distribution-at-fitur/ https://www.airportbenchmarking.com/gazing-into-the-future-of-travel-distribution-at-fitur/#respond Tue, 24 Jan 2017 11:47:11 +0000 https://www.airportbenchmarking.com/?p=1811 The crystal balls of the tech world were out in full force as Amadeus shed light on the future of travel distribution at the FITURTECH forum, the Spanish international travel trade show held in Madrid.

The world is changing faster than ever before and the next 10 years will be no exception. It is becoming increasingly difficult to master the value chain and foresee future competitors. Years ago, providers were king, but now the traveller calls the shots. This puts personalisation front and centre. Fernando Cuesta, General Manager, Amadeus Spain, tells us more about personalization and three other areas to keep an eye on:

For global online travel agencies, lagging behind in technology is not an option. Technology is key for improving user experience and delivering lightning fast results. This is a real catalyst for converting visitors into customers. Tomeu Bennasar, CEO, Logitravel, shares his thoughts on these game-changing factors:

Understanding who your clients are and how they are evolving makes all the difference in charting a path forward. As the Danish philosopher Soren Kierkegaard said, in order to understand life, one needs to look back, but you need to go forward in order to live it.

source : http://tinyurl.com/zschbo9

 

]]> https://www.airportbenchmarking.com/gazing-into-the-future-of-travel-distribution-at-fitur/feed/ 0 The annual airport-specific digital, mobile and social media awards https://www.airportbenchmarking.com/the-annual-airport-specific-digital-mobile-and-social-media-awards/ https://www.airportbenchmarking.com/the-annual-airport-specific-digital-mobile-and-social-media-awards/#respond Thu, 19 Jan 2017 17:23:08 +0000 https://www.airportbenchmarking.com/?p=1767

The shortlist for The Moodie Davitt Digital Awards,

the annual airport-specific digital, mobile and social media awards, is revealed today via various social media platforms and the MoodieDavittReport.com website.

The awards, now in their fourth year, recognise best practice in social & digital media among airports and their commercial operators.

Some 133 short-listed entries across 19 categories have been announced, generated via a mix of self-nomination, reader feedback and judges’ selectons. The Moodie Davitt Digital Awards cover digital, mobile and social media activities across airports overall, plus airport retail and food & beverage.

The overall winners will be announced later this month. They will be decided by our in-house panel comprising  The Moodie Davitt Report Founder & Chairman Martin Moodie, Chief Creative Officer Matt Willey, newly-appointed UK Managing Editor Ben Sillitoe and Brands Editor Helen Pawson, plus guest judges for specific awards.

The shortlist is as follows:

Best Use of Facebook – Airport

  • Amsterdam Airport Schiphol
  • Copenhagen Airport
  • Dallas Fort Worth International Airport        
  • Dublin Airport/DAA
  • London Heathrow Airport    
  • Los Angeles Airport                                                   
  • Perth Airport                                                  
  • Singapore Changi Airport 

Best Twitter Feed – Airport

  • Amsterdam Airport Schiphol – @Schiphol
  • Cork Airport – @CorkAirport
  • Dublin Airport – @DublinAirport
  • Dubai Airports – @DubaiAirports
  • London Gatwick Airport – @Gatwick_Airport
  • London Heathrow Airport – @HeathrowAirport
  • Sydney Airport – @SydneyAirport

Best Twitter Feed – Concessionaire/Retailer/Food & Beverage

  • Marqette Dublin – @MarqetteDublin
  • Delhi Duty Free – @DelhiDutyFree
  • Duty Free Americas – @DFA
  • HMSHost – @HMSHost
  • The Loop (Ireland) – @TheLoopDutyFree
  • World Duty Free – @WorldDutyFree

Best Use of Instagram

  • Chicago O’Hare Airport – @flyohare
  • Dublin Airport/DAA – @dublinairport
  • London Gatwick Airport – @gatwickairport
  • London Heathrow Airport – @heathrow_airport
  • Los Angeles International Airport  – @flylaxAirport
  • Lotte Duty Free – @lottedutyfree
  • OTG Management – @otgexp
  • Shilla Duty Free – @shilladutyfree
  • Shinsegae Duty Free – @shinsegaedutyfree
  • Singapore Changi Airport – @changiairport
  • Sydney Airport – sydneyairport

Best YouTube Video/Campaign

  • #BestGiftOfAll – London Heathrow Airport
  • First Kiss for the Seventh Time – Lotte Duty Free
  • G Dragon Series – Shinsegae Duty Free
  • Glasgow Airport 50th Anniversary video – SOUK
  • Mannequin Challenge – Dubai Duty Free
  • Top Tips Tiny Travellers – London Heathrow Airport

Best Omnichannel Marketing Campaign

  • Bristol Airport Campaign  – e3
  • Cannes buyers 2016 – Wonderful Pistachios & Almonds
  • Consumers Schiphol – Amsterdam Airport Schiphol
  • Delhi Duty Free – Delhi Duty Free Services
  • Shiseido Rouge Rouge – Shiseido Travel Retail
  • ShiShi – Travel & Happiness – Shiseido Travel Retail & DFS Group
  • #HardysHero Campaign – Accolade Wines

Best Digital Loyalty Campaign

  • Changi Rewards – Singapore Changi Airport
  • CPH Advantage – Copenhagen Airport
  • Heinemann & Me – Gebr Heinemann
  • LoyalT is Everything (Fall Winter 2016) – DFS Group Ltd
  • MyParisAeroport – ADP
  • Trinity Partnership: Heathrow Rewards, Heathrow Retailers and Emirates Skywards – Heathrow Airport Limited

Best In-house Digital Campaign or Innovation

  • Finnair & Helsinki Airport – Match Made in HEL
  • flo – OTG Management
  • ‘GLAdys’ @Glasgow Airport
  • Sydney Airport Digital Advertising Strategy – Sydney Airport

Best Digital Airport Advertising Campaign

  • Eat.Shop.Travel – OTG Management
  • FLIO – HMSHost International
  • oOh! Porsche Billboard Car Recognition – oOh! Media
  • Red Bull Cliff Diving World Series – Dubai Airports, Red Bull, JCDecaux Dubai and Northern
  • SAP Airport Native Content – oOh! Media

Best Mobile App – All Stakeholders

  • Amsterdam Airport Schiphol
  • Copenhagen Airport
  • Dallas Fort Worth International Airport
  • Delhi Duty Free Services
  • London Heathrow Airport
  • Perth Airport
  • Singapore Changi Airport

Best Use of Social & Digital Media – Airport

  • Aeroports de Paris
  • Amsterdam Airport Schiphol
  • Chicago O’Hare
  • Copenhagen Airport
  • Cork Airport
  • Helsinki Airport
  • Dublin Airport
  • London Heathrow Airport
  • Singapore Changi Airport
  • Sydney Airport

Best Website – Airport

  • Aeroports de Paris
  • Amsterdam Airport Schiphol
  • Ana Aeroportos de Portugal
  • Copenhagen Airport
  • Cork Airport
  • Dallas Fort Worth International Airport
  • London Gatwick Airport
  • London Heathrow Airport
  • Perth Airport
  • Singapore Changi Airport

Read the full report here : http://tinyurl.com/gmwdhe5

 

 

 

 

 

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