hosted the sports challenge of Noliju and Cécile Na in the Multimarques shop at Terminal 2

management solutions in the next three years, according to a new report published by SITA, Biometrics for Better Travel: An ID Management Revolution.

With passenger numbers rising, the use of biometrics to check passenger’s identity is expected to become more commonplace worldwide as a way to power faster and more secure self-service processes at airports.

Sean Farrell, director, strategy & innovation, SITA, said: “Airlines are required to check that passengers are who they say they are and that they have the right travel documents. This is a fundamental element of securing the travel process which cannot be eliminated. With passenger numbers set to double by 2036, airlines and airports need to be able to move passengers through these checks as securely and quickly as possible.

“Efficient identity management is essential for better security while at the same time improving the passenger experience. Biometrics is the technology that can deliver this.”

SITA said the good news is that passengers are happy to use biometrics, a technology that’s becoming a fixture in people’s lives. For example, more than 75 per cent of smartphones are expected to have fingerprint sensors by 2020.

Farrell elaborated: “Passengers are ready and want to use biometrics. The easiest way for airlines and airports to make this happen is to use technology that integrates easily with their existing infrastructure – kiosks, bag drop, automated boarding gates. Moving to single token identity management where passengers can simply use their biometric, such as their face, at every checkpoint on their journey will speed passengers securely through the airport.”

SITA’s report further outlines how airlines and airports must have a global consensus on how to securely resolve passenger identity issues as an integral part of the next generation of self-service systems. All industry stakeholders have a role to play, and the air transport industry must collaborate with governments to ensure scalability and interoperability across borders.

source : https://tinyurl.com/yaqj3o3e

After a long day of travel, there’s nothing better than receiving a warm welcome. Now that is guaranteed at the San Antonio International Airport.
“Erin” greets you with a smile, and says “enjoy your time at some of our great restaurants!”
She’s one of two interactive robots you’ll meet in the airport. Paul McManus designed her to be the ultimate service greeter for tired travelers.

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LOCAL

Interactive robots greet travelers in S.A. Intl. Airport
New robots are set to help travelers decide where to shop, where to eat and how to get to know San Antonio.

Author: Savannah Louie
Published: 5:20 PM CDT March 30, 2018
Updated: 6:25 PM CDT March 30, 2018
After a long day of travel, there’s nothing better than receiving a warm welcome. Now that is guaranteed at the San Antonio International Airport.
“Erin” greets you with a smile, and says “enjoy your time at some of our great restaurants!”
She’s one of two interactive robots you’ll meet in the airport. Paul McManus designed her to be the ultimate service greeter for tired travelers.

“It has where to shop and where to eat,” he said. “People can take selfies letting them know that they’re at the San Antonio airport having a good time.”
Erin is bilingual. She speaks English and Spanish. She can move around and is expected to cheer up the grumpiest travelers with a touch of her screen.
“San Antonio’s all about fun, and this robot is all about fun,” McManus said.
She was constructed in six weeks. The short timeline makes San Antonio the second airport in the country to have this type of interactive robot.
Airport executive Rich Stinson said she will make the Alamo City’s airport one of the best in the country.
“This is going to take our customer experience here and just raise the bar for customers who come through,” said Stinson. “It creates distance between us and all other airports.”
The timing couldn’t be better. Erin was given special features for NCAA Final Four weekend.
“Different passengers can vote for who’s going to win the Final Four,” explained McManus. “It’ll keep a running tally and get a buzz of who everyone votes for.”
The response from travelers has been positive. Within five minutes of Erin’s deployment in Terminal A, she was surrounded by a small crowd.

source : https://tinyurl.com/y72weyml

MAHB managing director Datuk Badlisham Ghazali said KIA’s cashless airport offers multiple digital payment options, which goes in tandem with the company’s digitalisation efforts. — Picture by Azinuddin GhazaliPETALING JAYA, April 2 —

Kuching International Airport (KIA) became the first cashless airport

in the country after an e-wallet app was introduced as part of the state’s digitalisation effort in collaboration with telco company Digi Telecommunications Sdn Bhd today.

Sarawak Chief Minister Datuk Patinggi Abang Johari Tun Openg said he wanted Sarawak to become a fully developed state in Malaysia and was delighted that operator Malaysia Airports Holdings Bhd (MAHB) chose KIA to pilot its cashless airport initiative.

“We want to completely eliminate the urban and rural divide by 2030, however it will be impossible without the intervention of technology.

“Digital connectivity will be the means to achieve this and the success is dependent on the strong collaboration between the government and the private sector,” he said while addressing the importance of the state’s digitalisation efforts at KIA during the launch.

MAHB managing director Datuk Badlisham Ghazali said KIA’s cashless airport offers multiple digital payment options, which goes in tandem with the company’s digitalisation efforts.

“The organisation is undergoing a digital transformation with the use of big data analytics that would allow us to better anticipate foot traffic flows and reduce choke points at airports thus enabling a more passenger-friendly journey,” he said.

KIA registered a total of 5.1 million passenger traffic movement last year, a 3.6 per cent growth compared to 2016 with retailers enjoying higher sales per passenger growth of 5.2 per cent.

Badlisham said MAHB was confident the latest digitalisation initiative will also drive the local economy by boosting sales for the local retailers at KIA, with at least 70 per cent of retailers already on board.

“We wish to embrace the concept by extending our existing collaboration with Alipay to provide cashless convenience to Chinese passengers with other mobile payment platforms to accommodate a larger passenger base at all our international airports,” he said.

Digi’s chief marketing officer, Loh Keh Jiat said Digi was passionate about delivering convenience enabled by digital connectivity to their users, and this partnership showcases the corporation’s support towards the state government’s goal to capitalise on digital technology.

“With the state government embracing financial technology, we believe e-wallet solution will be widely accepted by airport visitors in transforming the state’s economy and move Sarawak towards a cashless society,” he said.

The mobile payment application vcash features an enhanced layer of security in making payments, and can be downloaded for free from the Google Play Store or Apple App Store.

source : https://tinyurl.com/yd7q5j8l

” held at Haneda Airport in October 2017. EMIEW 3 learns new phrases by providing facility/store guidance and taking a customer to his destination.

Jean-François Lennon, Vice-President for Global Business Development & Sales, unveils the vision behind the first ever contactless face biometrics passenger identification gateway in an insightful interview at Amsterdam Passenger Terminal Expo 2017! After having signed a framework agreement with Schiphol Airport, Vision-Box is ready to open a new Passenger Experience era and bring the next evolutionary step in the way passengers interact with the airport. Know all about it here!

Not anymore at the Düsseldorf Airport – thanks to RAY by SERVA!

The airport launched „First Class Parking“ – using our revolutionairy automated parking system.

Our mission at SERVA: we want to make parking as convenient and easy as possible.

No more searching. With RAY – there’s always a free space.
In the brightly lit RAY transfer station all doors can be fully opened – customers can easily enter and exit the car without the risk of damaging their car or others.

Check in via the check-in terminal directly next to your car.
Your car gets scanned – and via the smartphone app you receive the ticket.

And that’s it. The rest is up to RAY – our highly flexible and intelligent parking robot.

While you are already on your way RAY adjusts his size to the size of your car and will fetch it from the transfer station to park it for you.
More time – less stress.

Once you are ready to fetch your car again – just order it via the app to avoid any waiting time!

First Class Parking in Düsseldorf also means: it’s just a 5 minutes walk to the serva transfer station.

And there you go: Enter the car and leave the station forwards.
That’s what we call convenient & easy parking.

Serva – we park for you!

ABOUT THIS WEBINAR

Emerging technologies continue to change the way we communicate, giving us even greater access to information about everything around us. Passengers do not merely expect to receive arrival, departure, and traffic updates from public information systems; they also want access to information about their final destination, such as retail options, maps of terminals, stop layouts and much more. These increasing demands often cause unnecessary stress to airport staff – from business and IT departments to the gate agents who often don’t have the correct solution in place to tackle these challenges.

In this webinar, Peter Otoupal will discuss how to use technology to enhance customer experience, increase revenue and better handle irregular airport operations. Airport IT managers can discover how they can better control their whole passenger information system, while business managers can learn how to better utilise marketing messages.

This webinar will also show how to free up gate staff to help customers board their flight smoothly and how to speed up the boarding process yet increase the ancillary revenue from retail areas. Lastly, this webinar will provide insight into how to best inform passengers in a plethora of foreign languages.

KEYNOTE SPEAKER

Peter Otoupal – Managing Director, Simpleway

Peter has a technical university education and extensive experience in the IT and passenger transportation business.  He also has experience from various sectors from programming to business and for the past ten years has been keenly interested in improving passenger experience through the technology.

source : https://tinyurl.com/hmz63qr