What emerging technologies will shape mobile travel in 2017?

Check out the roundup of top Amadeus leaders sharing

quick predictions on mobile evolution within travel in 2017 based on their area of expertise.

Is one of the top ranked airports in the United States for overall customer service and is also one of the busiest airports in Florida.

Orlando International Airport serves more than 42 million passengers annually and the airport wants to offer their travellers the optimal travel experience.

A mobile app is part of their overall strategy to enhance the passenger experience and improve customer service. Through clever interaction with the passenger and an innovative design, the app can contribute to a positive perception about everything the airport has to offer. Promoting The Orlando Experience is the starting point for MCO.

A similar technology has already been implemented at Miami, courtesy of SITA.

To realise this strategy and to develop their current app, the Greater Orlando Aviation Authority was looking for an agency that owns both knowledge of business and could bring innovative ideas.

M2mobi was chosen by Orlando International Airport to develop the new passengers app due to its extensive experience in the airport industry and smart travel apps in particular. M2mobi created the Schiphol airport app and the apps for Dubai and Dallas Fort Worth airports.

The team has worked on site and from their offices in Amsterdam in close cooperation with the airports’ IT team in order to create the best Orlando Experience.

With this upgrade of the application, the airport will serve its travellers even better. Where the current app primarily provides maps and way finding, the new app will focus more on the traveller’s need for individual information. Next to offering personalised flight information, the app provides contextual information in a refreshing design.

The improved application includes a wide variety of features. There is a flight status dashboard with notifications. The terminal maps are improved, utilising state-of-the-art indoor navigation and location awareness.

The application remembers your parking spot and displays the security waiting time related to your gate.

The information about the facilities is extended and improved: airline counters, gates, rental cars, restaurant and shopping facilities. Ground transportation and parking options are included and there is an improved directions feature which guides the passenger to any airport facility in a seamless way.

The application will help the airport maintain a high level of customer service to assist passengers from all over the world.

M2mobi takes pride into launching this new app on time and continues to help Orlando International Airport in improving the application to better serve its passengers.

source : http://tinyurl.com/zub565c

At this year’s Skift Global Forum in New York City,

travel leaders from around the world gathered for two days of inspiration, information, and conversation for panels such as this as well as solo TED-like talks on the future of travel.

Whilst still using mobile devices to work out passenger flows and how to handle supply and demand of taxis at terminals, New York JFK Airport, San Diego Airport and Brussels Airport have taken a different approach to the beacon-type services that require passengers to have downloaded some form of app.

Instead, any passenger mobile that is using a wifi connection or has Bluetooth enabled can be tracked automatically, giving airport operators the ability to monitor movements, busy periods and then react accordingly.

The platform, known as BlipTrack and run by Danish company Blip Systems, was installed at the San Diego facility after it received complaints from passengers about waiting times for ground transportation.

The system also uses both real-time and historical wait-time data to manage taxi and shuttle van waiting times, essentially allowing airports to allocate resources (including taxis) to better manage pinch points and issues around the airport.

Blip argues that iBeacons are a far less efficient use of mobile tracking because of the app-download requirement, often to the extent that the “penetration rate” is 1% compared to its own system’s 40%.

San Diego Airport, for example, says it now automatically starts working at fixing problematic taxi queue areas (by calling on the taxi dispatch system or sending more staff) when a line exceeds ten minutes for passengers.

source: http://tinyurl.com/zayg77g

is a mobile solution which integrate airport and airlines systems to provide and share real time information among ground staff. It aims at enhancing agent’s business operations, disruption impacts, as well as improving passenger-facing activities on the ground.

Watch here :