Gatwick airport is launching a new passenger-facing app,

one of the several digital innovations that e-retailers can use to their advantage to target the airport’s travellers.

The free app would offer personalised flight alerts, real-time queue updates for check-in and security, intuitive navigation using beacon technology and shopping, restaurant and airport offers instantly redeemable just with a touch of a button.

This means that the holidaymakers and business travellers can enjoy a more seamless experience when travelling through Gatwick as it boasts a range of features. Just with one tap users would be able to receive real-time flight updates on flight status and gate information straight to their phone.

Gatwick has already installed 2,000 navigation beacons guiding travellers through terminal buildings, as part of the airport’s £2.5bn transformation programme. The next move is to accompany this feature with instantly redeemable shopping and eating offers that could be ultimately used by retailers, to send exclusive offerers specific to travellers’ terminals as they pass the stores nearby.

Cathal Corcoran, Chief Information Officer, Gatwick Airport, explained: “Our new app is just one of many exciting digital initiatives that our award-winning digital team is developing. We are transforming the way airport information is communicated and will soon connect passengers to intelligent chatbots using Facebook [RDX VFAC ] Messenger, Skype, and other popular apps. He continues: “The airport’s 2000 wayfinding beacons are also a world first and have the capability to enable augmented reality wayfinding for passengers, making it easier to navigate the airport’s two terminal buildings.”

Other initiatives going live soon as part of Gatwick’s ‘digital transformation’ programme include advanced chat-bots, augmented reality wayfinding and the airport wise-use of Internet of Things.

Gatwick Airport launches the AIRDAT VISA SmartPhone App…

Operating in a live airside environment can be exciting — but is not without its challenges. For Gatwick Airport Ltd (GAL), protecting the health and safety of its staff and subcontractors is a top priority.

In early April 2017, the airport rolled out a smart new tool designed to help facilitate this objective. The AIRDAT VISA Smartphone App enables airport workers to manage and audit staff training records, track penalty points and provide up-to-date, real-time information out on the airfield or elsewhere across the airport campus.

Charles Cardwell, Managing Director of AIRDAT, said: “Keeping people safe while optimising efficiency at the world’s busiest single-runway airport is no mean feat. For performance to soar, staff need to be trained to the latest industry standards and training records must be easy to access, maintain and track. That’s where AIRDAT comes in.

“We’ve partnered with Gatwick Airport for more than a decade to deliver solutions that improve efficiency without negatively impacting safety. The AIRDAT VISA SmartPhone App has been tailored to help GAL meet industry requirements, reduce management time and improve compliance and safety standards across the airport.”

Users can book and manage job-specific training quickly and easily, reducing the need for onerous back-office administration, while selected airport operations staff can perform mobile audits of staff training and penalty records via a secure QR code — all from the convenience of their own handheld device.

By leveraging existing data from the AIRDAT Passport training database, the app’s functionality also includes classroom-based course scheduling, eLearning management and competency and skills tracking, plus the ability to store permits.

Ian Chalk, Head of Environment, Health and Safety at Gatwick Airport has been working alongside AIRDAT on the project. Ian said: “We are excited to launch the AIRDAT VISA app. Our goal was to improve performance airside and to provide a central repository for the right level of information to help us achieve that.

“We want to make sure we’re as safe and compliant as we can be — and that those who share that duty with us, i.e., third parties, take this obligation as seriously as we do.

“In the digital age, with people used to working in real-time with everything to hand, I believe the app is going to be a real game changer. It looks simple, but there is a whole raft of complexity behind it. No one needs the complexity — they just want to be able to check someone’s training record, make a note on file or confirm training statuses.

“Lots of background work goes into keeping records up to date, and one of the app’s benefits going forward will be a reduced need to manipulate spreadsheets, run metrics and share complicated reports. This breeds a bureaucracy and that’s what we want to cut out.”

Although the app is still new to the airport, with both companies working closely to refine its performance, the future plan for AIRDAT VISA is to deliver further time- and cost-saving benefits to the wider airport community: offering real-time, accurate and transferable information on a platform that is accessible on all media.

In short, Ian concludes, “What’s not to like about that.”

source : https://tinyurl.com/jvrynk6

The airport will use Anaplan’s forecasting capabilities to predict and create effective complex-demand plans on a daily, weekly, monthly, and annual basis.

The introduction of the Anaplan platform has allowed airports to access a single source of passenger information, as well as simulate future scenarios.

more to read:http://tinyurl.com/h9ycafb