Emirates – Airport Benchmarking

Emirates introduces tablet loan service on US flights

Karima Kouidri — Wed, 05 Apr 2017 13:33:32 +0000

Emirates is among the latest Gulf carriers to introduce a tablet loan service to its passengers flying to the US.

Beginning today, First and Business Class passengers will be able to borrow tablets on board Emirates’ US-bound flights allowing them to continue working during their flight.

The new service is in response to the US Transportation Security Administration (TSA) directive which requires all passengers travelling on non-stop flights to the US from Dubai to check-in their laptops, tablets, and other personal electronic devices larger than a smart phone.

As part of this latest service, Emirates premium customers will have a Microsoft Surface tablets equipped with Microsoft Office 2016 available for loan on board. Customers can download their work on to a USB which can be brought on board and plugged into the devices to continue working seamlessly.

The service is complimentary and will be available on all non-stop flights from Dubai to Emirates’ US destinations.

For customers who prefer to stow away their personal devices and simply enjoy the award winning inflight entertainment and service on board, Emirates had introduced a laptop and tablet handling service for US-bound customers. This complimentary service has been made available to passengers in all cabin classes since 25 March 2017, which was when the new TSA rules took effect.

This service allows customers to retain and utilise their personal devices until just before they board their US-bound flights. Passengers must then declare and hand over their laptops, tablets, and other banned electronic devices to security staff at the boarding gate, who will pack and tag each device to be stored in the aircraft hold and returned to the customer at their US destination.

To date, nearly 8,000 passengers have utilised Emirates’ laptop and tablet handling service on the airline’s 112 weekly non-stop flights departing Dubai International airport to cities in the US. Emirates has received positive feedback from appreciative customers, and reports an even mix of Economy, Business and First class passengers utilising its laptop and tablet handling service.

These two new services by Emirates gives customers travelling to the US several options, such as: packing their electronic devices into their check-in baggage at their point of departure; the opportunity to use their laptops and tablet on their first leg of their journeys and during transit in Dubai, up to the moment they board their US-bound flight; and for premium customers the choice to continue working on loaned devices on board.
Customers can stay connected in the air with mobile phone connectivity, in-seat telephones with SMS and email and live TV on most flights. Currently, over 85 per cent of Emirates’ fleet of passenger aircraft is equipped with wi-fi on board.

The TSA directive does not apply to Emirates’ US-bound flights via Milan (EK205) and Athens (EK209). It also does not impact flights departing from the US, or Emirates’ flights to any other destination.

Emirates customers flying to the US can find out more about how the new TSA rules impact them at www.emirates.com/electronicsban.

Emirates serves 12 US airports with passenger flights – Newark (EWR), Fort Lauderdale (FLL), Orlando (MCO), Chicago (ORD), Boston (BOS), San Francisco (SFO), Los Angeles (LAX), Seattle (SEA), Dallas (DFW), Houston (IAH), Washington (IAD) and New York (JFK). – TradeArabia News Services

source ; https://tinyurl.com/kj7y9bc

Interview with William Cavendish, Emirates @NDCHack in Dubai – October 2016

Karima Kouidri — Fri, 25 Nov 2016 12:44:55 +0000

Interview with William Cavendish, Vice President Distribution Strategy –

Global Sales, Emirates around the opportunities that opportunities like the NDC Hackathon in Dubai can bring to travel.

Emirates, DCAA ink innovation MoU

Karima Kouidri — Sun, 20 Nov 2016 11:35:25 +0000

(L-R) Al Redha and A. Ahli at the signing ceremony

Emirates, DCAA ink innovation Mo

Emirates has reinforced its commitment to innovation and development in the aviation sector by signing a Memorandum of Understanding (MoU) with the Dubai Civil Aviation Authority (DCAA) ahead of UAE Innovation Week.

The MoU was signed by Adel Al Redha, Emirates executive vice president and chief operations officer and Mohammed A. Ahli, director general of Dubai Civil Aviation Authority in the presence of senior representatives from Emirates and DCAA at the Emirates Group Headquarters in Dubai.

Under the MoU, Emirates and DCAA will explore opportunities for collaboration in innovation and development across a number of areas that will contribute to the aviation sector both in the UAE as well as regionally.

“Emirates is committed to developing and implementing innovative ideas that will positively impact and transform the aviation sector globally” said Al Redha. “Innovation and automation is the way forward to improve our efficiency and enhance our product offering. It is a key enabler of success in our business and this MoU will set the platform to further extend the collaboration between Emirates and Dubai Civil Aviation Authority on the development and roll out of innovative technologies across our operations.”

Emirates is at the forefront of innovation in the global aviation industry. The Emirates Innovation Lab, set up in 2012, is one of the airline’s initiatives to bring together creative minds from across the company to brainstorm and develop ideas that, when implemented, can lead to improved efficiencies and productivity. The concept of collaboration between Emirates and DCAA was first mooted at a meeting between the regulatory authority and Emirates Innovation Lab earlier in 2016.

According to the terms of the MoU, both Emirates and DCAA will work together and share information on a number of programmes relating to aviation strategies and innovation. In addition, both parties will also offer technical assistance and advice to each other in specific areas that will be identified for collaboration.

Speaking on the occasion of the MoU signing, A. Ahli said: “DCAA with its new vision ‘the airport of the world, Dubai’ will improve performance at all levels and facilitate customer happiness through innovation and by fostering innovation culture. This is in line with His Highness Sheikh Mohammed bin Rashid Al Maktoum’s words ‘Try to achieve the impossible and direct your people to ways of achieving it’. This MOU with Emirates airline, our strategic partner, will encourage innovation and inspire talent in both entities to reach our common vision of the aviation sector in Dubai. I would like to thank the management at Emirates and the innovation teams of both entities, for their efforts involved, in realising this MoU.” – TradeArabia News Service.

Emirates has launched the world’s first interactive amenity kit in Economy Class

Karima Kouidri — Sun, 17 Jul 2016 16:57:52 +0000

Emirates has launched the world’s first interactive amenity kit in Economy Class

providing a more comfortable travel experience. The stylish new amenity kits utilise augmented reality (AR) technology to unlock immersive content on mobile devices.
The kit bags come in six designs inspired by six regions in Emirates’ global network – Australasia, Latin America, Middle East, Africa, Europe and the Far East.
By downloading the Blippar mobile phone app, and using it to scan the bags, customers will be able to unlock a world of entertainment on their mobile devices. Emirates has partnered with Blippar, the world’s leading AR and visual discovery platform, to create exclusive content including activities and health tips for a more comfortable and relaxing travel experience. The content will continually be refreshed every six months so customers can look forward to new updates.