Are you looking for a place to work, a nice cappuccino perhaps or the location of your gate? Finding your way becomes child’s play with the Schiphol map. Now available through: KLM app, Facebook Messenger, We Chat and Twitter. https://airportmaps.klm.com

As part of our ongoing efforts to help airlines and airports improve the end-to-end passenger experience, Future Travel Experience was on-site at Passenger Terminal Expo in Amsterdam last week, where we sought out solutions that can improve the airport experience today.

Ahead of the show, we expected some key trends to dominate – ranging from the increasingly important role of biometrics for passenger processing, to the use of digital channels to create richer engagements with travellers – and these expectations were proved right in Amsterdam. Here we highlight 20 of the most eye-catching products and services that we found around the show.

LocusLabs helps Heathrow become ‘single source of truth’

LocusLabs, whose high fidelity indoor mapping and location platform is already used by the likes of American Airlines, United, Lufthansa, DFW and JetBlue, has now announced a pioneering partnership with Heathrow Airport. Heathrow will leverage LocusLabs’ location-as-a-service platform to power location services for its passengers via digital signage and touchscreens in the terminal, across digital channels including Heathrow.com and HeathrowExpress.com, and via its mobile apps.

“When I spoke at FTE Global in Las Vegas last year, I talked about joining all the dots, in order for Heathrow to become the single source of truth. This is exactly what we’re doing with LocusLabs,” explained Chris Annetts, Retail & Service Proposition Director, Heathrow Airport. Heathrow’s work with LocusLabs will benefit the airlines, and their customers, who fly from the major London hub, as they will be able to easily integrate the airport maps and various other services into their own apps and other digital channels. In fact, Delta, American and United have already finalised the integration.

“This is not just about the maps though,” said Annetts, who is a member of the ‘FTE PaxEx & Ancillary Think Tank’, which will launch its vision at FTE Europe and FTE Ancillary (26-27 June, Dublin). “We are integrating beacons, data on retail, products, services and so on. The next phase is to build the personalisation so Heathrow and our airline partners can build up profiles with the permission of our passengers.” This, he explained, will bring about myriad customer experience and retail benefits. Campbell Kennedy, Co-founder and CEO of LocusLabs, added: “This really is a great story of us co-creating an ecosystem, and creating a win-win-win for everyone involved.”

Cloud-native common use

FTE was among the first to hear about the launch of ARINC cMUSE, a new cloud-native Common Use Passenger Processing System (CUPPS), which was announced by the Rockwell Collins Information Management Services management team in a dedicated briefing.

Tony Chapman, Senior Director, Product Management and Strategic Programmes, Global Airports, revealed that Ottawa International Airport will be the first airport to implement the new platform. Chapman lauded the new solution as a “true cloud-native offering”, and pointed out various benefits, including simplified support, and faster and more affordable updates. He also said cMUSE will offer more flexibility to cost-effectively manage changing airport operations like accommodating seasonal airlines or adding more check-in desks to cater for irregular operations.

Rockwell Collins also announced that its end-to-end biometric passenger management solution – also known as a biometric single token – is ready for launch in 2017. Passengers will be able to register their facial image at the first touch point at the airport (check-in, bag drop or the security entrance), enabling them to pass through subsequent touch points without having to present their boarding pass. “We’re exploring two or three opportunities for single token trials at airports,” Chapman told FTE.

read more at : https://tinyurl.com/n8exjvg

The official application of Amsterdam Airport Schiphol.

With this app, all arriving and departing flights can be viewing today, yesterday and tomorrow.

You can also receive notifications about status changes to your selected flight (s) .

Along with all the practical airport travel information , this application offers everything you need to get from Schiphol stress free journey  at

Schiphol airport.

I’m Spencer. I’m a robot that helps KLM transfer passengers at Schiphol. Man oh man! It is really busy at that airport. So it’s no surprise that some transfer passengers lose their way. Fortunately, I know the airport like the back of my stainless steel hand. I’ve spent quite a bit of time riding around to find out where everything is.

Spencer in a nutshell;
Offers help to transfer passengers.
Watches out for other passengers while doing its job.
Scans boarding pass info.
Calculates the distance and travel time to the gates.
Avoids large crowds.
Never loses track of its passengers.
Looks great in selfies

My operating system has learnt lots of new things, but I won’t bother you with that. It’s a pretty technical story and, well, I can’t even follow all of it myself.

Schripol group  official application for Amsterdam Airport

Met deze app(licatie) kunt u alle aankomende en vertrekkende vluchten bekijken van vandaag, gisteren en morgen. U kunt ook notificaties ontvangen over statusveranderingen van de door u geselecteerde vlucht(en). Samen met alle praktische Schiphol-reisinformatie biedt deze applicatie alles wat u nodig heeft om vanaf Schiphol zonder stress op reis te gaan.

The Passenger Terminal CONFERENCE has firmly established itself as the most highly regarded airport conference in the world. It’s an exceptional opportunity to see industry leaders share their innovations, knowledge and insight through a comprehensive and diverse range of conferences and panel discussions. Attracting 1,350+ senior airport, airline, aviation authority, government and related business executives from all over the world, it is THE place where attendees gather to pool information, address concerns, discuss solutions and exchange ideas for the future development of the world’s airports.

The free-to-attend Passenger Terminal EXHIBITION is the world’s largest annual airport exhibition, covering over 16,000 square metres. It provides a unique opportunity for visitors to see and experience the very latest products, services and technologies, with 225+ exhibitors showcasing the very latest innovations and solutions to enhance efficiency, safety and the passenger experience for airports across the globe.

It’s THE most important international airport networking event of the year – join us in RAI Amsterdam to see why!

Read more : http://tinyurl.com/amjxo7