A new report published by global information technology (IT) provider SITA has revealed that airports and airlines intend to invest approximately $33bn in IT this year.
Titled ‘SITA 2017 Air Transport IT Trends Insights’, the new report states the industries are focusing their technology investments on similar priorities, such as cyber-security, cloud technologies, and passenger self-services.
SITA Air Travel Solutions president Ilya Gutlin said: “The air transport industry is going through digital transformation and focusing its attention on protecting the business and passengers; making it more efficient; and improving the passenger experience.
“Cyber-attacks are a very real threat in the highly interwoven air transport industry so building solid defenses is essential. Cloud services provide important efficiencies which play a key role in keeping costs down.
“Investments in self-service improve passenger satisfaction as they welcome the independence and efficiencies it delivers.”
This year, the expenditure of the airports as a percentage of revenue is set to rise to an anticipated 5.05% or $8.43bn, while that of airlines is expected to rise to an estimated 3.30% or $24.3bn.
Over the next three years, the majority of airports (96%) and airlines (95%) intend to invest in major programmes or on research and development (R&D) to enhance their cyber-security.
Investment on cloud services also remains a priority for the industry, with 85% of airports and 95% of airlines planning to invest in the area over the next three years.
According to the report, 89% of airports are investing in several self-service processes at check-in, bag drop and boarding, while 80% are either investing or planning to invest in technologies, such as internet of things (IoTs), beacons and sensors.
In addition, 74% of the airports are funding the introduction of way-finding solutions, while 68% are investing in solutions focused on improving personalisation for passengers.
Image: Air travel industry focuses on investing in new technologies. Photo: courtesy of SITA.
source : https://tinyurl.com/ya98em2e